Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Use HP SaaS to monitor the performance of web and mobile applications

The IT industry is undergoing some radical changes today. Mobility, big data and cloud computing have changed the marketplace as a whole. Customers have high expectations and if IT doesn’t meet them, the corporate reputation may be at stake.

 

Continue reading to find out how you can meet customer demands and increase the cooperation between your teams.

 

Guest post by Fabio Sartori,

BSM Products Offerings Manager, HP Software as a Service

How to automate anomaly isolation with Performance Anywhere

analyticsinvestigation.pngBy Udi Shagal, Analytics product manager, and Eran Samuni, Analytics R&D Manager — HP Performance Anywhere

 

Identifying anomalies and qualifying probable causes is an important process that leads to faster resolution and better performance. In this blog post, we explore how predictive analytics, machine learning and advanced correlation capabilities can work together to help automate anomaly isolation processes.

Speed matters for your website, don't get left in the dust

How fast is your website? How fast is the website of your competition? Knowing this information is vital to your company’s survival.

 

Consumers expect access to your site within micro-seconds, and if you can’t keep up with their expectations, they will move to your competition.  Continue reading to find out how to keep up with your customer’s desires and keep their business.

 

 

 

Tags: internet| website

Partly cloudy with a chance for IT services

It seems no matter where you look there's an article on the cloud.  What’s even more amazing when you Google "cloud", the first entries are not of cumulus clouds but of cloud computing.  It's probably the hottest topic in IT management.  What I find interesting about cloud computing is not the technology but the way it's transforming IT into a service broker.  I'll give you an example; I recently spoke with a customer who was asked by the business units to provide a management solution for their business applications.   Like many IT shops, they have to become more efficient, provide better levels of services, reduce overall IT costs and just do not have the resources to take on new services.  Knowing of the limitations on resources, the IT manager decided to look into other services that would provide the best level of service to his business but yet still feel like they had control and input into the service provided. 


After looking at several options, the IT manager decided to go with HP's APM (Application Performance Management solution based on HP BAC suite of products) SaaS offering to manage their business applications.  He worked with the business to understand the requirements, the applications usage, and their agreed service levels with the business' partners and customers.  IT then worked very closely with HP SaaS to design and implement the solution.  They estimated that the solution would take 12 weeks to implement across all their business units and applications.  Since IT was a partner with SaaS, acting as a broker between the business and the solution, they were able to go live in 7 weeks.  The business units were happy with having their own BAC dashboard views and reports that allowed them to gain insights into application performance issues.  Some business units also used BAC to trend how customers experience their application in order to tune the application during development.  Since  IT does not have to worry about housing or maintaining the tool, they were able to free up resources to help take on level 1 support for the business unit’s applications.  Also, IT continues to work with HP SaaS and the business to enhance and add new application performance management services. 


When the customer was telling me his story, he never said cloud or IT broker but that was exactly how he was explaining it.  He was requested by the business to support their applications.  Due to lack of resources he turned to a cloud offering (HP SaaS) and acted as a broker between IT and the business.  So many times we forget about the people and the processes and just focus on the technology but I think cloud is starting changing the way IT looks at offering services.  Also notice that IT is not hands-off in the cloud.  IT is just as responsible to make sure the right level and quality of service is being offered and delivered by the cloud provider.  This is why it’s important for IT to view the cloud provider as a partner and to be involved in the requirements, planning and delivery of the IT services.  In the end, the business still sees IT as responsible no matter how the service is delivered. 


 

Announcing the new HP Saas Portal

We are excited to announce the launch of the exciting new HP SaaS Portal at http://saas.hp.com  !!!


The new streamlined interface gives you new visibility into a range of products and solutions offered by HP Software in the SaaS delivery model.



On the Saas Portal, you will find rich collateral which will help you understand the our rich Saas offerings. You will find




  • Product Pages: Each product page has the wealth of material about its delivery in SaaS environment, white papers, webinars and Solution Briefs.


  • HP SaaS eBookhttps://saas.hp.com/site/portal/ebooks/hpsaas/index.html

  • Trials: We’ve simplified our trial registration to provide you with an easier way to register for trials.

  • News and Events: We have created a space to share the latest news from HP Software and Services with HP SaaS community.



At a time when IT budgets and resources are stretched, it’s easy to perceive that the monitoring of business applications is not mission critical. However, performance and availability monitoring tools systemize KPIs through the use of scorecards and dashboards, which enable business owners to align IT performance to business outcomes. This alignment is indeed critical to an organization’s ability to sustain and grow their business.



There exists a false perception that this monitoring requires significant investment in money and resources with an often delayed-time-to-value.  With HP Software-as-a-Service you can achieve your application performance monitoring goals without the business risk of a perpetual capital investment. HP SaaS is responsible for the entire software lifecycle so implementation risks are greatly reduced which enables your IT resources to focus on their core competencies. Start gaining immediate value and adoption from HP SaaS!



To learn more about our performance and availability offering, please visit us at http://hp.com/go/bac



To read more about the benefits you stand to gain from the HP SaaS Application Performance Management (APM) offering, please visit us at: https://saas.hp.com/site/html/bac.mss   



We have much more planned for SaaS Portal. We’ll keep you posted as these developments are launched on the site. In the meantime, please feel free to provide us feedback through the site feedback link.



Thanks,


Aruna Ravichandran
Group Product Marketing Manager,
Business Availability Center (Application Performance Management)


aru@hp.com

The Cloud and your Applications: What is the Impact on Application Management? (Free Webinar)

The Cloud and your Applications:  What is the Impact on Application Management? (Free webinar)


Are your applications doing what they are suppose to be doing?  Can you confidently answer the question, are you cloud assure when it comes to your critical business applications?  Cloud computing, tiered applications, Software as a Service (SaaS) – all add complexity and make that question more difficult to answer.

Customers are finding more business service problems. The result: customer satisfaction and retention is at risk. The good news is that despite declining budgets, you can reduce downtime, increase service levels, and improve user experience quality. 


Hear EMA Research Director Julie Craig share the early results of a recent market research survey.  You’ll also hear from HP Product Marketing Manager Amy Feldman, who will share customer best practices and success stories.


Date:  Wednesday, November 25, 2009


Time:  6am PST/9am EST/2pm UK


Learn how you can become more cloud confident by registering for this free webinar at http://www.enterprisemanagement.com/research/asset.php?id=1593


Thanks


Amy Feldman


Product Marketing - HP Business Availability Cente
HP Software and Solutions 


 

Webinar - "The Cloud and Your Applications: What is the Impact on Application Management"

 


Date: Thursday, July 30, 2009


Time: 11 am Pacific / 2 pm Eastern / 7:00 pm GMT Daylight Time


Are your applications doing what they are supposed to be doing? Cloud computing, tiered applications, Software as a Service (SaaS) – all add complexity and make that question more difficult to answer.

Customers are finding more business service problems. The result: customer satisfaction and retention is at risk. The good news is that despite declining budgets, you can reduce downtime, increase service levels, and improve user experience quality. 

Hear EMA Research Director Julie Craig share the early results of a recent market research survey.  You’ll also hear from HP Product Marketing Manager Amy Feldman, who will share customer best practices and success stories.


Register at http://www.enterprisemanagement.com/research/asset.php?id=1506



Related Items: 





HP Software Universe - Mainstage Robin Purohit

After a break Mainstage split into a
Business Intelligence session and a Business Technology Optimization (BTO)
session, I went to the later hosted by
Robin
Purohit, vice president and general manger, Software Products, HP Software &
Solutions



Here are some bits I found
interesting:



  1. There are 15M virtual servers now and
    it is expected to double in 2 years.


  2. Three key areas of change IT will see
    are: virtualization, SaaS and Web 2.0.


  3. Web 2.0 screws up a lot in management,
    HP is building Web 2.0 compatibility into BTO tools.


  4. Dataprotector, monitoring tools and
    mapping tools are including or working to include virtualization capability.


  5. Service Manager and Asset Manager are
    now available as SaaS.


  6. 35% of flash apps violate Adobe best
    practices. HP released a testing tool which you can download for free called
    SWFScan. The same
    technology is built into some of HP’s BTO products. Customers can also do a free
    trial of our scanning SaaS.


  7. One customer cut $5M  in costs just in
    automating incidents with HP Operations Orchestration.


  8. HP Software recently announced a suite
    of software for operations of Blackberry implementations. See HP and RIM Announce Strategic Alliance to Mobilize Business on
    BlackBerry
     for more details.


  9. HP Software is publishing
    configuration management best practices later this month.


  10. Brian Byun VP Global Alliances from VMware came on stage
    and announced announced an expanded partnership with HP to jointly develop
    software to manage VMware hypervisor technology. Denise Dubie at Network World
    wrote HP, VMware team to manage virtual
    servers
    .


There are a variety of Twitter accounts
you can follow as well as the hashtag #HPSU09. Search Twitter for
#HPSU09
.


HPITOps  – Covers BSM, ITFM, ITSM, Operations and
Network Management


HPSU09  – show logistics and other
information


HPSoftwareCTO


informationCTO


HPSoftware


BTOCMO – HP BTO Chief Marketing Officer


 


For HP BSM, Michael Procopio

HP Software Universe – Mainstage Andy Isherwood


Andy Isherwood VP, Support & Services
kicked off Mainstage.


There are four key areas shown in the picture above. HP announced this week its  IT Financial Management offering. Andy likened ITFM to an ERP system for IT. Information Management magazine wrote an article on HP ITFM.


HP has had offerings in IT Performance Analytics and IT Resource Optimization for awhile. HP Cloud Assure was announced was announced in May 2009, HP Unveils “Cloud Assure” to Drive Business Adoption of Cloud Services


Some key points from his opening remarks:



  1. Prepare for coming out of the
    recession when cutting costs and innovating.


  2. Best in class means being good at all
    four - aligning to the business, taking out costs, increasing efficiency and
    consolidation.


  3. Jetblue, Altec and T-Mobile were the
    winners of the HP Software Award of Excellence.


  4. As an example of the quick ROI
    companies can get, Altec produced 10% application downtime reduction, 20% faster
    response time, 15% increase in customer satisfaction and a 300% improve
    application transaction time in 6 months.


  5. Last year we were HP Software, this
    year HP Software and Solutions. This was the combining HP Software with HP
    Consulting and Integration. The net result increased our delivery options. In
    addition to offering software for in-house use, HP now has EDS, SaaS and
    continues with it Partners


  6. HP SaaS business is seven years old
    this year and has 650 customers.


You can read other coverage of HP Software Universe in the ITOpsBlog. There are a variety of Twitter accounts
you can follow:


HPITOps  – Covers BSM, ITFM, ITSM, Operations and
Network Management


HPSU09  – show logistics and other
information


HPSoftwareCTO


informationCTO


HPSoftware


BTOCMO – HP BTO Chief Marketing Officer


as well as the Twitter hashtag #HPSU09


For HP BSM, Michael Procopio


 

Monitoring your cloud computing as easy as calling an airport shuttle

HP made an announcement about new cloud computing management capabilities today: HP Unveils "Cloud Assure" to Drive Business Adoption.


HP currently offers Software-as-a-Service (SaaS) for individual management applications such as HP Business Availability Center (BAC) and HP Service Manager primarily for intranet and extranet applications.




HP Cloud Assure helps customers validate:



  • Security – by scanning networks, operating systems, middleware layers and web applications. It also performs automated penetration testing to identify potential vulnerabilities. This provides customers with an accurate security-risk picture of cloud services to ensure that provider and consumer data are safe from unauthorized access.

  • Performance – by making sure cloud services meet end-user bandwidth and connectivity requirements and provide insight into end-user experiences. This helps validate that service-level agreements are being met and can improve service quality, end-user satisfaction and loyalty with the cloud service.

  • Availability – by monitoring cloud-based applications to isolate potential problems and identify root causes with end-user environments and business processes and to analyze performance issues. This allows for increased visibility, service uptime and performance.




HP Cloud Assure provides control over the three types of cloud service environments:



  • For Infrastructure as a Service, it helps ensure sufficient bandwidth ability and validates appropriate levels of network, operating system and middleware security to prevent intrusion and denial-of-service attacks.

  • For Platform as a Service, it helps ensure customers who build applications using a cloud platform are able to test and verify that they have securely and effectively built applications that can scale and meet the business needs.

  • For Software as a Service, it monitors end-user service levels on the cloud applications, loads tests from a business process perspective and tests for security penetration.




A diagram showing the differences in the services is at Cloud Computing Basics.




In the end it doesn't matter where the service is; you need to be sure it is available and performing to expectations. Cloud Assure provides the capability in a way that is very agile. You say "I need this service monitored" and it is monitored. Its just like calling for an airport shuttle -- you call, they show up.




Related articles:





For Business Availability Center Michael Procopio, product manager HP Problem Isolation.

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About the Author(s)
  • Anil is an enterprise software professional with 15+ years of experience. He has both breadth and depth of understanding in IT Infrastructure management including Network, System, Storage, Virtualization and Cloud. As a product manager, Anil had successfully introduced many new products into the world wide market.He innovates on regular basis and he holds many patents.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Drew is a subject matter expert for the BSM product structure, the BSM simplification program and the BSM Customer Appreciation Program. With a career spanning 10 years at HP, Drew has worked in Consulting and Product Management on various HP Software management products.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron is a subject matter expert for BSM\APM, Currently in the Demo Solutions Group. Ron have over thirteen years of technology experience, and a proven track record in providing exceptional customer service. He began his career in R&D as a software engineer, and team manager.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
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