Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

How to get IT service analytics in just 2 minutes

With our new version of Service Health Analyzer 9.23, it is now easier than ever to boost your IT management with the best of the industry analytics capabilities. This blog will show how you can get advance analytics capabilities with no extra hardware and almost no configuration set up. You will also get some tips on how to boost your SHA capabilities to drive more value in less time.

3 customers, BSM and a big data dilemma

I recently had the chance to meet with three customers from different industries who are using Business Service Management to get the most out of their Big Data.


Keep reading to find out if you identify with any of their struggles and to see how Operations Analytics can help you.


Guest post by Noam Fraenkel, Chief Architect, Big Data Analytics

The backend database and HP Operations Analytics

late materialization.jpgHave you had a chance to see the capabilities of HP Operations Analytics?  It is a new capability of HP Business Service Management which delivers advance analytic intelligence for structured and unstructured data.


Today I am examining the backend database capabilities of the solution. Keep reading to find out how these capabilities will help you.


Guest post by Eli Revach, Database  expert, HP Software

The power of the 3 P’s of Operations Analytics

Discover 2013 banner.pngHP Barcelona is in the history books and it was an amazing experience. I had multiple conversations with partners and customers, and everyone wanted to know how HP Operations Analytics could help their IT departments.


Keep reading to find out how Prepare, Predict and Pinpoint capabilities can help you manage your operations data.


Guest blog by Yair Horovitz , Chief Functional Architect - Big Data Analytics 

Why everyone is talking about analytics at HP Discover

Big data block.pngAs I have been chatting with customers here in Barcelona at HP Discover, I’ve noticed that it seems like everyone is using the word “Analytics”. It’s clearly a massive trend in IT and across business in general. But what’s behind this trend?


Guest post by Peretz Regev, R&D Director for Big Data Analytics

Top 5 ways operations analytics harnesses Big Data--What customers are saying at HP Discover

Big Data.pngOne of the best parts of being here at HP Discover in Barcelona is the chance to meet directly with the customers who use our products. Here the top five ways that I’ve heard Operations Analytics helps IT organizations get more out of Big Data.


Guest Post by Peretz Regev, R&D Director for Big Data Analytics

Needles in IT Haystacks or How to take up to 80% cost out of IT Operations

The costs associated with shadow IT are hiding around the corner—are you on the lookout?  As an IT professional, you may not think that shadow IT has costs associated with it. The issue for your team is the maintenance of these products. If something goes wrong, your team is the first line of response that they call.


The problem is that you may not have full visibility into these elements or those of BYOD. Unfortunately they do impact your environment. Keep reading to find out how to can gain clearer vision into all of these elements and learn how to manage them better.

A BIG brother for your BIG data environment

Big Data is the flavor of the day and the near future as most of the enterprises are either adopting or are planning to get benefited by this new technology. With the increasing adoption of Big Data do we need somebody like a “Big Brother” to watch over? If yes, how can HP help? This article seeks to provide answers to these questions.

4 key things you should do with IT Ops Analytics to reduce your IT costs

There are IT Industry blog articles talking about IT Operations Analytics (ITOA) that promise a lot or warn about the solution being a new problem to deal with. While some pundits offer ITOA as a panacea for all ills, some suggest to be careful about introducing yet another disruptive change in the organization.


ITOA.pngThis article talks of 4 key things you should do with IT Operations Analytics to ensure that you are deriving the basic minimum value out of it, to support the objective of all CIOs and CEOs - reduce IT costs while keeping IT operations up and running, ensuring max coverage of all IT domains and elements.

3 new ways for IT to keep the business flying - Introducing HP Operations Analytics at HP Discover

What do you do to find information these days? Right we use, or others.

How do you get around and find places when traveling? Yeah, we use a guide or GPS.

Business users like to have fancy graphics to see changing states, why can't IT staff have the same enjoyment?


Well now they can.

2012 is all about Big Data


I’ve noticed an interesting trend happening lately.  It seems every few days, I see new reports predicting 2012 as the rise of analytics – especially around predictive analytics.  It seems to be “cool” to talk about data analytics.  And the discussions around the topic of analytics are everywhere, and impacting every industry.


What can HP offer in the way of data analytics to help with the issue of Big Data in IT Ops?

Showing results for 
Search instead for 
Do you mean 
About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Over 11 years of experience in design and development of NMS/EMS products and presently with the Device content support covering broad based features of multitude device vendors in NNMi.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
HP Blog

HP Software Solutions Blog


Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.