Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Displaying articles for: September 2013

HP System Process Visualizer - free system resource monitoring tool


Do you have a few mintues to spare? I suggest you use them to download and try out the new System Process Visualizer tool from HP Operations Center. I promise it will be the best use of your time today!  System Process visualizer (SysPV, in short) is a real-time visualization tool which offers a quick way for you to identify the worst offenders on your system - your biggest CPU and memory consumers in a single view. If you are familiar with the UNIX top command, this tool offers another view mimicking top. The difference is that this is via your browser a so you can monitor networked systems too - not just your PC.



It is a free download - get it, unzip/untargz it and run it - just follow the steps in the readme.


NOTE: There are other free tools also listed in the same page like vPV Free, SiteScope Free, Health Playback for Virtual Systems (for VMware vCenter) and Big Data Performance Visualization (for hadoop and Vertica setups) - feel free to try these out too.

SiteScope Experts Online for Online Expert Day, October 2nd to October 3rd!

Online expert day.pngMark this on your calendars!



If you are a customer with a support contract, then we would like to invite you to join us in the SiteScope Support Customer Forum on October 2nd where HP product Experts will be online for 24 hours to answer questions regarding HP SiteScope!

Multi-Tenant reports using SHR Groups

SHR supports grouping dimensions and CIs. SHR Reports are parameterized by groups. This allows SHR users to filter reports based on groups.   RtSM Views and OM NodeGroups form default groups available to SHR users. In addition to RtSM Views and OM NodeGroups, SHR supports creation of Custom Groups based on dimension/CI attributes.


SHR Groups in conjunction with BusinessObjects(BObj) Restrictions provide a means to achieve report level multi-tenancy. SHR administrators may define users (or user groups) in BObj and associate these users to specific SHR Groups. Once this association is created, users are restricted to their SHR Groups. 

Content development and extensibility in HP Service Health Reporter

It is common for IT organizations to use multiple products from multiple vendors and cross-domain reporting on performance of the infrastructure elements is often a necessity.

Keep reading to find out how you can easily develop content to report on the IT Performance Management Data in this type of an environment.

Virtualization and systems experts – Here’s 5 free, innovative tools from HP

Brain Tools.jpg

You’re an expert. You don’t need comic book superheros to let you know you’re good at what you do. We’re HP and we respect that.


We’re working hard to affirm our reputation for innovation. That’s why we are offering some truly unique tools that you can download, quickly install and allow you to  begin experiencing the benefits in minutes. They’ve recently been released from our labs, and they are pretty cool. These are free tools, not just trials.


Continue reading to find out how you can get your hands on them.

HP Operations Manager event handling and driving your car with the handbrake engaged

We  all agree that external nodes in HP OM is a boon for telco operators who wish to receive alerts from a set of machines in a particular network segment, without any agents running on these systems (devices, to be precise).


But here's a customer scenario where external nodes really were not a good idea and were actually causing more problems than the foreseen benefits.


brake-warning-light-e1300531369288-300x186.jpgWe likened this as how somebody learning to drive a car is questioning why the car is running slowly, not realizing the hand-brake ('parking brake' ) is engaged.


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About the Author(s)
  • Technical Consultant in the BSM Customer Assist Team, with focus on SHR.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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