Business Service Management (BAC/BSM/APM/NNM)

More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Application Performance Management

HP Application Performance Management solutions provide end-to-end application performance monitoring, so you can isolate problems real-time for all of your applications whether on-premise, cloud, or mobile. HP APM Solutions are also available with a flexible delivery model to best fit your needs. Choose from any combination of on-premise, SaaS, or hybrid, to suit your existing platform and business model.

Infrastructure Management

Modern businesses rely on complex IT infrastructures composed of servers, storage, networks, middleware, and other application components, to support their critical business services. HP Systems Management solutions enable you to get an in-depth look into your IT infrastructure, and proactively protect your business by consolidating fault and performance events, using a combination of agents and agentless monitoring.

Operations Bridge

The HP Operations Bridge suite of software provides the ability to sense, analyze, and adapt to manage IT services that support digital business. With advanced event correlation, log intelligence, predictive analytics, and automation, you can remediate issues across all your technologies to prioritize business targets.

Operations Intelligence

HP Operations Intelligence Solutions can help you analyze all the data you already have and gain actionable insights to improve operations. The products use big data and advanced analytics to convert data into actionable insights to improve IT operations.

Displaying articles for: August 2014

Improve performance with Microsoft Exchange 2013 monitoring with SiteScope 11.24

sitescope 11.24 1.PNGWith the new version of SiteScope 11.24, it is now possible to monitor the statistics of Microsoft Exchange Server 2010 and 2013.


Keep reading to find out how this new version of application monitoring software improves your performance over the existing Microsoft Exchange Monitor.


Guest post by Katerina Galustyan, Software Engineer. SiteScope CPE & Content Team R&D.

Predictive analytics for IT: Do you have a crystal ball?

crystal ball.jpgIf you had the power to predict potential downtime within your IT environment, you would take advantage of it, right?


Predictive analytics can act as a crystal ball for your IT. Keep reading to find out how it uses big data techniques to predict potential problems.


Guest post by Michael Procopio

What is the business value of uCMDB?

Vivit-logoJPG.JPGI recently participated in a webinar with Vivit Worldwide and one of the questions we received was “How do you describe uCMDB and the business value it provides?


Keep reading to join us  on the journey as we discover the value of this product.

Cruise Mode for your Active Directory Monitoring

cruise_control1.pngWould you like to have a cruise mode for monitoring your IT infrastructure—one that operates much like the one in your car?



The answer is YES! Read on to see how it is possible!  

Real User Monitoring (RUM) in the Cloud – part 2 “deploying within HP Helion”

dr Haller.pngBack in June, I revealed my secret ambition to become a “mad scientist”. The subject of my most recent experiment was to deploy a RUM Client Monitor Probe “in the cloud”.


In “part 1” of the series, I showed how I configured “RUM in the Cloud” for Amazon EC2.


In this blog, I show the additional details from my “RUM in the Cloud” experiment for HP Helion including some sample results.

Vivit webinar, HP BSM - panel discussion – what is HAVEn?

I recently participated in a webinar with Vivit Worldwide and one of the questions we received was “What is HAVEn?”


Keep reading to find out more about this big data platform and what it can do for you. 

3 reasons to deploy the Global Network Management feature of NNMi

NNMi.PNGAre you looking for a single view of your network even if it is spread across the world? What if your departments require autonomy, but you are looking for an easy way to connect them while maintaining their independence?


The Global Network Management feature of HP Network Node Manager i can help you with these situations. Keep reading to find out how it can enable you to get this singular view in three common scenarios.


Guest post by Michael Procopio

Switching to Monitoring Automation: How to deploy monitoring configuration

In this article we will deploy OM agent infrastructure configuration with OMi using the Monitoring Automation (MA) component.



In the first blog article Switching to Monitoring Automation: Get Ready we have installed, configured and setup Monitoring Automation. So if you have read this article you are now ready to do the next step.


Found in 30 minutes: How HP IT used Operations Analytics for rapid root cause analysis

Ops A figure 1.pngHP’s own IT Global Data Services team has been recently evaluating a new tool that they think will help them dramatically improve their Mean Time To Recovery (MTTR). Why are they so excited by its potential? In this guest post, a member of the HP IT GDS team describes a recent outage, and how they used Operations Analytics to identify the root cause in less than 30 minutes.


Guest post by Nagendra Solanky, Distinguished Technologist, HP IT Global Data Services

Get a complete view of your datacenter with CMDB

The_Big_Picture_2.JPGAre you seeing the big picture when it comes to using a CMDB? Are you wanting to know how to use CMDB to maximize the return from other software investments?


In this guest post, Eli Eyal, OSS Team Leader at Playtech, explains how CMDB and auto-discovery play central roles in monitoring his company’s large IT environment, and how it supports dependency mapping and change management.

Using HP BSM to address common pain points

What happens if your customers notice a problem before your IT department is aware of it? This often results in a fire-drill situation for both your staff and your customers.


If you shift your view, and gain a top-down perspective, you can gain valuable insights and the ability to truly understand faults and prevent them.


This was just one of the topics that I recently discussed with Eli Eyal of Playtech and Mark Laird of Steria during a recent webinar. Keep reading to find out their thoughts.

New Video: Understanding the Benefits of SLA Reports with Business Service Management

HP Business Service Management (BSM’s) SLA reports enable you to proactively manage service levels from the business perspective. These reports provide you with the ability to measure and monitor application service levels against business objectives.


In this new video, you’ll learn how the information provided by SLA reports helps you ensure that IT is meeting its obligations!

Get on the Bus to Applandia and see what powers your mobile application

Stephen bus to applandia.PNGYou see it every day. People are using mobile technology and applications to increase their productivity. But what is truly behind the application performance they demand?


Keep reading to learn about three common mobile device scenarios and what you can to do make sure your application can handle them all.


Guest post by Michael Procopio

New ! How HP SHR integrates with HP Operations Analytics for reporting on Log Content

This blog is all about how HP Service Health Reporter (SHR) integrates with the HP Operations Intelligence suite - Enabling reporting for structured & unstructured data sets.


HP Service Health Reporter (SHR) is a pan-BSM reporting solution that enables IT service reporting of dynamic IT environments; the latest SHR 9.31 release had ushered in a whole set of features making it truly a ‘One stop shop for IT Service Reporting’.


SHR now ventures into reporting of unstructured (Log content) data sets sourced from HP’s analytic products like HP Operations Analytics (which offer deep-dive analytics on logs amongst other data sets) – read on to find out more about the new integration that furthers consolidated reporting for your enterprise.

Monitoring virtual environments - VM101

In my article from last year A hop, step and jump to monitoring and optimizing your virtual environment, I mentioned about how SHO, vPV and VISPI combined together give you the comprehensive way to continuously monitor, troubleshoot and optimize your virtual environment.


Since then we have made several improvements to make virtualization monitoring easier for you - this blog article will give you an idea of what solutions we offer and when to go for what.


This is like a course in virtualization monitoring with no tests but still lots of credits - so have fun reading through. Smiley Happy



OM-OMi: Dealing with Event Duplicates, effectively…

Should you be concerned about event duplicates in your Operations Manager (OM) or Operations Manager i (OMi) setup? What harm they could do, you may ask. Well, if you have a large environment with thousands of events coming into OM and OMi on a daily basis,  large duplicate counts can have some performance implications (believe me some customers have events with duplicate count running in 3 to 5 digits). But nothing to worry, our products provide enough configuration options to deal with it in an effective manner. Read on, if this is your concern area…

Tips on improving a projected dashboard

Getting a comprehensive view of your environment is crucial to making sure everything is running smoothly. The dashboards provided within HP Business Service Management give users the ability to easily get a comprehensive view of their environment to get a comprehensive view.


This was just one of the topics that I recently discussed with Eli Eyal of Playtech and Mark Laird of Steria during a recent webinar. Keep reading to find out their thoughts.

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About the Author(s)
  • Technical Consultant in the BSM Customer Assist Team.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Petri is Sr. Product Marketing Manager for HP Application Performance Management solution. His experience includes 18 years in sales, marketing, and business development in the field of IT management software.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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