Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Displaying articles for: June 2014

Take a closer look at the top 5 updates to vPV!

treemap1.jpgThe latest version of HP Virtualization Performance Viewer is now available. It is loaded with new advancements and capabilities.


Keep reading to find out the top updates and how they will help you.

How can you ensure license compliance in an OM deployment?

When you are looking to ensure license compliance, you are trying to optimize your license management. One important piece of license information to keep track of is the type of license you have. This information may be more difficult to keep track of.


Keep reading to find out how you can easily differentiate your nodes licenses into different categories. It is easier than you think when you have the right tools. 

RUM in the Cloud – part 1

haller mad scientist.PNGI have a secret ambition and with a recent experiment I have accomplished it. I now consider myself a mad scientist.


The architecture of HP Real User Monitor (RUM) allows for the placement of the RUM Probe away from the RUM Engine (i.e. not necessarily in the same IP subnet).With the introduction of the RUM Client Monitor probe, which accepts measurements from browsers and instrumented native apps, this becomes very useful.


In this first blog I will cover the steps I performed to put RUM in the cloud using Amazon EC2. 

Want to migrate to PostgreSQL from Oracle on OM? Remember these things!

HP Operations Manager is new— it is getting access to a new database that is! In this case Operations Manager will now be able to access PostgreSQL.


Keep reading to find out how this works and how you can set it up for yourself.

Three faces of SiteScope monitors in the Wild West


In the last couple of months since the release of BSM 9.23 and SiteScope 11.23 I have had several discussions with customers about SiteScope custom topology. One of the new features of the new release is the Running Software CI Type in Custom Topology.


These discussions reminded me of one of the best movies ever made: The good, the bad and the ugly and how SiteScope monitors fit into same categorization when we look at the topology they report into RTSM.


Tal Blizowsky, Software Engineer, SiteScope R&D assisted me in writing this blog.

Meet the 8 new improvements available with SiteScope 11.24

Sitescope 1.PNGThere are so many improvements that we made to the new SiteScope 11.24 that I can’t wait to share them with you.


The team has been working hard on SiteScope—an agentless application monitoring software that is easy to install, configure, and use, and that provides heterogeneous and hybrid support, plus quick time to value.

Continue reading to find out how you can utilize these improvements

What's new with the HP Operations manager for UNIX version 9.20?

The new version of Operations Manager for UNIX is now available. There are four key new features that this version offers.


Keep reading to find out what they are and how they will help you.

New Video: Create an SLA with HP BSM's Service Level Management - in just minutes!

create_sla_thumb.pngHP’s Service Level Management (SLM) software enables you to proactively manage service levels from the business perspective. SLM monitors application service levels against business objectives to show the business that IT is meeting its obligations.


In this new video, you’ll see how you can set up SLM to monitor your application - in just minutes!

OMi event console in a 3rd party ecosystem

Omi event console.PNGHave you discovered the power of HP Operations Manager i (OMi)? It is the revolutionary software that automatically monitors and correlates events and metrics system-wide. This helps operators identify the root causes of problems and, as a result, generates operating expense savings.


Find out what the experience was like for a gaming company using HP OMi.


Guest Post by Michael J. Procopio

Capacity planning and provisioning in a modern virtualized data center

Vpv Teaser.pngThere was once a time in my life when the toughest math problems I faced were 2 x 5 =10. Now the problems that I face in the data center are just a smidge more difficult…


Keep reading to find out the arsenal of tools I use to find a solution to these data center dilemmas.


Guest post by Abhijit Chaudhuri (Architect, HP Virtualization Performance Viewer

HP Global IT evolution wows customers galore at HP Discover

Innovating for the New Style of IT.PNGOvercoming any obstacle is a challenge. The challenge is intensified when you are managing the IT services of a company with more than 300,000 people.


Keep reading to find out the lessons the HP Global IT team is learning from the experience and how you benefit.

Reports for HP Helion: HP SHR takes its first step forward onto the Cloud Realm !

shr_cloud.jpgIt’s very clear the cloud has changed the dynamics of IT operations forever and that the cloud services growth is unparalleled. Cloud providers would need to ensure the service performance of their storage, compute and network resources, and in fact, may also need to extend that assurance to the end customer with end-to-end reporting – HP Service Health Reporter(SHR) with its ability to deliver service based performance reporting would be best placed to offer the necessary proof-points.


With its newly launched Content on HP Public Cloud Compute Services, HP Service Health Reporter (SHR) takes its first steps into the cloud space –read on for more details.

Your mobile app doctor is in! A first look at the AppPulse mobile hands-on lab at HP Discover

apppulse group.jpgDo you know how to diagnose the health of your mobile applications using your iPhone or Android smartphone?

Twelve hard-working students got to play doctor during the first hands-on lab for AppPulse mobile at HP Discover in Las Vegas. Here’s what they learned and how you can get your chance to monitor, report and diagnose the availability and performance problems that your mobile application.


If you are at HP Discover, keep reading to find out how you can join us today and Thursday.

Monitor end user experiences outside the firewall – Get a free trial of HP BPM Anywhere

HP BPM SaaS footprint.PNGInside your firewall, it’s simple to monitor the performance of key applications using HP Business Process Monitor, but outside your firewall? That can get complicated. Now you can try HP BPM Anywhere for free to discover how to expand your monitoring to the global internet.

How I get more out of monitoring: Why dynamic and predictive models identify faults quickly

Eli Eyal.jpgIT environments experience a very high rate of change today, much more than they ever have before. Rapid change requires rapid adaptation, and that is true of monitoring systems as well.


Find out why dynamic usage monitoring has become an essential part of the tools used to maintain and adapt the IT environment.


Guest post by Eli Eyal, Operational Support Services Manager at Playtech, the world’s largest supplier of online gaming and sports betting software and an HP Software customer.  

Experience the advancements to vPV firsthand - Take a closer look at the top 5 updates!


The latest version of HP Virtualization Performance Viewer is now available. It is loaded with new advancements and capabilities.


Today I am taking a closer look at the top new advancements. Keep reading to find out how they can help you.


5 Facts you should know about HP Service Health Reporter 9.31

shr_931.jpgHP Service Health Reporter (SHR) is a cross-domain reporting solution in BSM that enables IT service reporting of dynamic IT environments. In its latest release 9.31, SHR rolls out a set of offerings which ranges from provisioning Location and Customer details for Managed Service Provider use cases, to simplifications in the area of Content Development.


Here is an account of what’s new in HP Service Health Reporter 9.31.

Easily manage your storage complexity and reduce storage operations management costs

big data cycle.PNGThe amount of data is growing exponentially every year. For most IT shops, storage is growing at 20-40 percent year over year (YoY).   Depending on your business, it could be as much as 60 percent growth for the year.


Keep reading to find out what you can do to address these storage requirements and maximize your storage potential


Guest post by Eleu (Nick) Lee,  HP Software

BSM Product Marketing

Operations Log Intelligence – How to get to the bottom of root cause analysis

OLI 3.pngThis article gives a use case scenario of the OLI solution for collecting and storing all log data to support fast and efficient real-time incident management from an SME point of view.

HP Operations Log Intelligence (OLI) is designed to offer log management capabilities to IT Operations teams. It collects and analyzes log data from any log generating source.


Keep reading to find out more


Guest post by By Shimrit Yacobi, Engineer, HP IT Operations

Keep pace with your mobile applications users

Mobile device.pngDo you remember how life was a decade ago—before our mobile devices were the way we did everything? Do you remember how you would find out what time a movie started at the local theater? What about banking? Remember when you actually had to drive to the bank or to an ATM?


Smart phones have truly changed the world. A decade ago, no one knew what “there’s an app for that” meant.


Continue reading to find out how you can improve your mobile user experience and satisfaction.


Guest Post by Dana Gilboa, Chief Functional Architect

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About the Author(s)
  • Technical Consultant in the BSM Customer Assist Team, with focus on SHR.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Over 11 years of experience in design and development of NMS/EMS products and presently with the Device content support covering broad based features of multitude device vendors in NNMi.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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