Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Displaying articles for: April 2014

Case study: How Vodafone Ireland achieved 300% ROI with an integrated end-to-end BSM framework

woman on the phone.pngWhen an IT organization team must deliver world-class service excellence but are working with a patchwork of two dozen or more point solutions to monitor the technology estate, big changes are in store. Find out how Ireland’s leading communications operator transformed with a new IT model and achieved impressive results.

The history of HP Software and being “Open”

ajay-singh.jpgIt appears that the concept of “open” is one of the hottest in IT. I was recently speaking with a customer and he wanted to know the stance of HP Software on being open.


Keep reading to learn about our legacy of being open, our current commitment and meet our newest software which integrate open into their DNA.


Guest post by Ajay Singh, Senior Vice President, IT Operations Management, HPSoftware

How to increase IT service quality by 50 percent by automating incident remediation

complete reports.png


Achieving success is all about how you recover from challenges. In IT Operations, changing how you perform incident remediation makes all the difference in overall service quality. Here’s how you can find better ways to fix mistakes quickly and consistently to improve the quality of IT services you deliver to the business.


By Nimish Shelat, Product Marketing Manager, HP Automation and Cloud Management

Virtualization Performance Management: Busting the top 5 myths and checking the realities

true false.jpgThere are myths circulating about virtualization performance management. Unfortunately, many virtualization administrators have listened to these misconceptions without questioning them.


This blog post examines the top five myths around and presents the realities. Keep reading to see what happens when I do some “Myth Busting”.

New Video: HP RUM for Mobile – In-depth reporting on the health of your mobile apps

Are you a mobile application owner who needs to monitor your customers’ user experience? Perhaps you are an application support engineer, who wants to quickly detect and isolate users’ problems.


HP Real User Monitor (RUM) for Mobile Monitoring can help! Continue reading to learn how you can take advantage of RUM Mobile Health reports to quickly identify and solve problems with your mobile app!

New FREE download — 2 hours to self-healing remediation

OMI+OO_Screen.pngUsers of HP Business Service Management and Ops Bridge take note: a new IT Process Automation free download now enables you to automate remediation of events based on your existing monitoring tools.


By Nimish Shelat, Product Marketing Manager, HP Automation and Cloud Management


New in BSM 9.24: Support for RHEL 6.4/6.5, Windows Server 2012, mobile crash analysis and more!

Business Service Management (BSM) 9.24 was recently released with an upgrade to its support matrix and some exciting additional enhancements. Here is a rundown of everything you need to know, including installation instructions and a complete set of links to technical documentation.

New Video: How to anticipate potential problems in your applications before they impact the business

What would you do if you discovered a problem within your business? The first question to ask is what the impact of the problem has been. The second is how to fix it.


Continue reading to find out how you can protect your business from the impact of IT issues by predicting potential problems.

New Video: Using filters and tags in SiteScope to manage and track monitors

Are you bogged down in the hassle of monitoring your large IT environment? As we all know, this can be a difficult and time-consuming process.


HP SiteScope eases this process by providing various solutions for filtering monitors. Keep reading to find out how they can help you.

Critical steps to a successful IT operations analytics strategy

It’s easy to get overwhelmed with data. In order to ensure IT management has the right information to solve a problem, you need to collect everything and face down the challenges of storing, managing and using it all. Here are four components you need in an analytics strategy to turn all that data into valuable insight

Get real with HP Diagnostics and HP RUM

RUM Architecture.pngApplications are a vital part of your IT operations. But do you really know what your end users experience when they use your applications?


With the integration between HP Real User Monitor and HP Diagnostics you can monitor your applications and get a real end-user perspective on application health. Keep reading to find out how you can gain this perspective.


Guest post by Ketty Agiga, HP Software Engineering

Performance Testing Results to BSM 9.23 APM Advanced Certified Deployment

Post blog about the performance tests that were conducted in HP performance labs and Best practices for the BSM 9.23 APM Advanced Certified Deployment

vSME Challenge #1 – Being the Guardian of Virtualized environment(s)

overlooker super hero.PNGDo you know why the vSME is called the Guardian of virtualized environments?


The vSME plays several roles within the enterprise including that of a guardian for virtualized environments. Do you know how all of these responsibilities come together? Read on to find further details.

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About the Author(s)
  • Technical Consultant in the BSM Customer Assist Team, with focus on SHR.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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