Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Displaying articles for: March 2014

The backend database and HP Operations Analytics Part 2

HASH join in row store databases.pngHave you had a chance to see the capabilities of HP Operations Analytics?  It is a new capability of HP Business Service Management which delivers advanced analytic intelligence for structured and unstructured data.


Today I am examining the backend database capabilities that support the solution. Keep reading to find out how it will help you.


Guest post by Eli Revach, Database  expert, HP Software

New Video: HP RUM for Mobile Monitoring – Instrument your app in a snap!

RUM for Mobile Monitoring.pngDo you need to monitor the performance of your mobile apps to keep your customers satisfied? Does this sound like an impossible task?


Watch this new video to see how RUM for Mobile Monitoring makes this incredibly easy!

Do you know who your top HP Omi experts are? This is your chance to find out!

Omi experts.pngDo you know who the HP Operations Manager i experts are within your IT? Now you can find out using Gamification and the new Experts Board of HP OMi User Engagement 9.23.


Keep reading to find out how the Experts board works and how you can use it to motivate your staff.


Guest post by Carsten Schlipf

Software Architect, Gamification, HP Software

Why is monitoring hybrid mobile applications so difficult?

Mobile application developers and users often appear at odds. Organizations have to walk a fine line to make both sides happy. It is important to optimize your developers’ skills and still delivering the most attractive and smooth application possible. On top of that, you still need to monitor your mobile applications.

Keep reading to find out how you can make a compromise and make both sides of the line happy.

“Another Fine Mess you got me into” – Oli’s namesake to the rescue of IT Operations

When I think of “Oli”, I think of the old Laurel and Hardy films. The famous pair perfected slapstick comedy as Stan and Oli. I grew up watching this films and laughing for hours.


Now Oli stands for something else in my world—Operations Log Intelligence. Keep reading to find out how this new OLi can help you capture the value in your data logs.

Proactive management of VMware vSphere environment using vPV reports

vpv-cluster-cpu.JPGThe beauty of virtualization is that you can easily provision more than the available infrastructure resource capacity. But without proper reporting, you may miss out on some opportunities due to a lack of insight.


Keep reading to find out how you can improve your management of your VMware vSphere environment with HP vPV reports.

The other side of MWC

Mobile World Congress was the mobile event of the year, and I was lucky enough to attend. I was excited to see all of impressive technologies displayed at the conference: new smartphones, tablets, smart watches and smart bracelets. These innovations received international media coverage and had attendees talking.


While wearable were the hot topic of this year’s event, they weren’t the only topic. Keep reading to find out what people were saying about HP’s contribution to the event.

I know what my server did last second


Second counts.png




In the era of DevOps and cloud computing, the ability to avoid downtime and monitor your application infrastructure performance in real time can be a real competitive edge.

Find out how you can

What's new with HP Operations Smart Plugins?

plugin.jpgHave you explored our list of Out of the Box Smart Plug-ins for your Application Infrastructure Monitoring needs?

They have been  frequently enhanced over the past few years and allow you to easily monitor your diverse application environments. They are refreshed regularly so you can get the most out of your HP Systems Management investments.


Keep reading to find out what's new and what's changed with the HP Operations Smart Plugins in the recent past.


3 steps to new metric collection with OMi MP for Oracle Database



Your enterprise is unique—your monitoring needs are different from others. You require a specialized solution to cover your use cases.


Keep reading to learn how extensibility within OMi Management Pack for Oracle Database can help you extend your capabilities in 3 easy steps. 

Do I get points for that? Observations of an IT geek

Competition is a great motivator, especially within IT departments. The concept of “Gamification” encourages a culture of excitement and camaraderie. By allowing employees to earn badges and compete against co-workers, administrative tasks are now enjoyable and are completed quickly.


Keep reading to find out how one customer is advancing their organization with HP Operations Bridge and the joys of Gamification.

Analytics in IT Operations — EMA Research white paper reveals 4 key qualities of new platforms

Operations Intelligence.pngBig data and analytics play a growing role in how IT organizations are trying to improve efficiency and value in the services they deliver to the business. A key focal point of this widespread trend is the Operations Center, and EMA Research offers some insightful analysis about the class of analytics tools that have emerged and the trends that are driving them.


With written contribution from Andrew Wahl

How to look “under the hood” of your private cloud


Standard monitoring tools are great to provide the big picture of your datacenter health , but they lack the granularity you need for root cause analysis.



Here is how HP solves this problem, so you can get deep insights into your cloud systems performance in real time.

My thermostat sent me a friend request!!! (or The Internet of Wild things)

hadoop-xl.pngThis is humor coming from devices and data analytics gone wild.


Amidst all the talk about the Internet of things, and fears about irreverent devices and the exposure of personal data, here's a few scenarios showing how powerful data analytics can be, and how it can affect our regular lives when things go wrong.


WARNING: Some of these thoughts might be scary - they are not for the faint-of-heart.


DISCLAIMER: All characters appearing in this blog are fictitious. Any resemblance to real persons, living or dead, or to software or brands is purely coincidental. This is done with humorous intentions and is not meant to malign any human or organization, although some super computers tend to think otherwise.

A new SQL to the IT Operations Management cockpit story

OMi management pack for Microsoft SQL Server Key features.gifI have a quick question for you. How much of your business services are 100 percent covered by IT Operations?  What do you do to try and accomplish this coverage?


With the HP Operations Manager i suite of tools, you know your monitoring is comprehensive enough for your environment.


Keep reading to find out how monitoring automation is now available for your Microsoft SQL-Server.

SiteScope Custom Database Monitor - Pass results of SQL query to another monitor via temporary file

Are you looking for an easier way to create a custom database monitor? The HP Business Service Management Research and Development team has come to the rescue.


Keep reading to find out how we have been working to make your life easier.

Location! Location! Location! Configure your locations in Business Service Management

teaser.jpgThere is a saying in the real estate business: “Location! Location! Location!” It means that location is the top consideration when buying your house or any other property.


In Business Service Management (BSM) location is also important, but in a different way. When monitoring your Business Applications from the end-users perspective, knowing the location can improve the isolation process.


Keep reading to find out how to configure locations in BSM.

Set threshold values correctly for good monitoring since not every day is Sunday - best practice #2

As most of us who have experience with IT operations monitoring know, it can be difficult to arrive at the right monitoring thresholds to send alerts on.


 Remember this scene from Oceans 11?


Danny (George Clooney): Ten oughta do it, don’t you think?

Rusty (Brad Pitt): [Stares in silence, not looking at Danny]
Danny: You think we need one more?
Rusty: [Silence]
Danny: You think we need one more.
Rusty: [Silence]
Danny: All right, we’ll get one more.
Rusty: [Blinks]


 What's the right warning threshold watermark and what's the critical utilization level? Do you use 'golden' thresholds from an old xl sheet, or do you attempt to this using analytics? On the other hand, have you moved away from static thresholds and looking for anomalistic behavior?


We analyze some of the typical approaches followed to arrive at the right threshold and some tips for better threshold setting, enforcing local overrides and finally, how do you really monitor with "NO" thresholds.

Answers to 5 common questions about HP Business Process Monitor

HP BPM can play an important role within your suite of performance monitoring tools to provide early detection of issues before a user’s experience is impacted. This straightforward overview will arm you with the information you need to get started.

Predict trouble before it affects revenue with HP SiteScope

If a system malfunctions, the results can be catastrophic on your business flows and transactions.  The best way to prevent damage to the bottom line from this situation is to predict it before it occurs.


HP SiteScope Predictive Analytics can help protect you in three easy steps. Continue reading to find out how to utilize it within your organization

About the Author(s)
  • Anil is an enterprise software professional with 15+ years of experience. He has both breadth and depth of understanding in IT Infrastructure management including Network, System, Storage, Virtualization and Cloud. As a product manager, Anil had successfully introduced many new products into the world wide market.He innovates on regular basis and he holds many patents.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Drew is a subject matter expert for the BSM product structure, the BSM simplification program and the BSM Customer Appreciation Program. With a career spanning 10 years at HP, Drew has worked in Consulting and Product Management on various HP Software management products.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron is a subject matter expert for BSM\APM, Currently in the Demo Solutions Group. Ron have over thirteen years of technology experience, and a proven track record in providing exceptional customer service. He began his career in R&D as a software engineer, and team manager.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
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