Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Displaying articles for: February 2014

Know your vSME – What they do, their challenges and tool set

vSME.PNGWho do you run to when there is a problem with an application? Do you head straight to the Subject Matter Expert who can see beyond the symptoms and looks to the root cause of the problem?

 

This is the classic scenario for IT departments. But what happens in virtualized environments ? Keep reading to find out why you need a virtualization Subject Matter Expert. 

How mobile apps saved my winter vacation

dans-apps.jpgJust how much do users rely on their smart mobile devices? Here is my story of the critical role that multiple apps played in helping my family stay calm during a massive storm and still enjoy our Disney vacation — and what every mobile app provider should consider.

 

Keep reading to find out how these apps made sure we kept our daily dinner reservations and still got FastPasses to Soarin’.

New Video: BSM Documentation Overview

Are you looking to increase your knowledge about HP BSM? HP provides a robust help set including numerous guides and integrated online help. This video will save you time by showing you how to navigate the various help resources.

Running a HP OMi proof-of-concept and other lessons from the road

I have been travelling in the US the last 20+ days visiting HP BSM customers. It was quite an experience. I learned that wool just  doesn’t cut it when it comes to these polar vortex winters, and I learned a lot technically from my customer visits while in the US during the last two weeks. My travels had me voyaging from warm Phoenix (AZ) and flying to frozen Buffalo (NY), and then travelling from Charlotte, NC to Sunnyvale, CA.

 

I invite you to keep reading to see the notes from my travels. –There is some technical stuff for the BSM software fans, as well as travel advice for those who reside in tropical climates but decide to travel to winter climate. 

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How to get IT service analytics in just 2 minutes

With our new version of Service Health Analyzer 9.23, it is now easier than ever to boost your IT management with the best of the industry analytics capabilities. This blog will show how you can get advance analytics capabilities with no extra hardware and almost no configuration set up. You will also get some tips on how to boost your SHA capabilities to drive more value in less time.

New Video: Create a MyBSM Page and Watch List in under 3 minutes!

My bsm and watch list.pngAre you looking to easily monitor your business-critical applications? With MyBSM you can quickly create a page that will do the hard work for you.

 

Watch a video that will show you how to build a page with three BSM components: Watch List, Top View and Event Browser. The video also shows you how simple it is to set up a Watch List to monitor vital CIs in one place.

Bring your own code: How to simplify customizing event correlation software


code2.pngExtensibility and customization are key capabilities that every enterprise software should offer. As is so often the case, there is no one size fits all enterprise software solution, because your business process will always differ from any “standard”—that’s what gives you a competitive edge.

Leading event correlation and monitoring software will not force users to write code for simple customization. No coding is required to adjust most event correlation features to your needs. But what if you need even more customization? Is any complex coding required? Does the overall system become complex, or even worse, does it become fragile because of custom code that you inject?

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About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron is a subject matter expert for BSM\APM, Currently in the Demo Solutions Group. Ron have over thirteen years of technology experience, and a proven track record in providing exceptional customer service. He began his career in R&D as a software engineer, and team manager.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
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