Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Displaying articles for: December 2013

Just released-HP BSM 9.23! See how the improvements will help you

Our team has been working hard on the latest version of BSM 9.23. We focused on four main themes: Mobility, Simplification, Resilience and Content.


Keep reading to find out more about these improvements and what they mean for you.

3 customers, BSM and a big data dilemma

I recently had the chance to meet with three customers from different industries who are using Business Service Management to get the most out of their Big Data.


Keep reading to find out if you identify with any of their struggles and to see how Operations Analytics can help you.


Guest post by Noam Fraenkel, Chief Architect, Big Data Analytics

Jumpstart report customizations using report templates in HP Service Health Reporter

It is always good to have a handy set of report templates in a product like HP Service Health Reporter (SHR) where customizations are almost a necessity. The good news is that a set of SHR Report Templates is now available to the SHR Community to ease the process of custom report development.


Keep reading to find out how you can easily create custom reports on the IT Performance Management Data using report templates in HP Service Health Reporter.

The backend database and HP Operations Analytics

late materialization.jpgHave you had a chance to see the capabilities of HP Operations Analytics?  It is a new capability of HP Business Service Management which delivers advance analytic intelligence for structured and unstructured data.


Today I am examining the backend database capabilities of the solution. Keep reading to find out how these capabilities will help you.


Guest post by Eli Revach, Database  expert, HP Software

4 ways to enhance your HP Operations Bridge content experience

blogimage.pngHP Operations Bridge was designed to bring clarity to the chaos and complexity. While HP provides out of the box content to feed data into the HP Operations Bridge, the strength of HP Operations Bridge lies within the community that supports it. Keep reading to find out how can you benefit from and contribute to from the HP Operations Bridge community to enrich your content experience.

Do I need OneView when I have OpenView?

Openview1.pngHP offers a new infrastructure management product: HP OneView. It is a fresh approach to infrastructure management.


Many users of HP’s former OpenView products are asking if OneView is a complementary solution - and they are. In this blog post, I will take a closer look at the relationship between OneView and the HP Software products formally known as OpenView.

The power of the 3 P’s of Operations Analytics

Discover 2013 banner.pngHP Barcelona is in the history books and it was an amazing experience. I had multiple conversations with partners and customers, and everyone wanted to know how HP Operations Analytics could help their IT departments.


Keep reading to find out how Prepare, Predict and Pinpoint capabilities can help you manage your operations data.


Guest blog by Yair Horovitz , Chief Functional Architect - Big Data Analytics 

How to take the headache out of QFabric network management

Many data center operators are adopting technologies like Juniper Networks QFabric in an effort to find new ways of networking within the data center. As a next-generation switching architecture, QFabric is intended to radically transform the economics and performance of networking in the data center—but it doesn’t work well with SNMP-only network management. Here is how HP makes it easy to discover the complete QFabric infrastructure and component associations.


Guest post by Tapan Shah, Customer Assist Engineer (NMC), HP Software

Leap-frog into virtualization and cloud monitoring with HP vPV



vpv-features-small.pngWe are releasing a new version of Virtualization Performance Viewer - this is version 1.20. With this release, the team did some amazing work and I am proud to show you what they have created.


Keep reading to find out how you can benefit from these advancements

New in APM—Monitor real mobile user experience with RUM for native iOS, Android and hybrid apps

Man with tablet 2.pngHow do you understand what the mobile user is experiencing? Synthetic monitoring helps, but in the end, every user is different. To get a complete picture of how applications are performing, you need Real User Monitoring (RUM) to gather data from the network and the client as users work. In this first of a series of posts on new capabilities in Application Performance Management, I look at RUM mobile monitoring for iOS, Android, and hybrid applications and a new RUM Mobile Health Report.

Operations Analytics customers say IT Operations and the business must be aligned to achieve success

We have spent our week here at HP Discover in Barcelona speaking with customers.  From what Operations Analytics customers said at the BSM Customer Advisory Board and the Special Interest Groups, IT and Business are not always communicating effectively.


Continue reading to find out how IT can learn to speak with business decision makers and convey their messaging to accomplish their mission.


Guest Post Yair Horovitz , Chief Functional Architect - Big Data Analytics 

Bridges on the Barcelona landscape making some famous brands really happy at HP Discover

Barcelona Bridge.pngIt’s always interesting to be in sunny places in the winter, and this week Barcelona has had lovely weather. There aren’t too many bridges in Barcelona, but one made a lot of people smile when they heard how the HP Operations Bridge is clearly taking cost our of IT and helping people keep businesses agile.


Continue reading to find out why so many people were smiling!

Tags: hpbsm| OMi

Monitoring of cloud based applications – a discussion from HP Discover

When businesses have expansion plans, they have to think about EVERYTHING that has to change to support the plans. This applies to change in the IT department as well.


Keep reading to find out how HP Business Service Management is helping  a large bank that is looking to expand into a global presence and use cloud technologies.


Guest Post by Yair Horovitz , Chief Functional Architect - Big Data Analytics 

Why everyone is talking about analytics at HP Discover

Big data block.pngAs I have been chatting with customers here in Barcelona at HP Discover, I’ve noticed that it seems like everyone is using the word “Analytics”. It’s clearly a massive trend in IT and across business in general. But what’s behind this trend?


Guest post by Peretz Regev, R&D Director for Big Data Analytics

7 Ways to Get the Most out of the New Service Health Reporter 9.30

SHR_RemoteCollector.jpgHP Service Health Reporter (SHR) is a cross-domain reporting solution in BSM that enables IT service reporting of dynamic IT environments. In its latest release, SHR has extended platform support to Red Hat Enterprise Linux, as well as provided a host of new features. Here is a look at what’s new  in HP Service Health Reporter 9.30.


Guest post by Vineetha Vasudevan, R&D – Software Engineer, HP SHR

Operations Analytics, built on the power of HP HAVEn n-apps

Discover 2013 banner.pngI am here in Barcelona and this morning I was introduced to HAVEn 2.0. This is an industry-leading Big Data platform.


Keep reading to find out why we built our operations analytics solution on it.


Guest Post by Yair Horovitz , Chief Functional Architect - Big Data Analytics 

Top 5 ways operations analytics harnesses Big Data--What customers are saying at HP Discover

Big Data.pngOne of the best parts of being here at HP Discover in Barcelona is the chance to meet directly with the customers who use our products. Here the top five ways that I’ve heard Operations Analytics helps IT organizations get more out of Big Data.


Guest Post by Peretz Regev, R&D Director for Big Data Analytics

Needles in IT Haystacks or How to take up to 80% cost out of IT Operations

The costs associated with shadow IT are hiding around the corner—are you on the lookout?  As an IT professional, you may not think that shadow IT has costs associated with it. The issue for your team is the maintenance of these products. If something goes wrong, your team is the first line of response that they call.


The problem is that you may not have full visibility into these elements or those of BYOD. Unfortunately they do impact your environment. Keep reading to find out how to can gain clearer vision into all of these elements and learn how to manage them better.

How to give your applications the VIP treatment — Highlights from HP Discover APM session

Haim_discover.pngOn the first day of  HP Discover Barcelona, I lead the Application Performance Management (APM) Special Interest Group session and shared with our customers how they can give their applications the “VIP” treatment.


Keep reading to find out what "VIP" means for your applications.

IT Operations Analytics at HP Discover – Day 1

Discover Attendees.jpgWhew, day one of HP Discover Barcelona was a whirlwind. It was an exciting day and we demonstrated our new IT Operations Analytics product.


Keep reading to find out what we released and what people had to say about it.


Guest Post by Yair Horovitz , Chief Functional Architect - Big Data Analytics 

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About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron is a subject matter expert for BSM\APM, Currently in the Demo Solutions Group. Ron have over thirteen years of technology experience, and a proven track record in providing exceptional customer service. He began his career in R&D as a software engineer, and team manager.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
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