Business Service Management (BAC/BSM/APM/NNM)

More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Application Performance Management

HP Application Performance Management solutions provide end-to-end application performance monitoring, so you can isolate problems real-time for all of your applications whether on-premise, cloud, or mobile. HP APM Solutions are also available with a flexible delivery model to best fit your needs. Choose from any combination of on-premise, SaaS, or hybrid, to suit your existing platform and business model.

Infrastructure Management

Modern businesses rely on complex IT infrastructures composed of servers, storage, networks, middleware, and other application components, to support their critical business services. HP Systems Management solutions enable you to get an in-depth look into your IT infrastructure, and proactively protect your business by consolidating fault and performance events, using a combination of agents and agentless monitoring.

Operations Bridge

The HP Operations Bridge suite of software provides the ability to sense, analyze, and adapt to manage IT services that support digital business. With advanced event correlation, log intelligence, predictive analytics, and automation, you can remediate issues across all your technologies to prioritize business targets.

Operations Intelligence

HP Operations Intelligence Solutions can help you analyze all the data you already have and gain actionable insights to improve operations. The products use big data and advanced analytics to convert data into actionable insights to improve IT operations.

Displaying articles for: December 2013

Just released-HP BSM 9.23! See how the improvements will help you

Our team has been working hard on the latest version of BSM 9.23. We focused on four main themes: Mobility, Simplification, Resilience and Content.


Keep reading to find out more about these improvements and what they mean for you.

3 customers, BSM and a big data dilemma

I recently had the chance to meet with three customers from different industries who are using Business Service Management to get the most out of their Big Data.


Keep reading to find out if you identify with any of their struggles and to see how Operations Analytics can help you.


Guest post by Noam Fraenkel, Chief Architect, Big Data Analytics

Jumpstart report customizations using report templates in HP Service Health Reporter

It is always good to have a handy set of report templates in a product like HP Service Health Reporter (SHR) where customizations are almost a necessity. The good news is that a set of SHR Report Templates is now available to the SHR Community to ease the process of custom report development.


Keep reading to find out how you can easily create custom reports on the IT Performance Management Data using report templates in HP Service Health Reporter.

HP Service Health Reporter: Performance Insight Migration Part 2 – Migrating Systems and Application Content

Among the active HP Performance Insight (PI) customer bases, the groups of customers using PI for Systems Infrastructure related performance reporting is the largest group. We had done an extensive analysis to ensure SHR 9.30 and its content can enable migration of this customer base from PI to SHR.


SHR provides a set of content for systems infrastructure performance management domain. Also SHR 9.30 provides a remote collector which can scale collection up to 20,000+ nodes for agent data collection. This also largely satisfies the scalability requirements of migration.

The backend database and HP Operations Analytics

late materialization.jpgHave you had a chance to see the capabilities of HP Operations Analytics?  It is a new capability of HP Business Service Management which delivers advance analytic intelligence for structured and unstructured data.


Today I am examining the backend database capabilities of the solution. Keep reading to find out how these capabilities will help you.


Guest post by Eli Revach, Database  expert, HP Software

4 ways to enhance your HP Operations Bridge content experience

blogimage.pngHP Operations Bridge was designed to bring clarity to the chaos and complexity. While HP provides out of the box content to feed data into the HP Operations Bridge, the strength of HP Operations Bridge lies within the community that supports it. Keep reading to find out how can you benefit from and contribute to from the HP Operations Bridge community to enrich your content experience.

Do I need OneView when I have OpenView?

Openview1.pngHP offers a new infrastructure management product: HP OneView. It is a fresh approach to infrastructure management.


Many users of HP’s former OpenView products are asking if OneView is a complementary solution - and they are. In this blog post, I will take a closer look at the relationship between OneView and the HP Software products formally known as OpenView.

The power of the 3 P’s of Operations Analytics

Discover 2013 banner.pngHP Barcelona is in the history books and it was an amazing experience. I had multiple conversations with partners and customers, and everyone wanted to know how HP Operations Analytics could help their IT departments.


Keep reading to find out how Prepare, Predict and Pinpoint capabilities can help you manage your operations data.


Guest blog by Yair Horovitz , Chief Functional Architect - Big Data Analytics 

How to take the headache out of QFabric network management

Many data center operators are adopting technologies like Juniper Networks QFabric in an effort to find new ways of networking within the data center. As a next-generation switching architecture, QFabric is intended to radically transform the economics and performance of networking in the data center—but it doesn’t work well with SNMP-only network management. Here is how HP makes it easy to discover the complete QFabric infrastructure and component associations.


Guest post by Tapan Shah, Customer Assist Engineer (NMC), HP Software

Leap-frog into virtualization and cloud monitoring with HP vPV



vpv-features-small.pngWe are releasing a new version of Virtualization Performance Viewer - this is version 1.20. With this release, the team did some amazing work and I am proud to show you what they have created.


Keep reading to find out how you can benefit from these advancements

New in APM—Monitor real mobile user experience with RUM for native iOS, Android and hybrid apps

Man with tablet 2.pngHow do you understand what the mobile user is experiencing? Synthetic monitoring helps, but in the end, every user is different. To get a complete picture of how applications are performing, you need Real User Monitoring (RUM) to gather data from the network and the client as users work. In this first of a series of posts on new capabilities in Application Performance Management, I look at RUM mobile monitoring for iOS, Android, and hybrid applications and a new RUM Mobile Health Report.

Operations Analytics customers say IT Operations and the business must be aligned to achieve success

We have spent our week here at HP Discover in Barcelona speaking with customers.  From what Operations Analytics customers said at the BSM Customer Advisory Board and the Special Interest Groups, IT and Business are not always communicating effectively.


Continue reading to find out how IT can learn to speak with business decision makers and convey their messaging to accomplish their mission.


Guest Post Yair Horovitz , Chief Functional Architect - Big Data Analytics 

Bridges on the Barcelona landscape making some famous brands really happy at HP Discover

Barcelona Bridge.pngIt’s always interesting to be in sunny places in the winter, and this week Barcelona has had lovely weather. There aren’t too many bridges in Barcelona, but one made a lot of people smile when they heard how the HP Operations Bridge is clearly taking cost our of IT and helping people keep businesses agile.


Continue reading to find out why so many people were smiling!

Monitoring of cloud based applications – a discussion from HP Discover

When businesses have expansion plans, they have to think about EVERYTHING that has to change to support the plans. This applies to change in the IT department as well.


Keep reading to find out how HP Business Service Management is helping  a large bank that is looking to expand into a global presence and use cloud technologies.


Guest Post by Yair Horovitz , Chief Functional Architect - Big Data Analytics 

Why everyone is talking about analytics at HP Discover

Big data block.pngAs I have been chatting with customers here in Barcelona at HP Discover, I’ve noticed that it seems like everyone is using the word “Analytics”. It’s clearly a massive trend in IT and across business in general. But what’s behind this trend?


Guest post by Peretz Regev, R&D Director for Big Data Analytics

7 Ways to Get the Most out of the New Service Health Reporter 9.30

SHR_RemoteCollector.jpgHP Service Health Reporter (SHR) is a cross-domain reporting solution in BSM that enables IT service reporting of dynamic IT environments. In its latest release, SHR has extended platform support to Red Hat Enterprise Linux, as well as provided a host of new features. Here is a look at what’s new  in HP Service Health Reporter 9.30.


Guest post by Vineetha Vasudevan, R&D – Software Engineer, HP SHR

Operations Analytics, built on the power of HP HAVEn n-apps

Discover 2013 banner.pngI am here in Barcelona and this morning I was introduced to HAVEn 2.0. This is an industry-leading Big Data platform.


Keep reading to find out why we built our operations analytics solution on it.


Guest Post by Yair Horovitz , Chief Functional Architect - Big Data Analytics 

Top 5 ways operations analytics harnesses Big Data--What customers are saying at HP Discover

Big Data.pngOne of the best parts of being here at HP Discover in Barcelona is the chance to meet directly with the customers who use our products. Here the top five ways that I’ve heard Operations Analytics helps IT organizations get more out of Big Data.


Guest Post by Peretz Regev, R&D Director for Big Data Analytics

Needles in IT Haystacks or How to take up to 80% cost out of IT Operations

The costs associated with shadow IT are hiding around the corner—are you on the lookout?  As an IT professional, you may not think that shadow IT has costs associated with it. The issue for your team is the maintenance of these products. If something goes wrong, your team is the first line of response that they call.


The problem is that you may not have full visibility into these elements or those of BYOD. Unfortunately they do impact your environment. Keep reading to find out how to can gain clearer vision into all of these elements and learn how to manage them better.

How to give your applications the VIP treatment — Highlights from HP Discover APM session

Haim_discover.pngOn the first day of  HP Discover Barcelona, I lead the Application Performance Management (APM) Special Interest Group session and shared with our customers how they can give their applications the “VIP” treatment.


Keep reading to find out what "VIP" means for your applications.

IT Operations Analytics at HP Discover – Day 1

Discover Attendees.jpgWhew, day one of HP Discover Barcelona was a whirlwind. It was an exciting day and we demonstrated our new IT Operations Analytics product.


Keep reading to find out what we released and what people had to say about it.


Guest Post by Yair Horovitz , Chief Functional Architect - Big Data Analytics 

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About the Author(s)
  • Technical Consultant in the BSM Customer Assist Team.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • Eric Odell has over 15 years’ experience in enterprise technology as the head of product marketing for numerous B2B startups. His background includes mobile, email security & archiving, application lifecycle management, the cloud, and software development tools. His key expertise and research focuses on mobility and the user experience.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jon started his journey in Application Performance more than 10 years ago with Optimal Networks and their AppVantage product line and synthetic monitoring. Optimal was later purchased by Compuware. After spending a long stint in the security industry with Symantec, Jon is back in the Application Performance market with HP.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • Software technical product manager for HP Strategic Analytics--Executive Scorecard (XS) and Financial Planning & Analysis (FPA). Generate technologically sophisticated IT Performance Analytics use cases in collaboration with fellow HP product managers and design partners. Liaison for XS & FPA product managers, customers, and development team. Draw upon experience and industry pulse to influence the definition of product strategy and roadmap. Primary implementer of POCs for key elements of the company's offering including executive scorecard, financial planning and analysis, and process analytics..
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Petri is Sr. Product Marketing Manager for HP Application Performance Management solution. His experience includes 18 years in sales, marketing, and business development in the field of IT management software.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • Customer Assist Team Member
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
  • Venkatesh is a CCNA/CCNP certified professional with 14+ years of experience as a n/w operator, administrator, designer , QA engineer and currently in the role of technical consultant assisting medium to large enterprises & Service providers in adopting NMC suite of products.He is also responsible for getting the feedback/comments from customers back to R&D influencing the release of appealing products. Venkatesh has a B.E degree in Electronics & Communication from University of Mysore and C-PGDBA from Symbiosis Pune, India.
  • HP Software BSM
  • I'm an Architect with HP Software BSM, with 15 years of experience in Storage Resource Management solutions at HP.
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