Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Displaying articles for: December 2013

Just released-HP BSM 9.23! See how the improvements will help you

Our team has been working hard on the latest version of BSM 9.23. We focused on four main themes: Mobility, Simplification, Resilience and Content.


Keep reading to find out more about these improvements and what they mean for you.

3 customers, BSM and a big data dilemma

I recently had the chance to meet with three customers from different industries who are using Business Service Management to get the most out of their Big Data.


Keep reading to find out if you identify with any of their struggles and to see how Operations Analytics can help you.


Guest post by Noam Fraenkel, Chief Architect, Big Data Analytics

Jumpstart report customizations using report templates in HP Service Health Reporter

It is always good to have a handy set of report templates in a product like HP Service Health Reporter (SHR) where customizations are almost a necessity. The good news is that a set of SHR Report Templates is now available to the SHR Community to ease the process of custom report development.


Keep reading to find out how you can easily create custom reports on the IT Performance Management Data using report templates in HP Service Health Reporter.

The backend database and HP Operations Analytics

late materialization.jpgHave you had a chance to see the capabilities of HP Operations Analytics?  It is a new capability of HP Business Service Management which delivers advance analytic intelligence for structured and unstructured data.


Today I am examining the backend database capabilities of the solution. Keep reading to find out how these capabilities will help you.


Guest post by Eli Revach, Database  expert, HP Software

4 ways to enhance your HP Operations Bridge content experience

blogimage.pngHP Operations Bridge was designed to bring clarity to the chaos and complexity. While HP provides out of the box content to feed data into the HP Operations Bridge, the strength of HP Operations Bridge lies within the community that supports it. Keep reading to find out how can you benefit from and contribute to from the HP Operations Bridge community to enrich your content experience.

Do I need OneView when I have OpenView?

Openview1.pngHP offers a new infrastructure management product: HP OneView. It is a fresh approach to infrastructure management.


Many users of HP’s former OpenView products are asking if OneView is a complementary solution - and they are. In this blog post, I will take a closer look at the relationship between OneView and the HP Software products formally known as OpenView.

The power of the 3 P’s of Operations Analytics

Discover 2013 banner.pngHP Barcelona is in the history books and it was an amazing experience. I had multiple conversations with partners and customers, and everyone wanted to know how HP Operations Analytics could help their IT departments.


Keep reading to find out how Prepare, Predict and Pinpoint capabilities can help you manage your operations data.


Guest blog by Yair Horovitz , Chief Functional Architect - Big Data Analytics 

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About the Author(s)
  • Technical Consultant in the BSM Customer Assist Team, with focus on SHR.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Over 11 years of experience in design and development of NMS/EMS products and presently with the Device content support covering broad based features of multitude device vendors in NNMi.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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