Business Service Management (BAC/BSM/APM/NNM)

More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Application Performance Management

HP Application Performance Management solutions provide end-to-end application performance monitoring, so you can isolate problems real-time for all of your applications whether on-premise, cloud, or mobile. HP APM Solutions are also available with a flexible delivery model to best fit your needs. Choose from any combination of on-premise, SaaS, or hybrid, to suit your existing platform and business model.

Infrastructure Management

Modern businesses rely on complex IT infrastructures composed of servers, storage, networks, middleware, and other application components, to support their critical business services. HP Systems Management solutions enable you to get an in-depth look into your IT infrastructure, and proactively protect your business by consolidating fault and performance events, using a combination of agents and agentless monitoring.

Operations Bridge

The HP Operations Bridge suite of software provides the ability to sense, analyze, and adapt to manage IT services that support digital business. With advanced event correlation, log intelligence, predictive analytics, and automation, you can remediate issues across all your technologies to prioritize business targets.

Operations Intelligence

HP Operations Intelligence Solutions can help you analyze all the data you already have and gain actionable insights to improve operations. The products use big data and advanced analytics to convert data into actionable insights to improve IT operations.

Displaying articles for: November 2013

A BIG brother for your BIG data environment

Big Data is the flavor of the day and the near future as most of the enterprises are either adopting or are planning to get benefited by this new technology. With the increasing adoption of Big Data do we need somebody like a “Big Brother” to watch over? If yes, how can HP help? This article seeks to provide answers to these questions.

7 new must-read guides to BSM best practices

Document_digital_RGB_blue_NT.pngLooking for guidelines and recommendations for using BSM in your organization? Here are seven recent additions to our best practices document library.

Providing just enough meat for (service) models!!!

Service models for operations and business service management are tricky to design. They need to have right amount of skinny-is-in.pngdetail as well as allow drill-down and drill-up capabilities to get to the so-called 'root-cause' and impacted set. And to top that pre-requisite, the service models must not be too big that they become unmanageable and cause the management software system to perform poorly.


There are several reasons why a service model bloats up in size and depth, and one primary reason is the presence of unused/irrelevant configuration items (CIs). Basically bad models where the technical dogma overpowers the service relation and motive can lead to large in-depth representations of computer systems. This scenario can prove to be a headache for the operations bridge team in resolving the problem.


This article seeks to explain the principles behind modeling computer systems, and things to avoid. In a sense, this gives best practices for computer system modeling aimed towards business service management.

SHR Content on Big Data – Part 2: Vertica

This blog post is the second one in the two part series which covers the HP SHR (HP Service Health Reporter) Content Packs reporting on Big Data; i.e. Hadoop & Vertica. I wrote about the HP SHR Content Pack for Hadoop in the previous blog post (SHR Content on Big Data – Par1: Hadoop); this blog post is on HP SHR Content Pack for Vertica.


The Vertica analytics platform enables the user to perform advanced analytics on his ever growing data volume and data types. The increasing reliance of users on the Vertica analytics platforms brings forth the need to have a good monitoring and reporting solution for the Vertica platform.

The case for integrating cloud monitoring into IT Management

Wolke.pngDo enterprise IT Management teams need to change their approach to monitoring in order to accommodate workloads in the cloud? Here are four good reasons why you should integrate the management and monitoring of your public cloud applications into your enterprise IT Management solution.

SHR Content on Big Data – Part 1: Hadoop

Yes you heard it right! Now HP Software product suite provides out of the box reporting on the health of your Hadoop infrastructure as well. HP is playing big in the Big Data arena by offering you a wide array of Hadoop Solutions.  The addition of HP Service Health Reporter Content Pack for Hadoop (HP SHR Content Pack for Hadoop) to the already available “HP OMi Management Pack for Hadoop” now provides an end to end monitoring and reporting solution for Hadoop.


With this new “HP SHR Content Pack for Hadoop” you have at your disposal a powerful reporting solution for your generally largely distributed Hadoop environment. This solution answers most of the pertinent questions on Hadoop Administration like:


  • How is my Job Tracker performing?
  • How many jobs have completed in the last ‘X’ amount of time?
  • How many jobs were submitted and how many succeeded in a time range?
  • How has my Name Node been performing?\
  • How many files or blocks were created in a time range?
  • Which Node is using how much – Memory, CPU, Swap space?

4 key things you should do with IT Ops Analytics to reduce your IT costs

There are IT Industry blog articles talking about IT Operations Analytics (ITOA) that promise a lot or warn about the solution being a new problem to deal with. While some pundits offer ITOA as a panacea for all ills, some suggest to be careful about introducing yet another disruptive change in the organization.


ITOA.pngThis article talks of 4 key things you should do with IT Operations Analytics to ensure that you are deriving the basic minimum value out of it, to support the objective of all CIOs and CEOs - reduce IT costs while keeping IT operations up and running, ensuring max coverage of all IT domains and elements.

Showing results for 
Search instead for 
Do you mean 
About the Author(s)
  • Technical Consultant in the BSM Customer Assist Team.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Petri is Sr. Product Marketing Manager for HP Application Performance Management solution. His experience includes 18 years in sales, marketing, and business development in the field of IT management software.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
Follow Us

HP Blog

HP Software Solutions Blog

The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.