Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Displaying articles for: January 2014

Case Study: Using HP Diagnostics to analyze complex Spring/REST call interactions

While working on a large Spring/REST project involving numerous WARs deployed across several JVMs and developed by different teams, I encountered frustrating HTTP 500 timeout errors. Here’s how I used HP Diagnostics tool to easily investigate the issues.


Guest post by Ramy Asselin, HP R&D Java Software Engineer

Using Operations Analytics to solve IT problems

A year ago I spoke with a customer about an application that was having response time issues. The IT staff could not figure out what was causing the issues with this application –even after spending hours investigating the issue.


Keep reading to find out what the issue was and how the team resolved it.  You can also learn how the issue could have been resolved weeks earlier if Operations Analytics had been installed.

Are cloud services affecting application performance? 7 questions to ask about monitoring and SLAs

 In the cloud era, application performance often relies on one or more external services that are not in your direct control. It is critical that you are able to proactively report and alert about end-user experiences. Here is how you can measure how well cloud services are living up to their SLAs.

“Build Your Own” integration for the HP Operations Bridge

DIYWith the popularity of Do-It-Yourself projects, you now have the opportunity to even personalize your HP Operations Bridge integration.


Keep reading to find out how you construct a custom integration that will meet your unique needs. 

Achieve your possibilities with Business Service Management

UAL video.pngWe have officially entered a new year and this is the perfect time to examine every aspect of your data center. It is also an excellent time to evaluate how your organization is monitoring transactions that occur using your mobile application.


Keep reading to find out what I recommend examining and changing in 2014 as well as steps you can take to do the same within your organization.

Why you should go for HP StoreVirtual VSA and VMware Horizon View for VDI?

VMWare Horizon View.jpgAre you perplexed with complex VDI Reference Architectures? Want to know how VDI can be implemented without any SAN/NAS at all? Are you looking for a very simplified solution guide on VDI?


Today is your lucky day! Keep reading to take a closer look at HP StoreVirtual VSA and its relationship with VMware’s Horizon View for VDI.

Monitor the job queue, ascertain system bottlenecks - best practice #1

long-queues-at-rex-cinema-1976.jpgThere was once a time when system monitoring implied only looking at resource utilization rates and sending out alerts when the high utilization mark was reached. But is having a high utilization rate really bad?


Let’s use an analogy of the cinema –to explain the situation.  Consider the utilization of the cinema hall as the number of seats occupied in the hall. As the movie hall owner, I would love to see the hall full. With that in mind, is 100 percent utilization really bad then?


If someone were telling me "All my systems are showing more than 90 percent CPU utilization, WE NEED TO FIX THIS!" I would say, hold your horses. Let's look at the job queues. Read on to find out why it is important to evaluate job queues instead of simply utilization rates.

What’s new with Infrastructure Management at HP?

Did you miss the news about our latest announcements when it comes to infrastructure, virtualization and storage? Well, today is your lucky day.


I have all the details from the announcements here, so you can catch up and take advantage of the improvements. Keep reading to find out how these improvements can power you.

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About the Author(s)
  • Technical Consultant in the BSM Customer Assist Team, with focus on SHR.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Over 11 years of experience in design and development of NMS/EMS products and presently with the Device content support covering broad based features of multitude device vendors in NNMi.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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