Business Service Management (BAC/BSM/APM/NNM)


More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Application Performance Management

HP Application Performance Management solutions provide end-to-end application performance monitoring, so you can isolate problems real-time for all of your applications whether on-premise, cloud, or mobile. HP APM Solutions are also available with a flexible delivery model to best fit your needs. Choose from any combination of on-premise, SaaS, or hybrid, to suit your existing platform and business model.

Infrastructure Management

Modern businesses rely on complex IT infrastructures composed of servers, storage, networks, middleware, and other application components, to support their critical business services. HP Systems Management solutions enable you to get an in-depth look into your IT infrastructure, and proactively protect your business by consolidating fault and performance events, using a combination of agents and agentless monitoring.

Operations Bridge

The HP Operations Bridge suite of software provides the ability to sense, analyze, and adapt to manage IT services that support digital business. With advanced event correlation, log intelligence, predictive analytics, and automation, you can remediate issues across all your technologies to prioritize business targets.

Operations Intelligence

HP Operations Intelligence Solutions can help you analyze all the data you already have and gain actionable insights to improve operations. The products use big data and advanced analytics to convert data into actionable insights to improve IT operations.

Unified Enclosure View – Bringing physical, virtual and business aspects in a single view with vPV

VPV Unified Enclosure View.pngAs the amount of hardware within enterprises increases, it has become increasingly complex to manage the association/relationship between hardware and respective virtual infrastructure. The complexity also increases as you need to assess impact of hardware maintenance on crucial business applications.

 

This is why it is vital to get a unified view of physical and virtual infrastructure along with a business perspective. Keep reading to find out how the “Unified Enclosure View” of HP Virtualization Performance Viewer can help you.

 

Guest post by Poshak Maheshwari, Software Developer, HP Virtualization Performance Viewer R&D

Creating 5-Star Mobile Apps is as easy as 1-2-3

HP has made it easier than ever to create apps that earn a 5-star rating or to improve the rating of lower-rated apps. 

 

Keep reading to find out what steps you can take to easily improve your mobile app monitoring capability and improve your apps.

3 use cases for Role-based access control in HP Network Automation

NA infographic.jpg

Guest post by Niharika Sahu

 

 

Are you concerned about role-based access control (RBAC) in day-to-day network change, configuration, and compliance? Not to worry, here’s how HP Network Automation (HP NA) deals with RBAC…

 

Keep reading to learn about the details of this process.

Explore the new capabilities of HP Virtualization Performance Viewer 2.20

vPV host summary.pngWe recently released a new version of HP Virtualization Performance Viewer (vPV), capacity management and performance monitoring tool for virtualized and cloud environments.

 

In this blog, we will take a closer look at the advanced capabilities introduced with the latest version of vPV.

Wait, you made mobile app monitoring easier? Instrument your mobile app with no coding or tagging.

Eric and Darren - Video on how to instrument an Andriod device..pngAre you curious how your mobile app performs across the wide variety of devices and networks? Do you truly understand your end user experience?

 

Keep reading to find out how easy it is to understand this integral aspect of your application with HP AppPulse Mobile.

NNMi Ultimate and NA, better together - an MPLS case study

MPLS icon.jpgGuest post by Ullas V V

 

There is a saying that “two are stronger than one”. That is certainly true with network management.

 

Keep reading to find out how Network Node Manager i and Network Automation work together within the Multiprotocol Label Switching (MPLS) domain.

AnDevCon 2015: Come learn how to accurately measure the mobile app user experience!

android.pngHow do you know whether your mobile app performance is rocking the user experience or wrecking it?

 

Join HP Software at AnDevCon in Boston July 29-31 to learn how you can quantify the user experience and start measuring it completely and correctly.

Master the “Mobile Moment” – New e-book reveals 6 key metrics for mobile app monitoring

Master the mobile moment.PNGIs your app ready for its close-up? In just an instant, users will decide whether they like your app or they will delete it, and mobile app performance can define the user experience. A new e-book details how to measure and monitor apps effectively.

 

Read on to learn the core tenets that guide this successful approach.

 

How mobile app developers can improve error tracking in AppPulse Mobile

AppPulse Mobile Error Tracking.pngBoth research and common logic tells us that users stop using apps that consistently present errors. Here’s how the Summer Release of AppPulse Mobile can help mobile app developers identify exactly what user actions are causing errors so they can reproduce it in testing and find a fix.

How to get higher scale on NNM iSPI Performance for Traffic with limited resources

networking2.pngGuest post by Ramamoorthy Ramaswamy

 

The exponential growth in the volume of data passing through today’s networks results in an ever-increasing number of exported traffic flows.

 

Keep reading to find out how you can tackle these increased flows and get the insight you need.

See how AppPulse Mobile’s new HTTP Timeline pinpoints the cause of UI performance issues

App Pulse Mobile UI Performance Demo.PNGToday’s mobile apps can do amazing things — but it doesn’t mean squat if they don’t do them near instantly. Slow UI performance turns users off your mobile app—and they often don’t return.

 

Here’s how one of the new mobile app monitoring tools in the Summer Release of AppPulse Mobile will help you find the source of latency, whether it’s a network, server, client-side or coding issue.

How to manage overlapping address domains using Satellite Gateways in Network Automation

NA infographic.jpgGuest post by Puspita Nanda

 

Today’s enterprise networks are getting more complex day-by-day. This is due to the global reach of many big enterprises. For such enterprises, they have offices or branches spanned across multiple cities; managing these networks is a major challenge for the IT Operations. These enterprises need to optimize their limited resources—like IP addresses—and keep network security aspects in mind.

 

Keep reading to find out how to manage and monitor these operations efficiently.

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About the Author(s)
  • Technical Consultant in the BSM Customer Assist Team.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • Eric Odell has over 15 years’ experience in enterprise technology as the head of product marketing for numerous B2B startups. His background includes mobile, email security & archiving, application lifecycle management, the cloud, and software development tools. His key expertise and research focuses on mobility and the user experience.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jon started his journey in Application Performance more than 10 years ago with Optimal Networks and their AppVantage product line and synthetic monitoring. Optimal was later purchased by Compuware. After spending a long stint in the security industry with Symantec, Jon is back in the Application Performance market with HP.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Petri is Sr. Product Marketing Manager for HP Application Performance Management solution. His experience includes 18 years in sales, marketing, and business development in the field of IT management software.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
  • Venkatesh is a CCNA/CCNP certified professional with 14+ years of experience as a n/w operator, administrator, designer , QA engineer and currently in the role of technical consultant assisting medium to large enterprises in adopting NMC suite of products.He is also responsible for getting the feedback/comments from customers back to R&D influencing the release of appealing products. Venkatesh has a B.E degree in Electronics & Communication from University of Mysore and C-PGDBA from Symbiosis Pune, India.
  • I'm an Architect with HP Software BSM, with 15 years of experience in Storage Resource Management solutions at HP.
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