Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Best practices for achieving maximum scale from the NNM iSPI Performance for Traffic

NNM iSPI Performance for Traffic.jpgNNM iSPI Performance for Traffic is part of the NNMi Ultimate product that provides unified network fault and performance management.

This blog post describes the various factors that influence the performance of the product and the best practices for achieving maximum scale from the product.


Guest post by Lokesh Chenta, Software Developer for the HP NMC portfolio

Announcing the all new Storage Operations Manager

The storage management team is proud to announce the all new HP Storage Operations Manager (SOM), our new multi-vendor storage resource management solution, is now shipping.


The design criteria for SOM are:


  • optimize storage
  • be simple to use
  • be scalable
  • give users the advanced analytics they need
  • support physical and virtual environments

Read on to find out more about SOM and learn how you can register to win an HP Slate…

vPV Business Grouping 101—9 common questions

Business Grouping tree map.pngThere are some common questions that I often get surrounding the new business grouping capability of HP Virtualization Performance Viewer. I have summarized these questions and invite you to read how vPV can help your organization with capacity management and performance monitoring of the virtual environment.


Guest post by Ajeet Tiwari, Software Designer, HP SW R&D

Q and A from Single Pane of Glass for Event Management with HP OMi 10

Operations Bridge diagram.JPG


Organizations across the world are struggling to rationalize and make sense of the thousands of alerts they get daily from heterogeneous event sources and monitoring tools.



Read on to hear about the questions answered at the webinar “Single Pane of Glass for Event Management with HP OMi 10” from Configure Consulting Inc. on how to form a strategy to consolidate, normalize and rationalize event sources.

Public Cloud Service Health Check – Simplified with HP Operations Bridge

When you source services from a public cloud vendor, you can work easy knowing that you aren’t responsible for the maintenance of the data center and that you aren’t responsible for those capital costs.


But what happens when these services are down? How can you easily monitor the service availability? Keep reading to find out how HP Operations Manager i can help you.

Keys to deploying HP OMi 10 on Helion Public Cloud

Wolke-2.pngManaging and monitoring hybrid cloud application workloads is a hot topic for many enterprise IT organizations. This is often a journey with technical challenges, learnings and findings. Running the management software on the public cloud is a unique option by itself. And a lot can be learned by hearing from others about their journey.


In this blog post, I am going to describe and share my experience with deploying HP Operations Manager i 10.0 on HP Helion Public Cloud.

Helping developers reduce their application’s battery consumption 1 app at a time

Battery Usage AppPulse Mobile.PNGYou look at your lifeline—your mobile device—and you see the flashing red light in the corner. Your battery is about to die. You frantically look for a place to charge your phone and give it the life-saving power it requires.


If your phone’s battery dies too frequently, you might start looking to see what applications are draining the power so you can delete them.


As a business, you don’t want your application to be the one that gets deleted. Keep reading to find out how AppPulse Mobile can help you better manage the resource demands of your application.

Dock Your Docker with Operations Manager i

Virtualization has taken the world by storm, and we were thinking what could be the next level of abstraction and virtualization – the beautiful idea of Containers came along. Docker is certainly the leader of that camp.


Find out how Operations Manager i automatically discovers the Docker Container instances running on a Linux node and monitors key facets.

How to “Score-board” with HP Service Health Reporter

sysopsdash.jpgIn the last few months we have run into several instances of customers/practitioners inquiring about creating dashboards in HP Service Health Reporter (SHR). Without much fanfare, a few SHR practitioners in the past year have pursued dashboards and scorecards as an added preference for viewing performance information.


In a sense, dashboards and scorecards represent the culmination of business intelligence. A dashboard or scorecard interface makes it easy for a majority of users to quickly find, analyze, and explore the information they need to perform their jobs on a daily basis. They represent the "last mile" of wiring that connects users to the reporting and analytical infrastructure that organizations use.


Let’s look at some of the interesting possibilities in creating dashboards and scorecards in HP SHR … and on how they can integrate with MyBSM in a BSM/OMi10 deployment as well…

Analyze your app’s user flow to improve your user engagement

AppPulse Mobile happy app.PNGIn the busy and distracted world that we live in, it is difficult to keep the attention of your mobile application users. You want people to install your application, love it and write a glowing five-star review.


The key to increasing user engagement is to understand their complete experience with your application. Find out how AppPulse Mobile can help your team truly understand your user experience and if there are unknown errors that cause your users to drop the application.


Guest post by Haim (Hemi) Shuvali
Functional Architect

HP AppPulse Mobile

New Video: Service Health Analyzer Overview

BSM’s Service Health Analyzer (SHA) monitors application behavior to identify abnormal activity and identify anomalies. SHA provides you with possible causes of the anomaly or similar anomalies so you can investigate and resolve potential problems before they impact your business.


In this video, you’ll learn how SHA works and how you can use it to identify the root cause of a potential problem to resolve IT issues quickly and efficiently.

The new AppPulse Mobile—Improve your mobile app's user experience!

Battery Usage.PNGUsers report that waiting on an application is one of the most frustrating things about mobile today. If the application doesn’t open within a few seconds, they close the application—often to never open it again.


AppPulse Mobile to the rescue! Keep reading to find out how this mobile monitoring software can help keep your users engaged and happily using your application.


Guest post by Alon Inditzky, Senior Product Manager, APM

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About the Author(s)
  • Technical Consultant in the BSM Customer Assist Team, with focus on SHR.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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