Business Service Management (BAC/BSM/APM/NNM)

More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Application Performance Management

HP Application Performance Management solutions provide end-to-end application performance monitoring, so you can isolate problems real-time for all of your applications whether on-premise, cloud, or mobile. HP APM Solutions are also available with a flexible delivery model to best fit your needs. Choose from any combination of on-premise, SaaS, or hybrid, to suit your existing platform and business model.

Infrastructure Management

Modern businesses rely on complex IT infrastructures composed of servers, storage, networks, middleware, and other application components, to support their critical business services. HP Systems Management solutions enable you to get an in-depth look into your IT infrastructure, and proactively protect your business by consolidating fault and performance events, using a combination of agents and agentless monitoring.

Operations Bridge

The HP Operations Bridge suite of software provides the ability to sense, analyze, and adapt to manage IT services that support digital business. With advanced event correlation, log intelligence, predictive analytics, and automation, you can remediate issues across all your technologies to prioritize business targets.

Operations Intelligence

HP Operations Intelligence Solutions can help you analyze all the data you already have and gain actionable insights to improve operations. The products use big data and advanced analytics to convert data into actionable insights to improve IT operations.

Does your mobile app secretly sap battery power? Here’s how to know for sure — and why

Battery Usage view.pngUsers dislike battery-hogging mobile apps more than you may realize. But battery usage varies by OS, device and even app version, so mobile app monitoring tools need to provide a sophisticated segmentation to generate useful insights.

Here’s how AppPulse Mobile visualizes the data to make it simple to find the power hogs impacting user experience.

What’s Your Black Friday–How Application Performance & Security Monitoring helps Healthcare Apps

The Black Friday for Healthcare applications is any time that when practitioners need to access critical patient information to provide immediate patient care. It also occurs when patients or medical office administrators need to process critical forms and other inputs to expedite visit flow, claims, and payments.


And it all needs to be 100 percent secure.



HP AppPulse and Application Defender are a Software as a Service Duo designed to Optimize Application Performance and Security.


Keep reading to find out how HP AppPulse Performance Monitoring and Application Defender Application Security Monitoring can give your healthcare applications both performance and security assurance.

HP Storage Operations Manager - an installation walkthrough


Many thanks to Philip Sellers for allowing us to repost this article from  Philip was an early release customer who provided valuable feedback on Storage Operations Manager before it was released.


In this post he outlines every step of the installation process. Read on to see...


New video: Follow the user journey and gain insights into mobile app usage and abandonment

AppPulse Mobile Fundex screen shot.PNGMobile app developers must deeply understand usage and abandonment. Mobile app monitoring needs to include detailed look at how users progress through a mobile application’s screens.


A new demo video for HP AppPulse Mobile shows you how its User Flows feature visualizes actual user data to reveal insights about your mobile application user experience.

Operations Manager i: Unlock the value of stream-based event correlation

SBEC Correlation tool.PNGHave you ever wondered how Stream-based event correlation (SBEC) works? Do you want to learn how to use SBEC? Have you tried creating SBEC rules but they didn't work the way you expected?


Keep reading to get the secrets of SBEC, and learn how to unlock its potential.


Guest post by Carol Park, Operations Bridge R&D team

Application Performance Monitoring & Application Security Monitoring=Double Strength App Integrity

HP AppPulse and Application Defender are a Software as a Service Duo were designed to Optimize Application Performance and Security.


Application Defender stops attacks against applications by using runtime application self-protection.


HP AppPulse provides end-user experience monitoring for mobile, web and enterprise apps and end-to-end transaction monitoring to enable you to maintain peak application performance. 


Keep reading to find out how HP AppPulse Performance Monitoring and Application Defender Application Security Monitoring can give your applications a double dose of quality and integrity.

SHR Southbound: The BSM Connector integration saga …



Some time ago, we had a blog post on the new avenues made possible via SHR’s northbound interface.

Let’s now take a look at what’s up on the southern front …


HP Service Health Reporter (SHR) offers cross-domain reporting on enterprise IT performance data. It is powered by a model-driven architecture… which is leveraged by the third-party domain integration possibilities via BSM Connectors described in this blog article. These indeed are added testimony to the fact that a generic domain data model enables cross-domain, data-source-agnostic reporting in SHR.


Read on to discover how SHR enables consolidated reporting, being part of the larger Operations Bridge solution.

HP AppPulse Trace - Making Easy Application Performance Monitoring Even Easier!

Getting started with AppPulse.PNGSimplifying Application Performance Monitoring is an on-going goal for every organization. HP has made it much easier to implement end to end Application Performance Monitoring with AppPulse Trace.


Keep reading to find out how easy it is to implement our new AppPulse Trace application performance monitoring solution by viewing a short video that explains just how easy it is.

IT operations dashboards: HP OMi 10.01 new message browser features increases operator efficiency

Increasing efficiency is the constant struggle for most enterprises. Thankfully, HP Operations Bridge and Operations Manager i, work together to merge data from existing tools into a single pane of glass so they can easily see key business and IT services.


Keep reading to find out how the new message browser capabilities in Operations Manager i further increase operator efficiency.

Simplified SAP Monitoring using OMi Management Pack for SAP

The impact of downtime is very high when it involves business critical applications like SAP. Ensuring and sustaining optimal performance of the SAP environment becomes extremely challenging with a complex SAP architecture and high level of customizations.


Teaser_Image_1.pngThe HP OMI Management Pack for SAP enables you to monitor your IT environment. Keep reading to find out how the management pack can help you monitor your environment.

This article also contains a video demo that explains several use cases using the OMi Management Pack for SAP.


What’s Your Black Friday?–How Application Performance Management can optimize your app performance

Black Friday is the busiest retail shopping period of the year for shoppers and for retailers.  For e-Commerce firms, the time after Thanksgiving can be a make or break period for their firms.  Application failures or performance problems can spell disaster for revenues and profits and harm business reputations.


HP has made it easier than ever to load test and implement e-commerce application performance monitoring with an integrated set of application lifecycle software solutions.


Keep reading to find out what steps you can take to easily improve your e-commerce application monitoring capability and make sure that your Black Friday remains in the black.

Can you save your organization $500K with the storage management challenge?

SOM cartoon visualize.JPGDo you manage storage at your organization? Can you save your organization $500,000 or more?


Take the FREE HP Storage Management Challenge and see.


Submit an entry at get an HP I'm a storage management rock star t-shirt. You will also be entered into a drawing for an HP Slate 8 G2 giveaway (one every other week).


Read on for details...

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About the Author(s)
  • Technical Consultant in the BSM Customer Assist Team.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • Eric Odell has over 15 years’ experience in enterprise technology as the head of product marketing for numerous B2B startups. His background includes mobile, email security & archiving, application lifecycle management, the cloud, and software development tools. His key expertise and research focuses on mobility and the user experience.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jon started his journey in Application Performance more than 10 years ago with Optimal Networks and their AppVantage product line and synthetic monitoring. Optimal was later purchased by Compuware. After spending a long stint in the security industry with Symantec, Jon is back in the Application Performance market with HP.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • Software technical product manager for HP Strategic Analytics--Executive Scorecard (XS) and Financial Planning & Analysis (FPA). Generate technologically sophisticated IT Performance Analytics use cases in collaboration with fellow HP product managers and design partners. Liaison for XS & FPA product managers, customers, and development team. Draw upon experience and industry pulse to influence the definition of product strategy and roadmap. Primary implementer of POCs for key elements of the company's offering including executive scorecard, financial planning and analysis, and process analytics..
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Petri is Sr. Product Marketing Manager for HP Application Performance Management solution. His experience includes 18 years in sales, marketing, and business development in the field of IT management software.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
  • Venkatesh is a CCNA/CCNP certified professional with 14+ years of experience as a n/w operator, administrator, designer , QA engineer and currently in the role of technical consultant assisting medium to large enterprises & Service providers in adopting NMC suite of products.He is also responsible for getting the feedback/comments from customers back to R&D influencing the release of appealing products. Venkatesh has a B.E degree in Electronics & Communication from University of Mysore and C-PGDBA from Symbiosis Pune, India.
  • I'm an Architect with HP Software BSM, with 15 years of experience in Storage Resource Management solutions at HP.
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