Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Step-by-step guide to troubleshooting HP Network Automation driver issues

When working with HP Network Automation there are some common situations that can require a support call. This blog post facilitates the identification and classification of a number of common error conditions. We run through some common situations to demonstrate whether an error is environmental (for example: device errors, network issues, and environmental settings), in the NA core product (across all device drivers), or related to a specific NA device driver.


Keep reading to get your guide to troubleshooting Network Automation and to find out what logs are important to provide to the support team.


Guest post by John Burchett, HP NA driver team

Introducing SDN Pack for HP Network Automation

Swamy.PNGSoftware Defined Networking (SDN) is a simplified approach to networking that separates the control plane (controller) from the data plane (switches). A recent survey showed that the lack of management tools is one of the top concerns holding back SDN deployments. But what if network engineers had an SDN tool set with configuration and compliance capabilities, an intuitive graphical user interface, and enough intelligence that operators do not need to know detailed device configuration steps and instructions?


Keep reading to meet the SDN Pack for HP Network Automation and see how it is an answer to these concerns.


Guest post by Swamy Mandavilli, Functional Architect in the Network Management Center R&D group


New Operations Analytics 2.2: Splunk, Alerts and OneView for data insights that simplify complex IT

Operations Analytics 2.2  1.pngOur new release of Operations Analytics helps you get even better at taking in data from all sources to proactively manage operational performance and reduce MTTR. Continue reading to learn about the latest advances.


Guest post by Sancha Norris, Sr. Product Marketing Manager, Operations Analytics

My recipe for monitoring success: How to create a layer cake of the right performance metrics

cherry 1.jpgWhen most user-facing services are comprised of many components, often from multiple sources, a fault in just one of them can cripple your service. A single flavor of monitoring can’t provide you with the comprehensive, nuanced picture your organization needs.


Here is how I create a layered monitoring approach to greatly reduce faults, incidents and downtime, and keep MTTR to the minimum.


Guest post by Eli Eyal, OSS Team Leader at Playtech

Hear Chris Powers of General Motors discuss network automation: security unplugged

NA compliance graphic only.JPGNetwork security and compliance are now big issues with all of the breaches occurring and newer regulations such as Sarbanes–Oxley. For compliance even if an organization doesn’t have outside regulations there are internal standards to meet.


Read more about what Chris Powers of GM and Wendy Wheeler of HP will say about how HP Network Automation (NA) helps control security and insure compliance in this free webinar.

Barcelona – 1 HP – 3. IT Operations game changing announcements at HP Discover

golden_ball_award__1_-620x330.jpgGOOOAAAALLL! I am here at HP Discover in Barcelona and the excitement and announcements remind me of the experience I had as a child and going to the football game.


Keep reading to find out what announcements we made and how we kicked the golden ball of operations management into the goal!

It’s time to get a handle on your Hadoop Environments

Minority Report.jpgWhen Tom Cruise’s movie “The Minority Report” came out, viewers were in awe of the fictional technology that the movie showed. In one scene, Cruise’s character is shown potential purchases based upon past ones when he walks into a store.


Fast forward 12 years, and that fictional technology is very close to real.


Keep reading to find out how Big Data powers this new capability and how you can get a unified view of it all.


Image courtesy – 20th Century Fox

The perfect pass -The evolution of Operations Manager to OMi

soccer game.pngKeeping the “ball” within resource and domain operations management tools doesn’t help use the information they gather to its best advantage.


People who have adopted HP Operations Bridge, with its single pane of glass to gain visibility of the “state” of IT”, know just how valuable it is to “pass the ball” into a central operations bridge through the integration of the data these management tools provide.


Keep reading to hear straight from these users to learn about the benefits they see from “passing the ball”.


Guest post by Harald Burose, Product Manager, HP Software

HP AppPulse Mobile announced Tuesday at HP Discover

Today at HP Discover in Barcelona, HP AppPulse Mobile was announce.AppPulse mobile logo.jpg


HP AppPulse Mobile is a tool that allows businesses to instrument, monitor, and analyze user experiences on mobile apps.


Read on to learn more about this announcement and AppPulse Mobile.

David Gilmour and the music of IT Operations

david Gilmore.PNGMusic lovers worldwide hum to the melodic tunes of David Gilmour, long time musician with Pink Floyd. As I was watching a recorded concert of David and friends, in an interview Robert Wyatt explained why in his view David is such a great musician. "David's such a terrific guitar player because he's got a sense of the whole piece of music.”


Keep reading to find out how Gilmour’s ability is similar to the “music” that IT operations creates.


Image courtesy of

Our connected world seen through the Spanish looking glass

100-plus integrations.pngThe world is increasingly connected and this has never been more evident to me than today as I walk the streets of Barcelona. As a result of this connectivity we all need to be flexible.


Keep reading to find out what I learned about flexibility in IT from Jackie Chan, some street performers in Barcelona and my bus on the way to the airport.

How HP IT Brings Big Data analytics to the business

Business meets science.pngWhen I think of Big Data I often think of my favorite television show, “Sherlock”. In the show, Sherlock Holmes, played by Benedict Cumberbatch, mentally pulls together seemingly unrelated bits of data about people and events to solve a crime.


Keep reading to find out how Sherlock uses the power of big data to solve crimes, and how you can use big data analytics to power your business.


Guest Post by Dan Wood, Worldwide Solution Marketing Lead, Big Data, for HP Software

Don’t miss this discussion on storage management!

DiscoverBarc2014_emailsignature_loc_Image_blue_RGB_326X116.jpgJoin me in a panel discussion on the challenges and solutions that are faced in large storage environments at HP Discover Dec 2-4. We will also be covering our current release, Storage Essentials 9.70. At the event, we will also announce a rollup patch build that includes support for new items.


Guest post by Kara McMillan, HP Storage Essentials Product Manager

Get the latest in Business Service Management—in just 3 days!!

81408-pic-2000y2000.jpgI know that showcase events like HP Discover can often feel overwhelming. Let me remove the confusion and act as your tour guide to the Business Service Management sessions that you won’t want to miss at this year’s event in Barcelona.


Keep reading to follow me through the event!

New Video: Global monitoring out of the box using HP BPM Anywhere

Would you like to get a better, global perspective of your applications’ performance? With HP Business Process Monitor Anywhere, you can use predefined, points of presence around the globe to monitor your applications.


Keep reading to find out how to use BPM Anywhere to help eliminate blind spots in your monitoring coverage.

Optimize your cloud and reclaim infrastructure capacity – today

DiscoverBarc2014_emailsignature_loc_Image_blue_RGB_326X116.jpgAs you move to cloud for agility, scalability and on-demand access to IT services, you face a serious challenge: How to optimize the capacity of your rapidly growing cloud. We are bringing together CSA and vPV, to do cloud optimization, which helps both the cloud administrator and the cloud consumer both deliver services and use those services in an optimized fashion.


Read on to learn how.

Identify and resolve problems before your users are impacted

Topology view.pngEvery business wants to identify and resolve problems before users are affected and revenue suffers. But how can you easily uncover and quickly resolve these problems?


Keep reading to find out how to use Service Health Analyzer and Operations Analytics to easily troubleshoot the IT incident before a headache becomes a real problem.


Guest post by Shahar Tal, Research and development team, APM and Analytics

The rise of machines: Conquering Big Data in IT

big data machines.PNGDespite all the automation and a variety of monitoring tools you have deployed, outages and performance problems do sometimes occur. When you attend HP Discover, you will learn how to transform your IT Operations from reactive “all hands on decks”-driven style to a more pre-emptive management style. And how dynamic behavioral learning of your IT environment dramatically speed up and automate your troubleshooting process.


Guest post by Alina Gicqueau, Product Line Manager for HP Analytics Center

How Big Data can give IT Operations a winning advantage

IT Operations Big Data.PNGLike many parts of the business, Operations Management has a big data problem. Here’s a sneak peek at how you can harness the power of big data to help Operations turn complexity, high expectations of users and compliance demands into a competitive advantage.


Guest post by Ajay Singh, SVP & General Manager, IT Operations Management

Redefine your mobile user experience with AppPulse Mobile

mobile teaser.pngWith more than two million mobile applications available today, they play a major role in our day-to-day lives – both at work and at play. But with so many apps available, what drives user preference for one app vs. another?


The answer is user experience. Before a user downloads an app, they examine the reviews from other users to make sure it will meet their needs. Good reviews mean additional downloads for your app. That is why it is so important to learn what a “good” end-user experience entails, and how you can reduce user abandonment.


Keep reading to find out how you can improve your mobile app experience.


Guest post by Alon Inditzky, Senior Product Manager, App Pluse Mobile

Become a business aware operation with Big Data analytics

analytics.jpgIf you are going to HP Discover, I encourage you to join me and Yair Horovitz as we cover the new world of “connected intelligence” using all of the data you collect with operations analytics and a state-of-the-art operations bridge.


Read on to see how big data can help improve your IT operations.


Guest post by Harald Burose, Product Manager, HP

HP Storage Essentials capacity planning for thin provisioning

thick provisioning vs thin provisioning.pngAs customers aim to control the cost of the growing storage capacity demands, they move away from physical environments into virtual storage environments. As the demand for productivity continues to increase, hardware and resource budgets decrease.


This forces many organizations to re-evaluate their data center designs in the midst of fast accelerating data growth trends. With business critical data protection challenging storage teams, many IT decision makers direct their attention toward maximizing storage Return on Investment.


Keep reading to find out how thin provisioning, in a shared-storage environment, provides a method for optimizing utilization of available storage.


Guest post by Inge De Maere

Functional Architect for Storage Essentials

Feel the whole pulse of your mobile apps

winning strategy for a 5-star app.pngThe mobile user experience is composed of multiple parts. Some occur on the phone—such as moving between screen—and some of them occur off the phone—a network delay or the back-end of a networked application.


Many tools only look at one part of this experience equation leaving you blind. As a result, you may not know where the real problem is.


Keep reading to learn how you can get a more complete view.


Guest post by Alon Inditzky, Senior Product Manager, App Pluse Mobile

AMBARI - Excavating Big Data to serve business targets

AMBARI location.pngDo you know what AMBARI means?

Maybe you're familiar with the ASSAM district in India, but do you know what strategic importance it had in ancient times?


Read on to discover my analogy between that importance and the growing importance of Big Data solutions with HADOOP, how AMBARI is related to HADOOP, and learn about the innovation the HP Software and Hortonworks are doing together.


The wave of Big Data is here, are you ready?

wave.jpgIs your organization prepared to handle the flood of Big Data information that is increasing every year?


Gain insight into HortonWorks and HP Software collaboration in an upcoming webinar


Image credit to Malene Thyssen,

Keys to a successful Operations Analytics – MyBSM Portal integration

Server is down.PNGWhen the server goes down, how do you quickly know why it happened? It is the responsibility of the logs and metrics to let you know the background information behind outages, the problem is that the information is often in desperate locations.


Keep reading to find out how you can have a single pane to see this vital information so you can act faster in the case of an outage.


Guest post by Nitin Harale, Customer Assist Team

Next-generation network management at Robert Bosch GmbH

Balaji Venkatraman.jpgAre you struggling with network management? Tobias Huck is sharing the experience that Robert Bosch GmbH had as they recently went through the deployment process.


Keep reading to find out how to attend the session to learn how Tobias and his colleagues collaborated with the HP Software team to drive key product capabilities for the Bosch enterprise network.


Guest post by Balaji Venkatraman, Director of Business Service Management, HP Software

A bridge too far? Don’t just watch your competitors cross to greener pastures, take action!

Catalunya.JPGBridges are vital to transportation, and with HP Operations Bridge they are vital to IT Operations. Come hear how customers are crossing the bridge from domain to service management with testimonials from others who have crossed the bridge before you. Now you can keep your historical solutions, but sit on top of them and actively multiply the ROI from them.


Keep reading to find out how you can gain this wisdom from those who have walked before you.

New Video: Using the Java Agent to help integrate RUM and Diagnostics

Are you interested in finding out about the experience your end users are having and the health of your application?  With HP Diagnostics and HP Real User Monitor, as users interact with your applications, performance and exception data is collected in near real time.


Keep reading to find out how this allows you to better monitor your application and how you can integrate this information with Diagnostics.

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About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Over 11 years of experience in design and development of NMS/EMS products and presently with the Device content support covering broad based features of multitude device vendors in NNMi.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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