Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Improve how you investigate and diagnose network problems

What is your first reaction when you encounter a network problem?  These are some of the most difficult problems to fix because there are so many “moving parts” within every network.

 

Keep reading to find out how HP Network Node Manager i can help make this job easier.

OMi Monitoring Automation: what’s new to make your monitoring easier?

operations management 6.pngMonitoring in today’s complex environment just got easier! With HP Operations Manager i with Monitoring Automation, you can configure the Operations Agent and SiteScope to OMi.

 

Keep reading to find out how to utilize this capability to simplify the life of your application administrators, monitoring developers and subject matter experts.

 

Guest post by Norbert Andres, Ops Bridge

 

DirecTV talks about their experience with Operations Bridge - webinar

Do you look for reviews on a product before you make a purchase? Do you ask friends and family for recommendations before making a big decision?

 

This is the same way it is with IT. Departments are always researching reviews from other organizations before they make a final decision. This is your opportunity to hear from DirectTV on their experience with HP Operations Management.  

Network Node Manager (NNMi) 10.00 - Making a perfect 10!

teaser.jpg

Two months ago we released HP Network Node Manager i 10.00 and the response to the software has been incredible. To help answer some of the most common questions, I have created a top 10 list of the new functionalities.

 

Keep reading to see the list and to learn how you can experience these advancements for yourself.

How inventory works in HP Network Automation software

In my previous post, I discussed how Network Node Manager i helps with network inventory. Today I take a closer look at its power counterpartNetwork Automation.

 

Keep reading to discover the keys of Network Automation and how they can work for you.

True story: How HP IT used Ops Analytics to solve a widespread network outage in minutes

global network manager.pngTroubleshooting network issues is resource-intensive, pulling highly paid specialists into a triage mode. Proactive monitoring is key to getting ahead of the problem, but only if all the data you collect from different sources can be combined to analyze trends and patterns.

 

In this special guest post, a functional architect in HP IT explains how they used HP Operations Analytics to correlate big data in a custom dashboard they built on the fly and identified the root cause.

 

Guest post by Gary Brandt, Functional Architect, HP Enterprise Services IT

Now there is 1 solution for monitoring your Multi-Tier WebLogic Applications

As a web application weblogic_diagram1.jpgowner have you struggled to isolate the root cause of your degrading application performance? This doesn’t have to be your continuing reality.   

 

If you are interested in learning how to better isolate the root cause of your degrading application performance, keep reading.

Detecting and trouble-shooting memory leaks with HP Diagnostics .NET Agent.

application performance 2.pngDo you know how you can easily detect memory leaks within your .NET application? What happens after you detect a leak, do you know how to troubleshoot it?

 

Keep reading to find out how HP Diagnostics makes this process easy.

 

Guest post by Sanjay Ramray Mehta, .NET Agent Lead for HP Diagnostics, HP Software

Is your company mobile ready? 5 reasons monitoring your mobile applications is vital

Have you tried to go back in time and replace your phone with an old feature phone? This is when you use a mobile device that provides simply voice calling and text messaging functionality. This means stepping back more than 5 years in time in user experience and capabilities.

I recently tried this experience for one week. I didn’t choose the experience on purpose, my Samsung Galaxy core screen was broken and I needed to leave the device at the laboratory for repair. During this period, my mobile network operator gave me an alternative device.

I must say that I felt totally disconnected without modern capabilities!!!

 

 old device.png

Play it again, vPV!

vPV movie

A picture says more than 1000 words and a video shows more than any product brief. This is why we have created several short and informative videos on a YouTube Playlist for Virtualization Performance Viewer (vPV). I have found myself using these videos a lot when describing the capabilities of vPV. In this post, I would like to share some of my favorite vPV videos with you.

The keys to how inventory works in HP Network Node Manager i software

You can’t manage your network if you don’ know all that it contains. Without a full discovery, you may miss some key features.

 

Keep reading to find out how you can uncover everything in your inventory so that you begin the automation process.

VMware tools and why it is important for monitoring and what-not

Today’s blog topic stems from something that I have been telling many of my customers. Because it is such a common question I thought I should I’d write a blog article about it. And who better to help my drive home my point than Sheldon Cooper from “The Big Bang Theory”.

 

If you are monitoring a VMware setup with more than 1 HP BSM software, HP recommends you install VMware tools on all your VMs. Here's why you need to install VMware tools for the what-not. Keep reading to find out why I think you need to take this approach.

HP IT: Getting to Root Cause Faster with Data Analytics - Webinar

Join Gary Brandt, HP Global IT Functional Architect, to learn how HP IT incorporates best operational practices to collect and analyze structured and unstructured data using big data analytics at enterprise scale in this free live webinar.

Video: The challenges and benefits of DevOps

Recently HP’s Ashish Kuthiala, Sr. Director of Marketing for DevOps was interviewed by Mike Hendrickson of O’Reilly Media at the Velocity conference in New York.

 

In the interview they discuss the challenges and benefits of DevOps for both large and small organizations.

 

Watch the video, if it doesn't play below go here (9 min)

 

HP Operations Analytics - Predictive Analytics – Because looks can be deceiving

There is the idiom, “More than meets the eye” and this especially true with operations reporting.

 

Keep reading to find out how your initial look at a dashboard can be deceiving and how you can get a deeper look at your dashboards.

Localized versions of network management software 10.00 now available

The network management software team has a big announcement!

 

We understand the importance of having localized versions of our software, so we expanded our offerings. Keep reading to find out what versions are available.

From OMi Events to CI Status

Events, ETIs, HIs, KPIs, CI Status, Status Propagation – do these terms sound overwhelming and confusing? I guess not. However, how these align together to finally reflect the impact of an event in the form of CI health status, could be a bit complicated to understand. Queries like “I closed the event but my related CI status still shows critical?”, “I want to see the HI values on parent CIs?”, “I defined a new KPI but it does not show up in service health” – indicate the lack of required understanding. 

 

In this blog, I make an effort to simplify this critical flow from “OMi events to CI status”.

Maccabi Healthcare Services keeps mobile apps healthy

Keeping mobile applications performing well in the new Bring Your Own Device (BYOD) world is tough for IT.  Customers and employees are bringing their own devices and IT cannot possibly test every combination of mobile OS, device type and network out there. 

 

We recently recorded a webinar to see how Maccabi Healthcare Services, a health maintenance organization with over two million members, drastically improved the user experience of their member facing mobile application by using HP’s Application Performance Management solution.

 

Keep reading to find out how you can hear their story and see how it applies to you.

New Video: Meet the Four Components of Operations Analytics Installation and Architecture

HP Operations Analytics is a big data analytics solutions that helps IT more easily analyze and understand large amounts of IT operational data collected from different sources.

 

Continue reading to find out how the four components of this software work together to help you.

Want to save up to 50 percent of your HP Operations Manager costs?

Everyone loves to save money, which is one reason why the “extreme couponing” shows are so popular.

 

What if I told you there was an easy way to save up to 50 percent on your HP Operations Management expenses—no coupon needed?

Keep reading to find out how you can save on these expenses.

NNMi Value Leader in the 2014 Enterprise Network Availability Monitoring Systems Radar Report

EMA_RadarReport_logo.pngThe network is the lifeline of the business. Network infrastructure passes data packets throughout the network. However, the view into network health and availability is only accomplished through network monitoring and management.

 

Keep reading to find out what analyst firm EMA said about HP Network Node Manager i.

Check off these 6 areas if you are preparing for cloud-ready networking

cloud.jpgAre your networking operations ready to move to the cloud? How do you know if your organization is prepared for cloud-ready networking?

 

Keep reading to find out what six areas you should examine before you consider cloud-based networking tools.

New HP Operations Bridge integrations by DoItWise—dynamize tracing of root cause issues

How many IT tools do you have within your infrastructure? Are they in siloed locations or Plug-in your point tools.jpgare they easily integrated? Are you able to consistently ensure these tools help you achieve your enterprise service level agreements?

 

HP Operations Bridge consolidated IT management data across domains to help operators identify the causes of IT incidents—and rectify them quickly. Keep reading to find out how real customers are using it and integrating it with other tools like Compuware Dynatrace to easily identify issues.

Vivit webinar: “What’s New in Network Management Center 10.0”

Vivit-logoJPG.JPGLearn what’s new with HP Software network products HP Network Node Manager i 10.0 (NNMi) and Network Automation 10.0 (NA) at this interactive webinar on 9 Sep.

What’s new in HP Network Management Software 10.00

The next big release of HP Network Management Software is available: version 10.0 of HP Network Node Manager i (NNMi) and HP Network Automation (NA).

 

Read on to see what's new...

What type of configuration items are you tracking?

BSM.PNGDo you ever wonder what type of configuration items you are tracking? Do you know how to properly define them?

 

These questions were recently asked at the Vivit webinar, HP BSM - Panel Discussion: Customers Talk about Their Journey and Success. Keep reading to find out how Eli Eyal of Playtech answered them. 

Improve performance with Microsoft Exchange 2013 monitoring with SiteScope 11.24

sitescope 11.24 1.PNGWith the new version of SiteScope 11.24, it is now possible to monitor the statistics of Microsoft Exchange Server 2010 and 2013.

 

Keep reading to find out how this new version of application monitoring software improves your performance over the existing Microsoft Exchange Monitor.

 

Guest post by Katerina Galustyan, Software Engineer. SiteScope CPE & Content Team R&D.

Predictive analytics for IT: Do you have a crystal ball?

crystal ball.jpgIf you had the power to predict potential downtime within your IT environment, you would take advantage of it, right?

 

Predictive analytics can act as a crystal ball for your IT. Keep reading to find out how it uses big data techniques to predict potential problems.

 

Guest post by Michael Procopio

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About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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