Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

The new AppPulse Mobile—Improve your mobile app's user experience!

Battery Usage.PNGUsers report that waiting on an application is one of the most frustrating things about mobile today. If the application doesn’t open within a few seconds, they close the application—often to never open it again.


AppPulse Mobile to the rescue! Keep reading to find out how this mobile monitoring software can help keep your users engaged and happily using your application.


Guest post by Alon Inditzky, Senior Product Manager, APM

Here’s your map! Discover OMi leads you through your Operations Management implementation

Discover OMi 1.pngDo you ever wonder if you are using software to its fullest potential?


Now you don’t have to wonder anymore! With Discover OMi, you now have a guide to your Operations Manager i implementation—to make sure you have optimized it within your environment.


Keep reading to find out how Discover OMi can guide you. 


Guest post by Ian Glover, Technical Marketing Manager

Show off your work: New App Owner Zone in BSM 9.25 puts important data in front of the right people

Do application owners know how much your monitoring minimizes downtime? An updated feature in BSM now ensures the right people see the right data about service health, business processes, and service level management. Read on to find out how three new flows work.

New Video - See how easy it is to get started with SiteScope and create a monitoring structure

Are you responsible for setting up a monitoring structure for a large IT environment? As you know, this can be a difficult and time-consuming process.


Continue reading and watch the video to find out how easy it is to get started using SiteScope, and create a monitoring solution to make your job easier.

DevOps gives Federal IT organizations the power to accelerate the transition to digital government

Government Summit 15.PNGEven though IT teams in the public sector understand the need to deliver quality software and services faster to their constituents, current organizational structures, processes and tools make it hard to do so.


DevOps, an approach emphasizing rapid, small, and iterative development and deployment of applications delivered by the Dev and Ops teams jointly, offers a new way forward for public sector IT.


Keep reading to find out how DevOps can help government agencies deliver quality software and keep pace.

Inside a new approach to analyzing machine log data

Operations Analysis IT Operations.jpgIt is no secret that machine data contains valuable insights that can help you improve operations. But machine data comes in large volumes, wide variability, and high velocity—how do you make sense of it all? A new white paper reveals how new approaches to machine learning automatically distills all this data to detect useful patterns and find root cause of performance issues in a matter of minutes.


Guest post by Sancha Norris

Sr. Product Marketing Manager

Operations Analytics

Your database needs may be diversified, but your monitoring needs shouldn’t be!

When you look at your database requirements, how many database technologies do you see? How do you know which solution is causing trouble if you can’t easily monitor them?


Keep reading to find out how you can easily monitor these different solutions with a single portal.

Best Practices in IT Architecture - webinar

BSM integration.JPGThe IT4IT Reference Architecture provides the missing link between industry standard best practices and technology solutions.


Come learn more about this holistic approach that spans the entire IT lifecycle, with an emphasis on IT Operations. Read on to learn more about this webinar.

Single Pane of Glass for Event Management with HP OMi 10 - webinar

OpsBridge Configure Consulting2.pngOrganizations across the world are struggling to rationalize and make sense of the thousands of alerts they get daily from heterogeneous event sources and monitoring tools.


Read on to hear more about a webinar from Configure Consulting, Inc. on how to form a strategy to consolidate, normalize and rationalize event sources.

Monitor MongoDB with HP Operations Bridge

mongo DB logo.pngWondered if you can monitor MongoDB with HP Operations Bridge? Yes you can!!

Continue to read on to know more….


Guest post by Sam Weaver, Product Manager at MongoDB

Innovation in monitoring: What’s new in business service management

Modern applications are game changers. Nearly every aspect of today’s application is changing – the front end, back end, and underlying dynamic infrastructure.


Join us for this webinar, Innovation in monitoring: What’s new in business service management on Wednesday 11-Mar-2015 at 10 am PT / 1 pm ET / 5 pm GMT.


You'll learn about the latest innovations and announcements for HP Software’s monitoring solutions. You’ll hear how these HP innovations address today’s market trends. You will also find out about:


  • the key updates released during the past year
  • new features
  • use cases
  • value—across application performance management, operations analytics, system management, network management, and storage management.


Please join us for this informative webinar.


Who: Joe Fox, Director of Product Marketing, HP Software

What: Innovation in monitoring: What’s new in business service management

When: Mar 11, 2015 10 am PT / 1 pm ET / 5 pm GMT

Where: Webinar Link




Joe Fox .jpg

Joe Fox 

Director of Product Marketing

HP Software











Meet the OMi Management Pack DevKit

Operations Manager logo.PNGI have great news for you today, creating Monitoring Content for HP Operations Manager i (Omi) just got easier.


We have recently released a development kit for Monitoring Automation that works together with OMi 10. Continue reading for a first introduction to this development kit.


Guest post by Norbert Andres, Ops Bridge, Software Architect

Showing results for 
Search instead for 
Do you mean 
About the Author(s)
  • Technical Consultant in the BSM Customer Assist Team, with focus on SHR.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Over 11 years of experience in design and development of NMS/EMS products and presently with the Device content support covering broad based features of multitude device vendors in NNMi.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
HP Blog

HP Software Solutions Blog


Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.