Business Service Management (BAC/BSM/APM/NNM)

More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Application Performance Management

HP Application Performance Management solutions provide end-to-end application performance monitoring, so you can isolate problems real-time for all of your applications whether on-premise, cloud, or mobile. HP APM Solutions are also available with a flexible delivery model to best fit your needs. Choose from any combination of on-premise, SaaS, or hybrid, to suit your existing platform and business model.

Infrastructure Management

Modern businesses rely on complex IT infrastructures composed of servers, storage, networks, middleware, and other application components, to support their critical business services. HP Systems Management solutions enable you to get an in-depth look into your IT infrastructure, and proactively protect your business by consolidating fault and performance events, using a combination of agents and agentless monitoring.

Operations Bridge

The HP Operations Bridge suite of software provides the ability to sense, analyze, and adapt to manage IT services that support digital business. With advanced event correlation, log intelligence, predictive analytics, and automation, you can remediate issues across all your technologies to prioritize business targets.

Operations Intelligence

HP Operations Intelligence Solutions can help you analyze all the data you already have and gain actionable insights to improve operations. The products use big data and advanced analytics to convert data into actionable insights to improve IT operations.

What’s your Black Friday? Why application performance monitoring is critical for financial services



Black Friday for Financial Services is all day, and every day. Global financial markets operate around the clock.


That means that the software applications that support them must always be available and performing at their highest levels.  


Keep reading to learn about HP AppPulse will help you keep your financial service applications running at top speed

Management Pack Hackathon: Registration is closing on Oct. 4! Don't miss the excitement!

Hackathon wordcloud.PNGThe registration for the Operations Bridge Management pack is closing on Oct 4. Have you registered? Don’t miss your opportunity to help develop management packs for this incident management software.


Keep reading to learn how to join us.


Guest post by Frank Nitsch, Software Designer

IT event analytics improves troubleshooting

Guest post by Alina Gicqueau and Nurit Peres


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Operations Analytics and Operations Bridge just got closer together. Operations Analytics can now process and analyze events from Operations Bridge or any other event management system.


Read on for details and a use cases…

7 challenges in storage resource management and their solutions

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Did you know that 25% of a typical IT budget is spent on storage (1)? Even worse news, 70% of that storage is used ineffectively (2).


Read on to hear about the Challenges in storage resource management and their solutions webinar to find solutions to this problem and others.

HP Diagnostics 9.26 – Now Featuring AppPulse Mobile User Experience Monitoring

          AppPulse Mobile Error View Integration to HP Diagnostics

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For Application Performance Monitoring, User Experience monitoring is everything.  That’s why HP has connected its industry leading mobile Application Performance Monitoring (mAPM) AppPulse Mobile, together with HP Diagnostics. 


The combination enables you to connect premium mobile user experience monitoring, highlighted by AppPulse Mobile’s FunDex user experience score together with HP Diagnostics. 


Keep reading to find out how HP Diagnostics together with AppPulse Mobile lets monitor and manage the performance issues that matter most to your users.

You’re crazy, you can’t do that with data! Synthetic Monitoring has gone too far this time

AppPulse Active.PNGIs there a secret to effective application performance monitoring? Yes I believe there is and I wrote this blog today to share my insights.

Keep reading to learn about several key advances in the new version of AppPulse Active that will help you get more intimate with the experience your customers have with your applications.

Operations Analytics and Service Manager troubleshooting faster together

Guest post by Naama Shwartzblat, Technical Marketing Manager


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A recent survey shows that 67 percent of companies suffer from service downtime due to unauthorized or incorrect changes to system configurations.

To help with this problem, the Operations Analytics team created the Content pack for Service Manager.


Read on to see how incident and change data help troubleshoot faster...

Hackathon Alert! Do you have what it takes to be an Operations Manager i superstar?

We are hosting an Operations Bridge community hackathon around the Management Pack development and we want you to join! We are looking to truly engage the community in this effort.  


Keep reading to find out more about this global event and how you can contribute.

How Gulliver Group uses a Mobile APM to create a better user experience

HULYO.pngWhen you are shopping for last-minute travel deals, time is of the essence. A slow mobile app with a poor user experience just won’t cut it.


Keep reading to find out how Israeli travel technology company Gulliver Group keeps their users satisfied using mobile app monitoring to measure UI Performance, crashes and resource usage.

Out of Africa – Cape2Cape, will they make it?

Out of Africa.pngWhen a set of keen drivers set off to go from Cape of Good Hope to Cape North in Norway, it is only natural to want to follow their progress.  Now the drivers in this race have left the African continent, but is their quest to make the journey in nine days still possible? Keep reading and we will give you a peep at what’s inside. Learn about the Cape2Cape quest and intercontinental tour and how a new exciting new dashboard tools puts you in the car with them, and might just help your business too.

Using DevOps with your APM tools – LoadRunner and AppPulse Active help break down silos

61213989.jpgWe know there are DevOps Unicorns that are doing amazing things with product innovation using DevOps methodologies. But there are countless more companies out there that are just now looking at DevOps and trying to understand how they can start on such a huge endeavor as implementing DevOps in their existing IT environment.


Keep reading to find out how LoadRunner and AppPulse Active can help.

What’s Your Black Friday?–How App Performance Monitoring keeps the Travel Industry in the Black

Black Friday for the travel industry is any annual holiday or vacation period—when passenger levels skyrocket! That’s the critical period when travel industry information apps must remain responsive. It can make the difference between happy travelers and cranky travelers.


Keep reading to find out how HP AppPulse Performance Monitoring software provides the critical performance information you need to keep your travel information infrastructure at peak performance during these peak travel times


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About the Author(s)
  • Technical Consultant in the BSM Customer Assist Team.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • Eric Odell has over 15 years’ experience in enterprise technology as the head of product marketing for numerous B2B startups. His background includes mobile, email security & archiving, application lifecycle management, the cloud, and software development tools. His key expertise and research focuses on mobility and the user experience.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jon started his journey in Application Performance more than 10 years ago with Optimal Networks and their AppVantage product line and synthetic monitoring. Optimal was later purchased by Compuware. After spending a long stint in the security industry with Symantec, Jon is back in the Application Performance market with HP.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • Software technical product manager for HP Strategic Analytics--Executive Scorecard (XS) and Financial Planning & Analysis (FPA). Generate technologically sophisticated IT Performance Analytics use cases in collaboration with fellow HP product managers and design partners. Liaison for XS & FPA product managers, customers, and development team. Draw upon experience and industry pulse to influence the definition of product strategy and roadmap. Primary implementer of POCs for key elements of the company's offering including executive scorecard, financial planning and analysis, and process analytics..
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Petri is Sr. Product Marketing Manager for HP Application Performance Management solution. His experience includes 18 years in sales, marketing, and business development in the field of IT management software.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • I have been with HP Software for 14 years. Most of my IT experience is in Data Center Management products. I have worked on HP's Storage Resource Management products as an R&D Engineer; such as HP OpenView Storage Area Manager, Storage Essentials and Storage Operations Manager. Interest Area includes HP BSM portfolio products, HP Storage Systems, etc. I hold a Bachelor of Engineering in Electronics & Telecom from NIT (aka REC) Silchar Assam, a Master of Science in Management Science from University at Buffalo and a MBA from Amrita School of Business, Bangalore.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
  • Venkatesh is a CCNA/CCNP certified professional with 14+ years of experience as a n/w operator, administrator, designer , QA engineer and currently in the role of technical consultant assisting medium to large enterprises & Service providers in adopting NMC suite of products.He is also responsible for getting the feedback/comments from customers back to R&D influencing the release of appealing products. Venkatesh has a B.E degree in Electronics & Communication from University of Mysore and C-PGDBA from Symbiosis Pune, India.
  • HP Software BSM
  • I'm an Architect with HP Software BSM, with 15 years of experience in Storage Resource Management solutions at HP.
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