Business Service Management (BAC/BSM/APM/NNM)

More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Application Performance Management

HP Application Performance Management solutions provide end-to-end application performance monitoring, so you can isolate problems real-time for all of your applications whether on-premise, cloud, or mobile. HP APM Solutions are also available with a flexible delivery model to best fit your needs. Choose from any combination of on-premise, SaaS, or hybrid, to suit your existing platform and business model.

Infrastructure Management

Modern businesses rely on complex IT infrastructures composed of servers, storage, networks, middleware, and other application components, to support their critical business services. HP Systems Management solutions enable you to get an in-depth look into your IT infrastructure, and proactively protect your business by consolidating fault and performance events, using a combination of agents and agentless monitoring.

Operations Bridge

The HP Operations Bridge suite of software provides the ability to sense, analyze, and adapt to manage IT services that support digital business. With advanced event correlation, log intelligence, predictive analytics, and automation, you can remediate issues across all your technologies to prioritize business targets.

Operations Intelligence

HP Operations Intelligence Solutions can help you analyze all the data you already have and gain actionable insights to improve operations. The products use big data and advanced analytics to convert data into actionable insights to improve IT operations.

SHR Northbound: Opening up new vistas enabling third-party BI integrations !


HP Service Health Reporter (SHR) is a reporting solution that offers an enterprise BI reporting platform Business Objects Enterprise that enables ad-hoc reporting on the enterprise IT performance data.






Read on to discover how SHR enables reporting integrations with 3rd party BI tools of your choice.

5 ways new AppPulse Mobile offers developers enhanced isolation with mobile app monitoring

apm1.jpgSummer is here — and so is the new release of AppPulse Mobile! Read on to learn how it’s focused on giving mobile app developers complete visibility into the user experience, with enhanced isolation features for mobile app monitoring that pinpoint issues, saving them time and helping to prioritize fixes.


Guest post by Eric Odell, Senior Product Marketing Manager, HP Application Performance Management

Reclaim and redeploy unused storage to save IT budget

Guest post by Sushobhan Das, Customer Assist Team, HP Software


The new mantra for data center operators is “Make sure it is efficient”! Unlike the compute and network resources in a data center, storage resource follows a ‘consume and hold’ utilization pattern. As the storage becomes a resource that is consumed in a centralized and virtualized manner, every level of storage configuration creates potential for storage to become lost.


Keep reading to find out how you can increase efficiency without losing storage potential...  

Take the noise out of your data center and find the kernel of truth

Guest post by Mike Zuber, VP of Go-to Market Sales, HP Software


Big Data.jpg

If you have a systems management, IT event management and a log management solution you need an integration layer or application built on a Big Data platform that can consume all the data, interpret it for causality, and most importantly, learn your environment.


Read on for more details...


Introducing the new HP Operations Manager 9.21—experience the improvements yourself!

Let me introduce you to the new-kid-on-the-block for infrastructure monitoring, the latest patch from the HP Operations Manager (HP OM) for Unix/Linux. This patch has a few interesting features that I want to highlight in this post.


Keep reading to meet this latest version.

User experience is everything—mobile app monitoring to earn that 5-star rating

user experience is everything.PNGMobile devices have completely penetrated every aspect of daily life. Asked which media they would miss most, British teenagers recently picked mobile devices over TV sets, PCs and games consoles.

According to a recent article in The Economist, the average American is buried in their mobile device for over two hours every day.


This means that mobile applications are the key to reaching the users you are most looking for. But you will only reach them if your application offers a satisfactory user experience. Keep reading to find out how to meet their demands.


Guest post by Eric Odell, Senior Product Marketing Manager, AppPulse Mobile

A closer look at effective and efficient report management in Network Automation

Guest post by Ashish Jain


Infographic Network Automation.JPGReport Management in NA is a distinguished feature which enables users to have control on their network/communication systems. It also helps users make critical business decisions because now they know the status of their system.


Read on to understand how these reports can you...


What's New in Business Service Management (BSM) webinar

Guest post by Joe Fox, Director Product Marketing, Business Service Management


BSM.PNGWe make a lot of product announcements twice a year at HP Discover, our big customer show. This time was no different and in the BSM (Business Service Management) team we made our fair share of ITOM (IT Operations Management) announcements.



Read on to hear what we announce and about the webinar to get even more details...

5 Network Automation workflow use cases in an enterprise

Guest post by Asadullah Mohammad, Software Test Engineer, HP Software


NA review approve execute.JPG
In an organization, where you have network engineers managing the devices and performing multiple operations on them, the changes are typically approved by their network administrators and the affected people should be notified.


That is a lot of manual effort, unless...

Get to a working OMi in 35 minutes or less

 2015-03-06_11-45-32.pngIf you are running VMware vCenter, setting up the new HP Operations Manager i (Omi) 10.0 virtual appliance is a breeze. I was able to get through to a working OMi in about a half-hour - the shortest time ever for me.


The OMi virtual appliance relieves the implementer of several headaches. It is a fully-packaged ready-to-run VM, and the OS is hardened too - keeping just the basic services running, and firewall enabled.


In this article, I give you tips and tricks to get to a working OMi 10 setup, with inputs from my colleague in HP Software Pre-Sales Mahmoud Abd El Ghafar (Mahmoud).

How to use Roles, Groups and Users to efficiently manage access to OMi

Guest post by Lars Droege


OpsB screen 4.jpg

With the concept of ROLES, GROUPS and USERS you can efficiently manage access levels and authorizations for your heterogeneous and dynamic staff.


Read on to hear more including info about LDAP…

Evolve to OMi: How to smoothly move hundreds of Operations Agents to OMi

Operations Manager i.PNGHave a closer look at when and how to switch Operations Agents to OMi—this is one of the necessary steps in the Evolution of moving from HP Operations Manager to Operations Manager i.


Keep reading to learn how to move smoothly to OMi.

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About the Author(s)
  • Technical Consultant in the BSM Customer Assist Team.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Petri is Sr. Product Marketing Manager for HP Application Performance Management solution. His experience includes 18 years in sales, marketing, and business development in the field of IT management software.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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