Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Application Performance Management

HP Application Performance Management solutions provide end-to-end application performance monitoring, so you can isolate problems real-time for all of your applications whether on-premise, cloud, or mobile. HP APM Solutions are also available with a flexible delivery model to best fit your needs. Choose from any combination of on-premise, SaaS, or hybrid, to suit your existing platform and business model.

Infrastructure Management

Modern businesses rely on complex IT infrastructures composed of servers, storage, networks, middleware, and other application components, to support their critical business services. HP Systems Management solutions enable you to get an in-depth look into your IT infrastructure, and proactively protect your business by consolidating fault and performance events, using a combination of agents and agentless monitoring.

Operations Bridge

The HP Operations Bridge suite of software provides the ability to sense, analyze, and adapt to manage IT services that support digital business. With advanced event correlation, log intelligence, predictive analytics, and automation, you can remediate issues across all your technologies to prioritize business targets.

Operations Intelligence

HP Operations Intelligence Solutions can help you analyze all the data you already have and gain actionable insights to improve operations. The products use big data and advanced analytics to convert data into actionable insights to improve IT operations.

HP Network Automation at cloud scale

Infographic Network Automation.JPGGuest post by Brian Kaplan

 

Management at the scale of cloud is hard. Microsoft’s Azure cloud computing platform has over 1 million servers which means the underlying network is also huge.

 

Read on to hear about how HP Network Automation supports Azure...

Directly align IT to the business with operations analytics

OpsA 5.JPGGuest post by Viktor Doundakov

 

IT Operations Analytics (ITOA) is a specialized area where IT professionals are solving the problems of dynamic IT environment in enterprise IT infrastructure using Big Data and advanced analytics technologies and techniques.

 

Read on to hear more about the value of ITOA and my two roundtable discussions at HP Discover. 

How to use discovery filters in the NNM iSPI Performance for QA in large scale environments

infographic iSPI QA nmc.JPGGuest post by Arun Srinivasan

 

Do you have any of these in your network: Cisco IPSLA, Juniper RPM, HP 3Com’s NQA tests and Cisco Class Based Quality of Service (CBQoS)?

 

Need help in configuring, monitoring, thresholding and reporting on network performance KPIs for these atg large scale?

 

Read on to learn more...

How one Level 3 Customer Support Desk effortlessly lowered MTTR by over 90% with Ops Analytics

application ecosystem.pngLike any modern enterprise, HP is constantly striving to make its own Concurrent Product Engineering desk more efficient, in part by implementing tools that allow those highly valuable Level 3 and 4 personnel to isolate the root cause of major incidents more quickly. Read on to find out what happened when it piloted HP Operations Analytics to perform logger analysis.

 

Guest post by Noam Zilberman, Strategist, Head of Engineering Excellence

Evolve to OMi: How to Setup User Permissions similar to those in HPOM

Edit responsibilities for Linux Operators.pngAre you in the middle of an Operations Bridge integration or are you evolving your Operations Manager installation to Operations Manager i?

 

Keep reading to find out more about how the user permissions for operators/admins in OMi is different from the process in OM.

Darwinian evolution of OMi Management Pack

How many technologies is your IT responsible for? Can the team easily see all aspects of your environment?

With HP Operations Bridge, you gain a single pane of glass visibility into the “state” of your IT through the integration of the data provided by domain operations management tools. If you are an existing user of HP tools like Operations Manager, PI, OVR etc., HP offers an evolution program including entitlement so you can profit from the huge advantages of OpsBridge, just like our other customers have.

 

Keep reading to find out more about the advantages of OMi management packs to meet your unique needs.

Lots to see in Application Performance Management at Discover

AppPulse Mobile improve.pngThe Application Performance Management team has been busy and will be displaying that work at HP Discover June 2-4 in Las Vegas.

 

Forrester analyst Ted Schadler, the VP and Principal Analyst for Application Development and Delivery, will be speaking and sharing information from his book on mobile apps. Yan Auerbach, the COO of SpeechTrans, and a user of AppPulse Mobile will also be speaking.

 

Read on to see what else we are showing abotu APM...

4 keys to monitoring cloud and making it easy with HP vPV

HP VPV 1.pngWhen it comes to Cloud, choosing a monitoring solution is not easy, it is a complex decision. There are four main points to consider when making this decision.

 

Continue reading to find out what they are and find out how HP Virtualization Performance Viewer can help.

 

Guest post by Manish Jain, Software Developer, HP Virtualization Performance Viewer

HPOM users – here is why and how to move to OMi

OMi screen shot.pngAlthough there is no need to immediately upgrade to HP Operations Manager i (OMi), it can be considered the successor of HPOM and the benefits of its additional features make a compelling case to make the move. Read on to learn how OMi makes operators more effective and simplifies monitoring administration, plus how you can take a phased approach to evolving from HPOM.

The Why, the What and the How of the new OMi Content Extension in Service Health Reporter

forc_is_strong.JPG

 

OMi Event Reporting has been an integral part of SHR Content offerings right from its inception. With out-of the-box reports pertaining to OMi events, impacted KPIs and Health Indicators, it  offers  much needed analysis of cross-domain event data. This capability is symbolic of reporting of the OpsBridge, for the OpsBridge, by the OpsBridge.

 

The latest release of HP Service Health Reporter 9.40 includes add-on content for OMi Event Reporting, which was purpose-built to serve a wider set of ad-hoc reporting needs.

 

Read on to discover the details of what is offered in the latest version of this Content Extension published on the SHR pages on HP Live Network…

Monitoring ACI ports that are not externally reachable with HP SiteScope

SiteScope offers monitoring capabilities which can help with monitoring your ACI ports. Here is a detailed situation to describe how to best utilize these capabilities.

 

Keep reading to find out more about this situation and how it applies to your environment.

Get a preview of all of the Business Service Management offerings at HP Discover

Joe Fox.jpgGuest post by Joe Fox

 

Are you looking for more information on the latest information and best practices around Business Service Management (BSM)? HP Discover is hot this year and the focus on BSM is astounding!

 

Keep reading to find out more about the hottest BSM topics and to learn how to connect with the team and other customers in Las Vegas.

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About the Author(s)
  • Technical Consultant in the BSM Customer Assist Team.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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