Business Service Management (BAC/BSM/APM/NNM)

More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

New Video: HP RUM for Mobile Monitoring – Instrument your app in a snap!

The world of mobile applications is ever-increasing, with layers of complexity added every year. This is a result of an unprecedented variety of devices, operating systems and carriers all coming into play. How can an application owner approach this constantly evolving ecosystem with confidence? How can an application support engineer quickly detect and isolate users’ problems in the seemingly infinite mobile support matrix?


HP Real User Monitor (RUM) for mobile monitoring gives you that ability, with remarkable ease. First you instrument your native or hybrid app. With RUM, this is simple – and no code changes are required! Then you upload the instrumented file to the app store. As soon as users interact with your application, RUM collects comprehensive data for you. For details on RUM for mobile, see


Watch this short video, prepared by the APM Doc Team, to see how easy it is to instrument your app!


Click below to watch the video, or access it on YouTube at




Part 2 of this video series shows you the value of mobile reports.



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