Business Service Management (BAC/BSM/APM/NNM)

More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

New Video: Create an SLA with HP BSM's Service Level Management - in just minutes!

HP Service Level Management (SLM) enables you to define realistic, quantifiable service-level objectives, and track performance in real time. This allows you to proactively manage service levels from the business perspective. SLM monitors application service levels against business objectives to show the business that IT is truly meeting its obligations and responsibilities.


What are the key benefits of SLM?

  • Defines realistic, quantifiable, availability and performance objectives that reflect business service level management goals
  • Tracks service level availability and performance both on a real-time basis, and for offline planning purposes
  • Aligns the IT organization with business priorities and expectations

To learn more about SLM, check out Eran Samuni’s recent blog post: “Creating SLAs on business metrics – it is easier than you think!

This latest video by the APM Doc Team shows you how easy it is to create a service level agreement (SLA) for monitoring by SLM. Click below to watch the video, or access it here.


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