Business Service Management (BAC/BSM/APM/NNM)

More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

New Video: BSM Documentation Overview

Each customer BSM environment is unique. Finding help for your specific questions can be a challenge.

BSM provides a robust help set including installation guides, upgrade guides, best-practices guides, user guides, administration guides and others.

This video will give you a tour of the different resources available, show you how to get up-to-date guides between release cycles, and provide tips and tricks.

Click below to watch the video, or access it here.   



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