Manage all SiteScope events in a single pane of glass — Your simple visual guide

Guest post by Tal Blizowsky, Software Engineer. SiteScope Application Team R&D

 

When monitoring the performance and availability of your IT environment, wouldn’t it be great to see all real-time events in a single view?

 

Using HP SiteScope’s Event Console, you can manage the event lifecycle, prioritize and dispatch events, and track event resolution progress from a single place.

 

The Event Console can also be used in conjunction with Multi-View to assist with problem diagnosis and troubleshooting, and accelerate your ability to identify and resolve issues. (For more information, check out “Multi-View - A new perspective for displaying the status of all monitors in a single view”.)

 

All real-time events in a single view

Here is what the Event Console looks like:

 Sitescope events 1.png

Enhance visibility and organization of triggered events

The Event Console enables you to sort, filter, or search for a particular event. For example, you can filter all events that require immediate action by filtering events in error status that have not yet been assigned. You can also sort events by priority in order to perform triage activities.

To do so, select the predefined “All Unassigned” events filter, and then click the Error status icon:

 sitescope events 2.png

 

Click the “Priority” header and select the down arrow to sort events by highest priority:

 

 sitescope events 3.png

 

Quickly dispatch events to Application Support

Double-click an event in the Event Console to open the Event Details dialog box, from which you can see additional details of the event, assign the event to an Application Support Engineer and send email notification:

 sitescope events 4.png

sitescope events 5.png

 

Ops view — How to troubleshoot with Multi-View

To help investigate the cause of the problem, click the event in the Event Console to display the monitor associated with event in Multi-View, and then click the monitor's information icon to open the Monitor Details dialog box. From there, you can re-run the monitor to see if the problem still exists, and generate a report to view performance and availability over time:

 

 sitescope events 6.png

You can also use the different perspectives in Multi-View to help isolate and diagnose problems. For example, you can use the “Servers” view to check the status of all monitors on the related target server:

 sitescope events 7.png

 

Alternatively, you can use the “Tags” view to display monitors grouped by a custom tag, such as geographical location. This can help you identify whether the issue is restricted to a particular location, or whether it is a global issue:

 

 sitescope events 8.png

 

Ops View: Simplify the management of your IT environment

Using Ops View,you can see the real-time status of all your SiteScope monitors, manage and track the entire event lifecycle from a single view (making it ideal for use a network operations center).

The Event Console is also supported on mobile devices and tablets, and on a wider range of browsers.

 

Experience it yourself

If you’re already a SiteScope user, you can check out for yourself just how easy it is to use— go to http://<yourSiteScope>:8080/SiteScope/WebMain#/eventconsole. Or to see how it works with Multi-View, go to http://<yourSiteScope>:8080/SiteScope/WebMain.

Don’t have SiteScope? Download a free trial of SiteScope.

We appreciate your feedback!

 

 

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