Business Service Management (BAC/BSM/APM/NNM)

More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Jumpstart report customizations using report templates in HP Service Health Reporter

HP Service Health Reporter has been open to custom content creation with report customizations from the initial versions of the product. An often-encountered exercise in customer deployments is custom report creation to satisfy specific use cases. Rather than having to start from scratch, it helps to have templates in place, which offer a standard and easy point of reference for developing a customized report.


The SHR Report Templates are now available on the HP BSM Community Content pages at the HP Live network along with an accompanying technical whitepaper describing steps on how to leverage the templates for custom report creation.


Now you have a set of templates that is already formatted for text fields, page orientations, paper size, block layouts, headers, footers, sample query objects and background logo/image(s). So when the time comes you can leverage the template and add required objects for the new custom report.


The following set of four videos demonstrates report development off SHR universes based on these templates:


Simple SHR Report Creation using Templates


SHR Heat Chart Report Creation using Templates


SHR Inventory Report Creation using Templates


SHR Ranking Report Creation using Templates


This gives a fair perspective of what it takes to build custom reports in SHR be it simple trend reports or Heat charts, Top-N Reports or mash-ups for integration with MyBSM. As you can see, with little effort, we’re able to use and customize reports using the report templates.


We’ve just scratched the surface of the reporting power in SHR using SAP Business Objects Web Intelligence—SHR’s embedded reporting tool. With the help of the report templates, you should now be able to get report development/customization cases done faster and in the manner you choose.


If you are interested in learning more about the Web Intelligence tool used for reporting, take a look at the following documentation available on the SHR Server:


Web Intelligence online documentation on SHR server:    



Also of help are the following:


Detailed WebI Functions and Formulae 


Business Objects Universe Designer Guide


Hope you will find these resources useful in your report development assignments...


Visit for more information on HP Service Health Reporter.

Leave a Comment

We encourage you to share your comments on this post. Comments are moderated and will be reviewed
and posted as promptly as possible during regular business hours

To ensure your comment is published, be sure to follow the Community Guidelines.

Be sure to enter a unique name. You can't reuse a name that's already in use.
Be sure to enter a unique email address. You can't reuse an email address that's already in use.
Type the characters you see in the picture above.Type the words you hear.
Showing results for 
Search instead for 
Do you mean 
About the Author

Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.