Business Service Management (BAC/BSM/APM/NNM)

More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

How to troubleshoot the RUM Server Collector data flow

Are you looking to make it easier to find your data flow? Today I outline the steps you can take to easily troubleshoot the data flow from the HP Real User Monitor (RUM) SC (Server Collector) in case you don’t see in HP Business Service Management (BSM) the data from the server you installed the SC on it.


First step: Setting the SC to transfer the data in a non-ssl transport

  • Change the default ssl to false (RUMSC\etc\rum_collector\collector.conf)


  • Restart the service




On the machine which you have network access to the SC and the monitored application, (preferably on the RUM sniffer probe machine) install wireshark.


Second step: Configuring Wireshark to connect remotely to the SC

Open Wireshark, click capture -> options. Then click the “Manage Interfaces” button.



Move to the “Remote Interfaces” tab and click on add.

Add your SC host ip and the port it is listening to the request (default is 2002) and click OK.



Uncheck all the other interfaces (so you will get traffic just from the SC).

You can set a filter for the remote interface for not seeing all the traffic on that server.

In my example, I was interested just in the data between BSM and RUM. So I set the filter to port 8180. Click start.



You should be able to see the relevant data when it happens on the server.



A couple of notes to keep in mind when using the RUM SC:

  • Be aware that when you use Tier Auto Discovery or Traffic Discovery you stop using the application filters and the SC will send the sniffer probe all the data without filters. If all the data is more than the SC capacity capabilities you might end up with SC problems.
  • You can check the SC functionality using Wireshark only if you disable the SSL in SC. With the SSL enabled (the default for communicating with the probe) you won’t be able to connect it with Wireshark.
  • If you see the relevant traffic in Wireshark but don’t see it in the reports, the problem is not in the SC. You should troubleshoot it in the regular way you would have if it was a regular sniffer, and this might be dealt in a future blog

Until the next time,


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