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Help Us Help You! ITIL topics you need help with ...

SonjaHickey| October 5, 2011
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As I prepare for the upcoming HP Discover event in Vienna, I came upon an idea.  I was thinking about how more and more customers are embracing ITIL, which I believe is one of the greatest things to be developed for the IT community (check out my previous blog posts on this topic - #1, #2, #3, and #4).  Perhaps not the entire framework, but certain elements of it for sure.  The common themes I hear are "What aspects of the ITIL framework should I implement first?" and "What is the correct order in which to embrace the different phases of the ITIL framework?"  I'm sure there are many other issues that are being grappled with when it comes to ITIL - not only from an implementation perspective, but also from a maintenance viewpoint.

 

So my thought was this: Why not have a dedicated session at our HP Discover event where we hone in on one or two pressing topics associated with ITIL and let customers share tips and tricks around those topics with their fellow colleagues?  I floated this idea by some of my colleagues who quickly reminded me that there are  probably tens if not hundreds of topics that you'd probably like to hear discussed.  As one colleague stated so eloquently, "One challenge is the breadth of ITIL and the potential topics someone could pursue."

 

That is where I need your help.  I would like to get your input on the top 3 topics that you are grappling with or would like to hear discussed.  Even if you can't attend either of the HP Discover events, perhaps I will discuss them on this blog.  Regardless, If I get enough responses, I can then see if there is a common theme or two around which we could tailor these roundtable discussions/blog posts. 

 

Thus my ask of you: send me an e-mail (asksonja@hp.com) with 2 to 3 topics you'd like to see covered.  In fact, I will post on this blog what those topics are - my promise to you if you take the time to send me your input.  Some suggestions are:

 

- catalog/request

- implementing a broader service orientation or a configuration/asset mgmt strategy

- cloud (“consumerization” of IT)

- consolidation (because of mergers & acquisitions, old/unsupported software versions, etc.)

- business visibility (metrics, measures)

 

Thanks so much for reading this post and I look forward to getting your input.

 

Sonja 

Labels: HP Discover| ITIL
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