Business Service Management (BAC/BSM/APM/NNM)

More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Dramatically simplify performance management – Learn how at VMworld

In today’s world of complex, composite applications, there are a great many moving parts behind the typical business service. Think of how all these moving parts complicate your environment. Ensuring performance in virtualized and cloud environments includes two dimensions: response time and infrastructure latency. This means that a database might be in London and a server in New York, linked together by a wide area network (WAN). A system like this can be very difficult to manage and troubleshoot performance problems because there are so many dynamic elements involved. Performance problems can stem from latency anywhere along the line. Uncovering this latency requires the user to understand both the response time of application performance and  infrastructure performance.


Performance = response time + infrastructure latency*


response time BSM.png* Source: The Virtualization Practice


HP offers a free tool that really can dramatically simplify the process of isolating and troubleshooting problems in both virtualized and cloud environments. It’s called HP Virtualization Performance Viewer or vPV. It does what any great tool should do – it makes a difficult task much simpler. vPV is very easy to use, and it begins to deliver value within 15 minutes from the start of installation.


You need visibility into each of the infrastructure components required to support a business service. It’s not enough to understand just what’s happening at the host level. Triaging infrastructure performance problems requires understanding the latency between hosts, VMs, network and fiber latency as well as SAN and NAS latency.




vPV helps you understand how dynamic infrastructure components are related. It provides detailed metrics and insights into infrastructure performance through intuitive reporting. Then it helps you isolate and triage problems by guiding you through effective workflows. The result is that you can quickly identify the root cause of latency problems in infrastructure performance and resolve these issues more effectively.


HP will showcase this transformative tool at VMworld on Tuesday, August 27 at 4:30 in the theatre at the HP booth. Let us show you how HP vPV can dramatically simplify operations and make your job easier. Come and see how easy it is to use vPV during this presentation.


Download a copy of vPV and experience the benefits of this free tool from HP for yourself. Go to


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About the Author
Ken is responsible for worldwide marketing of HP’s virtualization and systems management products. His experience includes over 20 years in ...

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