Business Service Management (BAC/BSM/APM/NNM)

More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Analytics in IT Operations — EMA Research white paper reveals 4 key qualities of new platforms

Operations Intelligence.png

With written contribution from Andrew Wahl


Big data and analytics play a growing role in IT organizations’ efforts to achieve greater efficiency and deliver increasingly valuable and relevant services to the business.


A key focal point of this widespread trend is the IT Operations Center. Multiple domains intersect here, with requirements on the rise for provisioning, delivering and optimizing a broad array of services. IT operations professionals must work together more efficiently, and often share resources and information with Security Operations Center and the Network Operations Center (NOC) to resolve interconnected issues.


IT and data management consulting firm Enterprise Management Associates (EMA) has conducted some outstanding, in-depth research into the important role analytics is playing in operationally-centric performance management solutions. In a recent white paper, EMA offers insightful analysis about the class of analytics tools that have emerged and the trends that are driving them. EMA also provides a detailed look at HP Operations Analytics specifically, and how it supports the transformation IT.


What IT Operations Analytics offers


The EMA white paper identifies four key qualities of IT operations analytics platforms:


  1. Breadth of analytic heuristics – According to EMA, “next-generation IT analytics capabilities...may span everything from self-learning and self-adaptive, real-time predictive heuristics, to advanced data collection and trending via OLAP for historical and what/if use cases"

  2. Breadth of data sources — Next-gen platforms use “highly eclectic data sources”, including events, time series, log files, flow, transactional data, and structured and unstructured data. IT operations analytics platforms can acquire these sources directly, or by assimilating other sources

  3. Modularity — Analytics tools need to support a growing number of stakeholders for a growing number of use cases. Enabling modular values can range from pure performance management, to business impact advances shared by business and IT constituencies, to change impact and capacity optimization

  4. Unique contextual insights — Next-generation analytics for IT deliver added advantages in terms of context, relevance and appropriateness for individual stakeholders who need to better understand the business impact of IT services. The analytics come via some combination of service modeling, topology-defined interdependencies or CMDB integrations.


If you’re assessing how analytics can help your IT transformation efforts, the white paper is worth your time. EMA found that new IT analytics capabilities are able to identify patterns and solutions hidden to traditional management tools that target standard KPIs with one-dimensional variances. Also, by enabling far more holistic and integrated insights across a wider variety of sources, they are beginning to facilitate dramatically improved levels of efficiency across IT.


Get the white paper

Download HP Operations Analytics: a New Analytics Platform to Support the Transformation of IT to learn more about how next-generation IT analytics perform in the real world, as well as an examination of HP Operations Analytics applications and architecture


For more information:

Leave a Comment

We encourage you to share your comments on this post. Comments are moderated and will be reviewed
and posted as promptly as possible during regular business hours

To ensure your comment is published, be sure to follow the Community Guidelines.

Be sure to enter a unique name. You can't reuse a name that's already in use.
Be sure to enter a unique email address. You can't reuse an email address that's already in use.
Type the characters you see in the picture above.Type the words you hear.
Showing results for 
Search instead for 
Do you mean 
About the Author

Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.