Business Service Management (BAC/BSM/APM/NNM)

More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

7 new must-read guides to BSM best practices

By haimsnir, Senior Product Manager, BSM - Application Performance Management.


Document_digital_RGB_blue_NT.pngIn response to customer requests, we recently released seven new best practice documents for BSM focusing on a wide range of important topics.


Take a look at our brief overview of the best practice documents below and click the links to access them (you will need to log-in with your HP Passport):


  1. End-to-End Service Monitoring and Event Management Best Practices — This guide provides guidelines and recommendations for planning and implementing end-to-end service monitoring and executing an event management process follow-up to improve IT availability and performance. This document also provides an overview of each product and the product's integrations.
  2. BPM Mobile Proactive Monitoring best practices — Get best practices for using VuGen to record mobile native applications for BPM, including general best practices, as well as explanations for how to employ a number of emulators in script creation. The document also provides a brief description of how to record scripts using the MobileTrue client protocol.
  3. RTSM best practices — This is a comprehensive look at guidelines and recommendations about various RTSM related topics such as BSM-CMS sync, reconciliation, hierarchical and MOM deployments, global CI’s ID management, and many more.
  4. RUM for Citrix best practices — Learn how to configure BSM to maximize the benefit from the data retrieved by RUM regarding Citrix applications. 
  5. Deploying BSM on Virtual Platforms — Find out how to deploy BSM and its data collectors on virtual platforms. 
  6. APM virtualization benchmarked — This guide describes performance tests that have been conducted in HP performance labs for BSM 9.22 APM Basic and APM Advanced Certified Deployment models.
  7. BSM high availability fine tuning — This document describes how to fine-tune BSM high availability settings if you need to shorten the duration of the failover process. For a detailed overview of high availability, however, we recommend following the guidelines described in the BSM Installation Guide.

We also have a BSM Service Health Best Practices document that will be available soon.


We appreciate your feedback! If you have comments about these documents, send your feedback to

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About the Author
Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and tea...

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