Re: Escalation (1258 Views)
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Occasional Advisor
mwalders
Posts: 17
Registered: ‎10-12-2007
Message 1 of 3 (1,258 Views)
Accepted Solution

Escalation

Is there an add on (or 3rd party software that interacts with SIM) that can handle escalation of events. What I am looking to do is when a critical event trap occurs rather than just paging the tech direct I'd like to start an escalation procedure. The tech is paged, if he doesn't log in and acknowledge that page within 15 minutes he's paged again, still no response his manager is paged, still no response the next manager is paged and so on.

Does anybody know or use software that has these features and can handle snmp traps?

Thanks
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Honored Contributor
David Claypool
Posts: 4,746
Registered: ‎10-22-2002
Message 2 of 3 (1,258 Views)

Re: Escalation

In the HP Software Portfolio, that would be Operations Center and Service Center. Similar capabilities are available from other vendors.
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Honored Contributor
Ashly A K
Posts: 773
Registered: ‎06-08-2005
Message 3 of 3 (1,258 Views)

Re: Escalation

hi,

We are using HP Service Desk for this purpose.

Ashly A K
http://www.geocities.com/helponhpopenview
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