Unknown PCI Serial Port dc7800 (25948 Views)
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Occasional Contributor
midnightred_ch
Posts: 4
Registered: ‎10-01-2007
Message 1 of 11 (25,948 Views)

Unknown PCI Serial Port dc7800

Hi,

I just installed a fresh Windows XP Pro SP2 (because of volume license) on a hp cpq dc7800.
Now that i have installed all the drivers, there is still a "PCI Device" left in the Other Devices (yellow mark)-list in Device manager.

I couldn't find any info about this issue. It's not the Unknown PCI Serial Port: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&am
p;taskId=110&prodSeriesId=3232029&prodTypeId=12454&prodSeriesId=3232029&
objectID=c00816189
I've tried that, no luck.

This is becoming a pain... any help would be appriciated
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Honored Contributor
John Kirk
Posts: 4,061
Registered: ‎01-20-2003
Message 2 of 11 (25,939 Views)

Re: Unknown PCI Serial Port dc7800

Midnight

Did you install the chipset driver?

Did you try installing the soft modem driver?

This could also be the HECI driver/

FYI this is the link to all the drivers:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3459243&...

Hope this helps.

John K.
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HP Pro
HpBiosGuy
Posts: 1,162
Registered: ‎11-24-2004
Message 3 of 11 (25,939 Views)

Re: Unknown PCI Serial Port dc7800

Hello,

A common oversight is not installing the Microsoft Universal Audio Architecture update...
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12...

...before installing the ADI audio driver.
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12...

The high-definition audio bus will show up as an unknown device until this QFE is installed.

If it were the unknown PCI serial port, it would probably be either the HECI driver ...
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12...

or the LMS/SOL driver:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12...

Hope this helps,
Scott
Thanks,
HpBiosGuy

I am an HP Employee.
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Occasional Visitor
Martin Hofmann
Posts: 3
Registered: ‎10-02-2007
Message 4 of 11 (25,939 Views)

Re: Unknown PCI Serial Port dc7800

Hi all,
I have the same problem! I have try to install the HCI driver! No luck still not working.....


Cheers
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Occasional Visitor
Sjaakbijzaak
Posts: 2
Registered: ‎10-21-2007
Message 5 of 11 (25,939 Views)

Re: Unknown PCI Serial Port dc7800

Same here working at it atm
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Occasional Visitor
Sjaakbijzaak
Posts: 2
Registered: ‎10-21-2007
Message 6 of 11 (25,939 Views)

Re: Unknown PCI Serial Port dc7800

Solved the problem with sp37050.exe

Intel AMT LMS_SOL for AMT 3.0

update.


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Occasional Visitor
Norde
Posts: 1
Registered: ‎10-19-2007
Message 7 of 11 (25,939 Views)

Re: Unknown PCI Serial Port dc7800

I downloaded the following file from Intel LMS_SOL_AllOS_5.4.0.1065_PV.exe this sorted problem
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Occasional Visitor
Yuri Reyes
Posts: 1
Registered: ‎02-14-2008
Message 8 of 11 (25,939 Views)

Re: Unknown PCI Serial Port dc7800

Yes, AMT software has the driver.
But if you are using other software to remote control the workstation(s) I would recommend only unpacking the SP37050 and abort the installation, manualy install the driver, that can be found in the under folder \SP37050\SOLinf\
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Occasional Contributor
Kimberly Salvatierra
Posts: 6
Registered: ‎07-06-2006
Message 9 of 11 (25,939 Views)

Re: Unknown PCI Serial Port dc7800

THANK YOU!!! sp37050 worked for me too! It is so nice that you put the actual # up. THANK YOU!
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Honored Contributor
Rich S
Posts: 11,869
Registered: ‎07-03-2005
Message 10 of 11 (25,939 Views)

Re: Unknown PCI Serial Port dc7800

There have been a few files that show up on these PC's


You may want to save them to a CD for latter use....




Intel Serial-over-LAN controller (SOL):
http://tinyurl.com/3cnt28

HECI controller:
http://tinyurl.com/3cnt28


HECI for DC7800

http://tinyurl.com/5q4ela

The best way to check is through the device manager.


Check your device manager.

In XP, you can look up the device name in the device manager.


Control Panel > System (icon) > hardware (tab) > Device Manager

If there is a yellow mark right click it, select Properties, Details tab...

You Will find a string like this one:

PCI\VEN_1102&DEV_0007&SUBSYS



copy and paste the entire string and post it here on HP site .... (copy CTRL-C and PASTE CTRL-V)

VEN_ is the vendor and DEV_ is the device model number ...

with that string we can get you the proper driver.




Rich



say thanks with HP POINTS
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Occasional Advisor
hssen sss
Posts: 1
Registered: ‎12-25-2009
Message 11 of 11 (2,305 Views)

Re: Unknown PCI Serial Port dc7800

PCI Serial Port
252
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