01-23-2014 10:55 PM
I just spent a half hour uselessly going around in circles with a Vijay Somethingorother in an online chat. This is NOT that difficult a question ...
I have a collection of dx2400 machines. These machines originally shipped with Windows 7; we ordered them from the factory with the Windows XP downgrade preinstalled. Even though they're running Windows XP, the COA on the cabinets is for Windows 7.
I now want to install their original Windows 7 OSes.
I have all the restore discs: The 3-disc HP Restore Plus! set consisting of the boot disc (1 of 3), the Windows 7 Professional 32/64 disc (2 of 3) and the Windows 7 Language Pack disc (3 of 3). I also have the Windows XP Professional SP3 disc.
I already upgraded the RAM on the PCs to 8 GB and have no problem wiping out the hard drives on these PCs to lay down Windows 7.
When I boot from the first Restore Plus! DVD, I am warned that the hard drive is about to be wiped out. I acknowledge the warning. But then I'm taken to a screen that allows me to only select Windows XP as the operating system to install. Windows 7 does not show up in the drop-down list.
How do I get Windows 7 running on these PCs?
When I asked Vijay on the online chat about this, I laid out the problem almost exactly as I have above. He first asked me if I had the restore disks. I reiterated that I did, and detailed them disc by disc. He then fired off a boilerplate blurb about calling HP Support to order the restore discs. When I explained to him (again) that I already had the restore discs, he fired off a boilerplate blurb about checking the Microsoft Windows 7 Hardware Compatibility site to check whether the PC was Windows 7 capable. When I told him (yet again) that these machines were not only Windows 7 capable but had shipped with Windows 7, he suddenly told me that the PC in question was not eligible for Tech Support.