HP ProLiant Smart Buy Care Packs (173 Views)
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Occasional Visitor
CA971886
Posts: 3
Registered: ‎01-10-2007
Message 1 of 5 (173 Views)
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HP ProLiant Smart Buy Care Packs

Where can I find information on the HP ProLiant Smart Buy Care Packs that states a smart buy care pack Must be purchased for the 3yr 24x7 4hr response for a DL380 G5 smart buy server?

I have not seen any HP Advisories, News, nothing on the care pack pages both regular web site or CSN.

I have purchased HP smart buy workstations and HP allows registration of a non-smart buy care pack for the workstations. HP does not allow registration of a non-smart buy 3yr, 24x7, 4hr response HW Care Pack on a smart buy HP DL380 G5.

What is up with that!

Thanks
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Honored Contributor
Gary Cantwell
Posts: 2,724
Registered: ‎08-06-2002
Message 2 of 5 (173 Views)

Re: HP ProLiant Smart Buy Care Packs

Hi,

The best thing to do would be to contact the Carepack Team direct on 800 633 3600

They will be able to assist you with this

Cheers,

Gary
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Occasional Visitor
CA971886
Posts: 3
Registered: ‎01-10-2007
Message 3 of 5 (173 Views)

Re: HP ProLiant Smart Buy Care Packs

They were of no help other than to tell me you have to have a smart buy 3yr, 24x7, 4hr response care pack for the HP ProLiant DL380 smart buy server.

They would not escallate the issue. How can i escallate this issue?

What department is in charge of the Care Pack registration department?

The 800 number sited is for registration only.

I have researched PartnerOne and CSN also taken any training associated with care packs and have not seen any statements about the smart buy care packs.
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Honored Contributor
Gary Cantwell
Posts: 2,724
Registered: ‎08-06-2002
Message 4 of 5 (173 Views)

Re: HP ProLiant Smart Buy Care Packs

Ok,

you could also contact pre sales

http://www.hp.com/country/us/en/contact/phone_assist.html#section2

tell them that you have spoken to carepack already

Hope this helps,

Gary
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Occasional Visitor
CA971886
Posts: 3
Registered: ‎01-10-2007
Message 5 of 5 (173 Views)

Re: HP ProLiant Smart Buy Care Packs

Thank you Gary,

I will contact them.

Have a Great Day!
Carl
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