03-29-2007 01:53 AM
I have not seen any HP Advisories, News, nothing on the care pack pages both regular web site or CSN.
I have purchased HP smart buy workstations and HP allows registration of a non-smart buy care pack for the workstations. HP does not allow registration of a non-smart buy 3yr, 24x7, 4hr response HW Care Pack on a smart buy HP DL380 G5.
What is up with that!
Solved! Go to Solution.
03-29-2007 02:38 AM
They would not escallate the issue. How can i escallate this issue?
What department is in charge of the Care Pack registration department?
The 800 number sited is for registration only.
I have researched PartnerOne and CSN also taken any training associated with care packs and have not seen any statements about the smart buy care packs.
03-29-2007 03:21 AM
you could also contact pre sales
tell them that you have spoken to carepack already
Hope this helps,