11-29-2012 10:03 AM
Hi all, I'm hoping somebody may be able to shed some light on this problem for me as I am at a loss as to where to go from here.
I have 2 brand new HP Pro 3500 towers here with the 3rd-gen Core-i3 chips and Windows 8. Both towers have a PCI-E x16 graphics card slot, yet 5 different graphics cards fail to work in either system. I have tried the following cards, each resulting in 6 error beeps when switching on, coupled with a yellow power light :-
Sapphire Radeon 6670
HP branded Radeon 6570
Sapphire Radeon 6450
Sapphire Radeon 5550
Sapphire Radeon 4400
(it should be noted that the error beeps are the same as if no monitor is connected to the onboard graphics, when no card is fitted)
I spoke to HP tech support earlier today and was advised that the Pro 3500 tower only supports a limited number of graphics cards, most of which aren't even available to buy. The only one that is available will support two screens, but the purpose of the graphics card was to support 3.
My first question is, is what HP support told me true? Are these towers really restricted in what card you can fit?
My second question is, why on earth would HP do this. The system is advertised as having a PCI-E x16 graphics slot and on the main site for this PC there is no mention of this slot being restricted.
My third question is, if HP support misinformed me, what on earth do I do to get these towers to recognise a graphics card.
As an additional note, I have tried a more powerful PSU (400W) just in case. I have also tried plugging a second monitor into the onboard graphics plugs at the same time as a monitor is plugged into one of the PCI-E card's sockets.
Any help will be gratefully received
11-30-2012 05:25 AM
By doing a search, I found this information which may be of help to you.
Look under the Miscellaneous Boards list.
I find it odd that they listed the one video card you used (HD 6570) and it didn't work.
11-30-2012 07:34 AM - edited 11-30-2012 07:38 AM
Have you tried updating the BIOS of the unit.
If the fan on the card rotates fine then I am thinking that the integrated graphics adapter is set as the primary display adapter and hence your card/s are not working.
Unfortunately I am not at my office or I would have had a look into the BIOS settings myself and confirmed the same.
12-04-2012 12:46 AM
Hi guys and thanks for the replies.
Paul - I hadn't seen that other list, but I'm still surprised at the restrictions on which video cards can be fitted to this system. I've been in the business of building, selling and repairing PCs for close to 20 years and this is the first time I have come across a restriction like this. After all, the strong point of PCs is their flexibility.
Nikhil_HP - there don't appear to be any BIOS updates available for the PC (it was one of the first things I checked). re. the primary graphics adapter option, alas, there is no option in the BIOS to change it - from what I have read, this option only becomes available in the BIOS when a graphics card is fitted. Since I cannot get a display with the card fitted, I am unable to get into the BIOS to change the option!
Thanks for your help, it's much appreciated. With the clock ticking however, I am almost resigned to having to try and get my distributor to take these units back and I will see if the customer wishes to purchase the more expensive 6200/6300 model instead. It's a shame as these are otherwise lovely little systems.
12-05-2012 04:48 AM
As you shall guess, I think it was clearly stated from HP which model it does support though:
Part Description Spare Part NumberAMD Radeon High Definition (HD) 7570 2GB DDR3 FH PCIe x16 card for use only in HP Pro 3500/3505 models 679219-001 AMD Radeon High Definition (HD) 7450 1GB DDR3 FH PCIe x16 card for use only in HP Pro 3500/3505 models 679218-001 AMD Radeon High Definition (HD) 7350 512MB DDR3 FH PCIe x16 card for use only in HP Pro 3500/3505 models 676356-001 ATI Radeon High Definition (HD) 6570 2GB graphics adapter, full height (not for use in Brazil) 638406-001 ATI Radeon High Definition (HD) 6450 1GB graphics adapter 638132-001 ATI Radeon High Definition (HD) 6450 512MB graphics adapter 647449-001 AMD Radeon High Definition (HD) 6350 512MB DDR3 FH PCIe x16 card 671728-001 nVidia GeForce GT640 3GB graphics adapter, full height for use only in HP Pro 3500/3505 models (not for use in Brazil) 687226-001 nVidia GeForce GT630 2GB graphics adapter, full height for use only in HP Pro 3500/3505 models (not for use in Brazil) 687580-001 nVidia GeForce GT620 1GB graphics adapter, full height for use only in HP Pro 3500/3505 models (not for use in Brazil) 687579-001 nVidia GeForce GT530 2GB graphics adapter, full height (not for use in Brazil) 657106-001 nVidia GeForce GT405 512MB graphics adapter (not for use in Brazil) 657108-001 nVidia GeForce GT520 1GB graphics adapter, full height (not for use in Brazil)
Hope this helps!
12-25-2012 11:33 PM
I have this model hp pro 3500 i3 with system windows 7 ultimate. I tried to install additional network card interface on each slot pci-e x1,x2 and x3 but the system did not recognized it. I tried to check the bios settings for this device it's fine, all is enable. I tried reset the bios hoping the problem will solve but it's same problem. I wonder this model didn't work while you add device on its slot pci- express. So in a long test I got my old HP DX6100M model in my office it has also pci-e slot inside. I tried to install this network card from this computer and it's working it's detected on the system. while the new model hp 3500 is not. what going on this model? my company bought this model 30 pcs and the reason why I add network card is to connect another devices to our network in different ways. I hope somebody give a solution for this issues its big appreciated. Sorry my poor English
02-05-2013 01:00 AM - edited 02-05-2013 01:03 AM
I got the same issue as described in the top. I bought HP 3500 pro (i5, Win 8 Pro, 500W power supply) with additional graphic card nVidia GeForce GT630 2GB (graphics adapter, full height for use only in HP Pro 3500/3505 models (not for use in Brazil) 687580-001) according to list:
The result was: 6 long error beeps when switching on, coupled with a yellow power light.
I thought I should upgrade bios, then i found a new version of bios and I did upgrade. - it didn't help me anyhow!
What is the reason of that incorrect boot of PC when graphic card is installed?
More then - when graphic card is installed - I can't reach bios.
02-26-2013 02:10 AM
What going on here is really weired ! First time i'm hearing about selective motherboard ! Anyway i was planning today to get a Pro 3500 i5 4gb of ram, and i think i still have to think twice before doing it.
I've purchased earlier an Asus HD7750-1gd5-v2 and planning to use it with this desktop, but apparently there's no way to get it running !
Can anyone confirm this ? (Hp moderator we need some help in here)
02-26-2013 09:01 AM
Alright guys ! Just take it easy
Now what i understand from seeing that "presumed list" that contains only the supported graphics card, is just HP presenting all the Graphics Card that can be included with the PC if you buy it directly from them ! The same thing goes for the processors, the hard drive and other connectibity stuffs !
I think that the internal graphic card has to be disabled from the BIOS first, if it's not possible maybe you should boot it from the service mod if available !
But why no one from HP can consider taking 2 sec and answer this DAYUM topic ?
02-27-2013 01:45 AM
I found an answer for this issue, i didn't try it to confirm but it's on the Hp help center and it is stated as Final and working solution, so someone please try it and leave your feed back in here :
SYMPTOM: 6 Beeps Error or No Signal Video After Adding an Add-on Graphics Card
FIX:To resolve this issue please perform the steps below:
NOTE: Use the integrated graphics card to enter the BIOS.
1. Start the PC.
2. Press the ESC key during POST.
3. Press the F10 key to go to the Computer Setup (Optionally, user may press F10 from the Startup Menu).
4. Go to the Security menu then Secure Boot .
5. Confirm the message by pressing on F10 .
6. Set the first item Legacy Support to On .
7. Set the second item Secure Boot to Disabled .
8. Set the last item Fast Boot to Disabled , Validate F10. CAUTION: Leave UEFI Boot Sources enabled
03-27-2013 10:37 AM
I had the same problem and after tried a lot of cards and bought a branded compatible HP card, I tried this solution and it works now !
so thank a lot :))
06-30-2013 01:36 PM
I tried the steps above and have now successfully installed my graphics adapter.
Thank you. I was on the bring of buying a new motherboard to get around this issue.
09-24-2013 10:48 AM
I havea similiar issue with an HP 6200 with NVS 300 Gfx card
under Windows 7 enterprise - it will not see the video card.
tried the steps listed, but the BIOS on the 6200 does NOT have an option for Secure Boot.
The sad part is the Graphics card came with the computer from HP.
but apparently cannot be used with an enterprise Windows image.
time ot tke aserious look at Dell again.