Re: HP Pro 3500 MT - cannot add PCI-E graphics card (6734 Views)
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Occasional Visitor
pcflyingdoctors
Posts: 2
Registered: ‎11-29-2012
Message 1 of 15 (12,676 Views)

HP Pro 3500 MT - cannot add PCI-E graphics card

Hi all, I'm hoping somebody may be able to shed some light on this problem for me as I am at a loss as to where to go from here.

 

I have 2 brand new HP Pro 3500 towers here with the 3rd-gen Core-i3 chips and Windows 8. Both towers have a PCI-E x16 graphics card slot, yet 5 different graphics cards fail to work in either system. I have tried the following cards, each resulting in 6 error beeps when switching on, coupled with a yellow power light :-

 

Sapphire Radeon 6670

HP branded Radeon 6570

Sapphire Radeon 6450

Sapphire Radeon 5550

Sapphire Radeon 4400

 

(it should be noted that the error beeps are the same as if no monitor is connected to the onboard graphics, when no card is fitted)

 

I spoke to HP tech support earlier today and was advised that the Pro 3500 tower only supports a limited number of graphics cards, most of which aren't even available to buy. The only one that is available will support two screens, but the purpose of the graphics card was to support 3.

 

My first question is, is what HP support told me true? Are these towers really restricted in what card you can fit?

My second question is, why on earth would HP do this. The system is advertised as having a PCI-E x16 graphics slot and on the main site for this PC there is no mention of this slot being restricted.

My third question is, if HP support misinformed me, what on earth do I do to get these towers to recognise a graphics card.

 

As an additional note, I have tried a more powerful PSU (400W) just in case. I have also tried plugging a second monitor into the onboard graphics plugs at the same time as a monitor is plugged into one of the PCI-E card's sockets.

 

Any help will be gratefully received

 

Thanks

 

Jonathan

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Honored Contributor
Paul Tikkanen
Posts: 3,309
Registered: ‎04-11-2007
Message 2 of 15 (12,656 Views)

Re: HP Pro 3500 MT - cannot add PCI-E graphics card

Hi, Jonathan:

 

By doing a search, I found this information which may be of help to you.

 

Look under the Miscellaneous Boards list.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&prodSeriesId=5270849&objectID=...

 

I find it odd that they listed the one video card you used (HD 6570) and it didn't work.

 

Paul

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Regular Advisor
Nikhil_HP
Posts: 144
Registered: ‎11-15-2012
Message 3 of 15 (12,654 Views)

Re: HP Pro 3500 MT - cannot add PCI-E graphics card

[ Edited ]

Have you tried updating the BIOS of the unit.

If the fan on the card rotates fine then I am thinking that the integrated graphics adapter is set as the primary display adapter and hence your card/s are not working.

Unfortunately I am not at my office or I would have had a look into the BIOS settings myself and confirmed the same.

 

http://partsurfer.hp.com/ShowPhoto.aspx?partnumber=679219-001

 

 

HP Service Media Library
http://h20464.www2.hp.com/index.html
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Occasional Visitor
pcflyingdoctors
Posts: 2
Registered: ‎11-29-2012
Message 4 of 15 (12,641 Views)

Re: HP Pro 3500 MT - cannot add PCI-E graphics card

Hi guys and thanks for the replies.

 

Paul - I hadn't seen that other list, but I'm still surprised at the restrictions on which video cards can be fitted to this system. I've been in the business of building, selling and repairing PCs for close to 20 years and this is the first time I have come across a restriction like this. After all, the strong point of PCs is their flexibility.

 

Nikhil_HP - there don't appear to be any BIOS updates available for the PC (it was one of the first things I checked). re. the primary graphics adapter option, alas, there is no option in the BIOS to change it - from what I have read, this option only becomes available in the BIOS when a graphics card is fitted. Since I cannot get a display with the card fitted, I am unable to get into the BIOS to change the option!

 

Thanks for your help, it's much appreciated. With the clock ticking however, I am almost resigned to having to try and get my distributor to take these units back and I will see if the customer wishes to purchase the more expensive 6200/6300 model instead. It's a shame as these are otherwise lovely little systems.

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Occasional Visitor
Sailaish BOOLUCK
Posts: 2
Registered: ‎02-08-2010
Message 5 of 15 (12,619 Views)

,Re: HP Pro 3500 MT - cannot add PCI-E graphics card

Hello peers,

 

As you shall guess, I think it was clearly stated from HP which model it does support though:

 

See below:

http://h10010.www1.hp.com/wwpc/aa/en/sm/WF06a/12454-12454-64287-3328893-3328893-5270849.html?dnr=1

 

or

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&prodSeriesId=5270849&objectID=...

 

Miscellaneous boards

Part Description Spare Part NumberAMD Radeon High Definition (HD) 7570 2GB DDR3 FH PCIe x16 card for use only in HP Pro 3500/3505 models 679219-001 AMD Radeon High Definition (HD) 7450 1GB DDR3 FH PCIe x16 card for use only in HP Pro 3500/3505 models 679218-001 AMD Radeon High Definition (HD) 7350 512MB DDR3 FH PCIe x16 card for use only in HP Pro 3500/3505 models 676356-001 ATI Radeon High Definition (HD) 6570 2GB graphics adapter, full height (not for use in Brazil) 638406-001 ATI Radeon High Definition (HD) 6450 1GB graphics adapter 638132-001 ATI Radeon High Definition (HD) 6450 512MB graphics adapter 647449-001 AMD Radeon High Definition (HD) 6350 512MB DDR3 FH PCIe x16 card 671728-001 nVidia GeForce GT640 3GB graphics adapter, full height for use only in HP Pro 3500/3505 models (not for use in Brazil) 687226-001 nVidia GeForce GT630 2GB graphics adapter, full height for use only in HP Pro 3500/3505 models (not for use in Brazil) 687580-001 nVidia GeForce GT620 1GB graphics adapter, full height for use only in HP Pro 3500/3505 models (not for use in Brazil) 687579-001 nVidia GeForce GT530 2GB graphics adapter, full height (not for use in Brazil) 657106-001 nVidia GeForce GT405 512MB graphics adapter (not for use in Brazil) 657108-001 nVidia GeForce GT520 1GB graphics adapter, full height (not for use in Brazil)

657399-001

 

Hope this helps!

 

                                                       

 

                                                       

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Occasional Visitor
brosnet
Posts: 1
Registered: ‎12-25-2012
Message 6 of 15 (12,473 Views)

HP Pro 3500 MT - cannot add PCI-E network card

I have this model hp pro 3500 i3 with system windows 7 ultimate. I tried to install additional network card interface on each slot pci-e x1,x2 and x3 but the system did not recognized it. I tried to check the bios settings for this device it's fine, all is enable. I tried reset the bios hoping the problem will solve but it's same problem. I wonder this  model didn't work while you add device on its slot pci- express. So in a long test I got my old HP DX6100M model in my office it has also pci-e slot inside. I tried to install this network card  from this computer and it's working it's detected on the system. while the new model hp 3500 is not. what going on this model? my company bought this model 30 pcs and the reason why I add network card is to connect another devices to our network in different ways. I hope somebody give a solution for this issues its big appreciated.  Sorry my poor English

 

Thank

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Occasional Visitor
sashamoiseev
Posts: 1
Registered: ‎02-05-2013
Message 7 of 15 (12,194 Views)

Re: HP Pro 3500 MT - cannot add PCI-E graphics card

[ Edited ]

Hi all,

 

I got the same issue as described in the top. I bought HP 3500 pro (i5, Win 8 Pro, 500W power supply) with additional graphic card nVidia GeForce GT630 2GB (graphics adapter, full height for use only in HP Pro 3500/3505 models (not for use in Brazil) 687580-001) according to list:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&prodSeriesId=5270849&objectID=...

The result was: 6 long error beeps when switching on, coupled with a yellow power light.

I thought I should upgrade bios, then i found a new version of bios and I did upgrade. - it didn't help me anyhow!

 

What is the reason of that incorrect boot of PC when graphic card is installed? 

 

More then - when graphic card is installed - I can't reach bios.

 

Sasha.

 

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Occasional Visitor
clyde30152
Posts: 1
Registered: ‎02-24-2013
Message 8 of 15 (11,775 Views)

Re: HP Pro 3500 MT - cannot add PCI-E graphics card

I had the same problem.  After trying several cards, I was able to get the Gigabyte Geforce GT 630 2gb to work.   Sapphire Radeon HD6450 did NOT. 

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Visitor
eazizisaid
Posts: 4
Registered: ‎02-26-2013
Message 9 of 15 (11,719 Views)

Re: HP Pro 3500 MT - cannot add PCI-E graphics card

Hello !

What going on here is really weired ! First time i'm hearing about selective motherboard ! Anyway i was planning today to get a Pro 3500 i5 4gb of ram, and i think i still have to think twice before doing it.

I've purchased earlier an Asus HD7750-1gd5-v2 and planning to use it with this desktop, but apparently there's no way to get it running !

Can anyone confirm this ? (Hp moderator we need some help in here)
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Visitor
eazizisaid
Posts: 4
Registered: ‎02-26-2013
Message 10 of 15 (11,686 Views)

Re: HP Pro 3500 MT - cannot add PCI-E graphics card

Alright guys ! Just take it easy 

 

Now what i understand from seeing that "presumed list" that contains only the supported graphics card, is just HP presenting all the Graphics Card that can be included with the PC if you buy it directly from them ! The same thing goes for the processors, the hard drive and other connectibity stuffs ! 

 

I think that the internal graphic card has to be disabled from the BIOS first, if it's not possible maybe you should boot it from the service mod if available ! 

 

But why no one from HP can consider taking 2 sec and answer this DAYUM topic ?

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Acclaimed Contributor
Dennis Handly
Posts: 24,880
Registered: ‎03-06-2006
Message 11 of 15 (11,677 Views)

Re: HP Pro 3500 MT - cannot add PCI-E graphics card

>why no one from HP can answer this topic?

 

This is a peer to peer forum, not an official HP support site.

Try the HPSC:  http://www.hp.com/go/hpsc

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Visitor
eazizisaid
Posts: 4
Registered: ‎02-26-2013
Message 12 of 15 (11,655 Views)

Re: HP Pro 3500 MT - cannot add PCI-E graphics card

I found an answer for this issue, i didn't try it to confirm but it's on the Hp help center and it is stated as Final and working solution, so someone please try it and leave your feed back in here :

 

Title: HP Business Desktop PC's - 6 Beeps Error or No Signal Video After Adding an Add-on Graphics Card
Questions/Symptoms
SYMPTOM: 6 Beeps Error or No Signal Video After Adding an Add-on Graphics Card
Answer/Solution
FIX:To resolve this issue please perform the steps below:  

NOTE: Use the integrated graphics card to enter the BIOS.
1. Start the PC.
2. Press the ESC key during POST.
3. Press the F10 key to go to the Computer Setup (Optionally, user may press F10 from the Startup Menu).
4. Go to the Security menu then Secure Boot .
5. Confirm the message by pressing on F10 .
6. Set the first item Legacy Support to On .
7. Set the second item Secure Boot to Disabled .
8. Set the last item Fast Boot to Disabled , Validate F10. CAUTION: Leave UEFI Boot Sources enabled
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Occasional Visitor
DCHARLES
Posts: 1
Registered: ‎03-27-2013
Message 13 of 15 (10,672 Views)

Re: HP Pro 3500 MT - cannot add PCI-E graphics card

Hello all,

I had the same problem and after tried a lot of cards and bought a branded compatible HP card, I tried this solution and it works now !

so thank a lot :))

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Occasional Visitor
cubik73
Posts: 1
Registered: ‎06-30-2013
Message 14 of 15 (8,415 Views)

Re: HP Pro 3500 MT - cannot add PCI-E graphics card

I tried the steps above and have now successfully installed my graphics adapter.
Thank you. I was on the bring of buying a new motherboard to get around this issue.

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Occasional Visitor
MCPCadmin
Posts: 3
Registered: ‎09-24-2013
Message 15 of 15 (6,734 Views)

Re: HP Pro 3500 MT - cannot add PCI-E graphics card

I havea similiar issue with an HP 6200 with NVS 300 Gfx card

under Windows 7 enterprise - it will not see the video card.

 

tried the steps listed, but the BIOS on the 6200 does NOT have an option for Secure Boot.

 

The sad part is the Graphics card came with the computer from HP. 

but apparently cannot be used with an enterprise Windows image.

time ot tke aserious look at Dell again.

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