HP Pro 3300 MT SM Bus Controller Driver Missing

[Zenoxious]

I cannot seem to Install the SM Bus Controller on Windows 7 x86.  I've used the HP driver SP53951, but that didn't work so I used the one on the Intel site here:

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20215&ProdId=3301&lang=eng

That didn't work either, I'm now at a loss because as far as I'm aware SM bus controllers should be with the chipset drivers which patently are not working.

[Paul Tikkanen]

Hi:

Please click on the device in the device manager,. Then click on the details tab. In the Properties drop down list, select the second item (hardware ID's). Post the top string of charaters you see.  Those will ID the missing device.

My guess is it is one of these two: You've tried it, I know, but if you didn't try to manually install it, that is probably your problem.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12...

The other one could be this one:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12...

Try manual installation of these drivers if they don't auto install. Click on the SM Bus controller in the device manager. Then click on the driver tab. Click on the Update Driver button. Select the Browse mt computer option. Browse to C:\SWSetup\sp53951 and see if the driver loads that way.

Do the same for the other driver if the first one didn't install.

Paul

[Zenoxious]

Hi Paul,

Thanks for the quick response, I've already tried to manually install the drivers with no luck or at least windows couldn't detect it in the folder.

Hardware ID's:

PCI\VEN_8086&DEV_1C22&SUBSYS_2ABF103C&REV_05
PCI\VEN_8086&DEV_1C22&SUBSYS_2ABF103C
PCI\VEN_8086&DEV_1C22&CC_0C0500
PCI\VEN_8086&DEV_1C22&CC_0C05

I've already tried the top one with no success, however, I tried again anyway, but still no joy.  I also tried the second one and again didn't have any luck.

[Paul Tikkanen · Accepted solution]

Hi:

From what I could find, the device is the Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22 , which doesn't tell us much.

My proposed solution is to install the chipset driver.

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20019&lang=eng&OSVersion=Windows%207%...=

Paul

[Zenoxious]

Yeah that did the trick, I did consider installing the ultity, but i thought that the actual drivers from intels site would be enough and that the utility would fail just the same.

Thanks for the help.

[Paul Tikkanen]

You're very welcome.

I was suprised the device wasn't installed with the native chipset driver package in Windows 7.

But if it wasn't the IMEI driver or the AMT driver, it had to be the chipset driver that would install it.

I'm sure the Intel chipset driver package is a newer version that what is on the Windows 7 installation disk.

The HP Pro 3300 being a new machine, the driver database in the Windows 7 installation CD didn't have that specific hardware ID, I guess.

Paul

[jrangel394]

Hello, I just purchased a new HP PRO 3300 MT, however I'm not planning to use Windows 7 and I want to downgrade to Windows XP....

All went fine, but actually I'm not able to find any Windows xp drivers for this machine...Can you please tell me where I can find the compatible driver list?

My office requires all the machines to be running on Windows Xp sp2.

Many thx and kind regards,

Richie

[Paul Tikkanen]

Hi:

It appears either HP is not supporting the Pro 3300 for XP or they haven't released the XP drivers yet.  They are probably out there somewhere.

My suggestion is to install XP on one machine, then post all the missing device details ID strings for each device and I will try and find the drivers. You can then make an image of the install or at least you will have the drivers to load on the other PC's.

Click on each missing device in the device manager, then click on the details tab. Post the top string of characters you see for each device. Those will ID the type and model of the device, and I can then begin the search for the applicable drivers.

Paul

[meconnen]

Paul, i think you solve my problem... I just purchased a new HP PRO 3300 MT,  I want to downgrade to Windows XP SP3....from Win 7. but  I'm not able to find any Windows xp drivers for this machine...[JUST I NEED LAN DRIVER ] Can you please tell me where I can find the compatible driver list?

[Paul Tikkanen]

Hi:

Since you didn't post the device details ID, for the network controller, I don't know which one you have.

It could be the Intel network controller or the Realtek one.

So without those ID's I can only guess on both.

Try this XP driver for the Intel NIC:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12...

For the Realtek NIC,. try the 7th one listed. WinXP, Win2K, Win2003 Auto Installation Program (SID:1477676)

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTy...

Paul

[hppro3300]

Hi Paul,

If I provide you strings now; can you find drivers for me?

Thank you.

Regards

[Paul Tikkanen]

Hi:

I will try. Go ahead and post the Hardware ID...

Paul

[hppro3300]

Hi Paul,

I really appreciate this.

I wanted to ask that if there are more than one IDs then I should write all of them? As its hard to write all long IDS as I cant copy paste them; copy dsnt work on them.

Thank you.

Best Regards.

[Paul Tikkanen]

Hi:

That is a problem with XP. You have to manually type them. With Vista and Windows 7, you can copy and paste them from that screen.

All I need is the top line of the 4 lines listed for any device you are missing.

And I really only need the letters and numbers From PCI/VEN to the & sign.

For example...PCI\VEN_8086&DEV_1C22

If it is just the network controller then just type in that top line you see.

Paul

[abood57]

THANKS ITS WORKING WITH ME                                YOU ARE GOOD                THANKS

[BruWee]

I have the same problem but I have an HP Compaq Pro 6300 Microtower. I tried the solution you posted here but it told me my workstation did not meet the system requirements. I'm at a loss as to where else to look.

Thanks for your prior support on this matter, hopefully you will be able assist me with this one. And hopefully HP will put the solution on their driver update.

Sincerely,

Bruce

[BruWee]

I forgot to mention I'm running Windows 7 Professional

[Paul Tikkanen]

Hi, Bruce:

If you are missing the SMBus Controller on your 6300 Pro, then you need to install this driver.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12...