HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7 (189748 Views)
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Visitor
ThePotter
Posts: 4
Registered: ‎02-10-2011
Message 1 of 87 (189,748 Views)
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HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

Hello,

I have formated my 'HP DC7700 Small Form Factor' recently  and loaded Windows 7, and as I don't have the original install and restore cds, I have been having issues with drivers.
The one I am missing is listed below(as it is shown in yellow in the device manager):
Other devices:
-PCI Simple Communications Controller

 

If I try to update the driver I get the message

 

'The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.'

 

The internal speaker is not working also,

 

Any ideas ?

 

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Honored Contributor
Paul Tikkanen
Posts: 3,297
Registered: ‎04-11-2007
Message 2 of 87 (189,331 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

Hi:

 

The audio (internal speaker) issue can be remedied by downloading and installing the latest Realtek audio driver directly from the realtek website.

 

Accept the agreement, download and install the first driver on the list:

 

http://218.210.127.131/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownType...

 

See if this driver gets rid of your PCI Simple Comms problem:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12...

 

Paul

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Visitor
ThePotter
Posts: 4
Registered: ‎02-10-2011
Message 3 of 87 (189,317 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

Hi Paul

 

Thanks for your help.  The internal speaker is now working with the Realtek link you provided.

 

Unfortunately the the issue with the PCI Simple Communications Controller is still there, the link suggested came back saying OS not supported (I'm running Windows 7)

 

Anyway I say thank you

ThePotter

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Honored Contributor
Paul Tikkanen
Posts: 3,297
Registered: ‎04-11-2007
Message 4 of 87 (189,306 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

HI:

 

We're not giving up that easy...:smileyhappy:

 

Please click on the PCI simple comms controller in the device manager. Then click on the details tab. In the Properties window, drop down to the second item on the list (Hardware ID's). Post the top string of characters you see.

 

That string of characters identifies the manufacturer of the device and the device type. With that info, perhaps we can locate the suitable driver for it.

 

Did you download and install the chipset driver for your PC?  If not, please do and reboot.

 

It is possible the chipset driver will solve the problem as well but if not, please do the above.

 

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19597&lang=eng

 

Paul

 

 

 

 

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Visitor
ThePotter
Posts: 4
Registered: ‎02-10-2011
Message 5 of 87 (189,301 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

The chipset driver didn't help but the hardware ids from Device manager are

 

PCI\VEN_8086&DEV_2994&SUBSYS_2801103C&REV_02

PCI\VEN_8086&DEV_2994&SUBSYS_2801103C

PCI\VEN_8086&DEV_2994&CC_078000

PCI\VEN_8086&DEV_2994&CC_0780

 

many thanks for youe assistance

ThePotter

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Honored Contributor
Paul Tikkanen
Posts: 3,297
Registered: ‎04-11-2007
Message 6 of 87 (189,280 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

Hi:

 

Here ya go. Based on the device details you posted, this should take care of the missing hardware driver.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=vc-876...

 

Paul

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Visitor
ThePotter
Posts: 4
Registered: ‎02-10-2011
Message 7 of 87 (189,273 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

Hi

 

Thank you so much, this did fix the problem immediately.

 

Really appreciate your time on this.

 

ThePotter

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Occasional Advisor
Wei Guo_1
Posts: 5
Registered: ‎12-29-2010
Message 8 of 87 (187,154 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

Hi, I have the same issues you have, Could you please tell me how did you fixed your problems?

 

Thanks.

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Honored Contributor
Paul Tikkanen
Posts: 3,297
Registered: ‎04-11-2007
Message 9 of 87 (187,150 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

Hi:

 

Install the chipset driver first and reboot:

 

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19597&lang=eng

 

Try the audio driver I posted and the IMEI driver:

 

Audio:

 

Accept the agreement, download and install the first driver on the list:

 

http://218.210.127.131/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownType...

 

IMEI:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=vc-876...

 

Paul

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Occasional Advisor
Wei Guo_1
Posts: 5
Registered: ‎12-29-2010
Message 10 of 87 (187,148 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

Thanks Paul, the sp34743 really works.

 

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Occasional Visitor
Amwey
Posts: 2
Registered: ‎07-22-2011
Message 11 of 87 (183,308 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

[ Edited ]

I have the same problem with my HP DC7700 ultra slim computer.

 

I tried all the above solutions.  Obviously, none of the them worked.

 

Here are the hardware ids:

PCI\VEN_8086&DEV_2994&SUBSYS_2803103C&REV_02
PCI\VEN_8086&DEV_2994&SUBSYS_2803103C
PCI\VEN_8086&DEV_2994&CC_078000
PCI\VEN_8086&DEV_2994&CC_0780

 

Your help will be very much appreciated.

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Honored Contributor
Paul Tikkanen
Posts: 3,297
Registered: ‎04-11-2007
Message 12 of 87 (183,304 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

Hi:

 

The device details ID string you posted reveals the device to be the Intel Management Engine Interface device.

 

The driver I posted above didn't work?  It should have.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=vc-876...

 

You have the same exact issue as this person did...

 

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7
The chipset driver didn't help but the hardware ids from Device manager are

 

PCI\VEN_8086&DEV_2994&SUBSYS_2801103C&REV_02

PCI\VEN_8086&DEV_2994&SUBSYS_2801103C

PCI\VEN_8086&DEV_2994&CC_078000

PCI\VEN_8086&DEV_2994&CC_0780

 

many thanks for youe assistance  ThePotter

 

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7
 

Here ya go. Based on the device details you posted, this should take care of the missing hardware driver.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=vc-876...

 

Paul

 

Hi

 

Thank you so much, this did fix the problem immediately.

 

Really appreciate your time on this.

 

ThePotter

 
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Occasional Visitor
jesiegel
Posts: 1
Registered: ‎08-04-2011
Message 13 of 87 (182,586 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

[ Edited ]

Im having the same issue as well... my hardware ids are:

 

PCI\VEN_8086&DEV_2994&REV_02
PCI\VEN_8086&DEV_2994
PCI\VEN_8086&CC_078000
PCI\VEN_8086&CC_0780
PCI\VEN_8086
PCI\CC_078000
PCI\CC_0780

 

i have tried the fixes in here and they havent worked for me.

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Honored Contributor
Paul Tikkanen
Posts: 3,297
Registered: ‎04-11-2007
Message 14 of 87 (182,577 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

Hi:

 

I have read posts where some folks have to manually install the driver, so give that a try.

 

Execute the driver package sp50124. It won't install apparently.

 

OK, now go into your device manager. Click on the problem PCI Simple Comms Controller. Click on the driver tab. Click on the Update driver button.  Select the "Browse my computer for..." option.

 

Browse to C:\SWSETUP\sp50124 and see if it will load the driver that way.

 

Others have tried it that way and they said the driver installed.

 

Good luck,

 

Paul

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Occasional Visitor
Amwey
Posts: 2
Registered: ‎07-22-2011
Message 15 of 87 (182,164 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

Your last advise works.

 

Thank you!

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Occasional Visitor
Maddog666
Posts: 3
Registered: ‎10-10-2011
Message 16 of 87 (178,085 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

Dear All,

 

sorry but I've got the same problem. But given drivers don't work.

I was able to install a lot with the drivers from the Restore Plus! DVD of dc7800 but not the PCI.

 

The Hardware id i get showed is:

 

PCI\VEN_8086&DEV_2997&SUBSYS_2801103C&REV_02
PCI\VEN_8086&DEV_2997&SUBSYS_2801103C
PCI\VEN_8086&DEV_2997&CC_070002
PCI\VEN_8086&DEV_2997&CC_0700

 

I've got Win XP Prof on this pc.

 

Thanks for your help in advance.

 

Ps.: The Driver's:

Intel Host Embedded Controller Interface (HECI) Driver & Realtek High-Definition Audio Driver from the dc7700 driver and software page worked alright.

 

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Honored Contributor
Paul Tikkanen
Posts: 3,297
Registered: ‎04-11-2007
Message 17 of 87 (178,065 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

Hi, Maddog666:

 

You need to install the Intel AMT SOL for your dc7800:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12...

 

Paul

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Occasional Visitor
Maddog666
Posts: 3
Registered: ‎10-10-2011
Message 18 of 87 (178,019 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

Dear Paul,

 

thanks for the supplied link.

I'm sorry to inform you, that this didn't clear the problem.

 

I suspect this hardware is the 'extra' COM plug i.e. marked B.

As we won't be needing/using it, I will just take it out.

 

In case this doesn't work, I'll be happy to receive a diffrent driver link.

Please bare in mind that I've got Win XP Prof. SP3 running and that it is a HP dc7700 Small Form Factor Base Unit.

 

But I've got a tip for anybody who is looking for dirves for these PC's....go on the intel site and start the automatic detection.

This provided new drives for graphics, network and so on for me.

 

Thanks in advance.

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Occasional Visitor
Maddog666
Posts: 3
Registered: ‎10-10-2011
Message 19 of 87 (178,016 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

Ok....it wasn't the mentioned COM plug.

And I'm out of ideas....

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Honored Contributor
Paul Tikkanen
Posts: 3,297
Registered: ‎04-11-2007
Message 20 of 87 (177,991 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

[ Edited ]

Hi:

 

Try to manually install the driver by clicking on the device in the device manager. Then click on the driver tab. Click on update driver. Select the Browse my computer for software and browse to C:\SWSetup\sp46134 and see if it installs that way.

 

...and you did install the chipset driver before installing anything else, correct?

 

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20019&lang=eng&OSVersion=Windows%207%...=

 

Paul

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Occasional Visitor
markglash
Posts: 2
Registered: ‎10-21-2011
Message 21 of 87 (176,849 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

Hi Paul

 

i have the same issue but im getting no where with any of the steps listed here

 

im on win 7 enterprise 32bit

 

hardware ids

PCI\VEN_8086&DEV_2994&SUBSYS_2801103C&REV_02
PCI\VEN_8086&DEV_2994&SUBSYS_2801103C
PCI\VEN_8086&DEV_2994&CC_078000
PCI\VEN_8086&DEV_2994&CC_0780

 

i have downloaded the chipsets for sp34743 ( not supported message) and sp50124 ( again not supported when i run this but it says supports win 7 enterprise 32 bit on the site?? )

 

i have also navigated to the driver folder from device manager and it dont find anything there.

 

i have installed the realtek drivers and have audio but need this PCI Simple Communications Controler fixed isf possible

 

Please help paul

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Occasional Visitor
markglash
Posts: 2
Registered: ‎10-21-2011
Message 22 of 87 (176,844 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

Hi Paul,

Now resolved

 

 

just downloaded a load of chipsets for the family and pointed the device manager to the swsetup folder and it did its thing

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Eng-3
Posts: 2
Registered: ‎01-17-2012
Message 23 of 87 (168,269 Views)

HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

[ Edited ]

Hi All,

I am currently running my DC7700p Ultra Thin and I do have the same problem as described above. I am Running windows 7 on the machine and am missing the PCI Simple Communication Controllers.

I have, of course, tried some solutions above and I still cannot fix this issue. There is not issue when installing, no Not supported OS or System Requirements.

The HW Ids are:

PCI\VEN_8068&DEV_2994&SUBSYS_2803103C&REV_02

 

PCI\VEN_8068&DEV_2994&CC_078000

 

As well as this I have tried to manually install these drivers using the Update but I encounter an issue here.

"Windows could not find driver software for your device."

 

Beyond that I am unsure what other steps I can take to create a resolution.

 

In relation to downloading dozens of Chipset drivers; Here we use Imaging on multiple machines and we need to keep a close eye on all drivers we use. As this is a school we cannot allow people to have access to certain areas of the system's BIOS, ports for security reasons. If dozens do need to be dl'd I would need to trial and error, which is fine.

 

UPDATE: I have DL'd Intel PRO/1000 and Soft Modem (which have previously solved missing PCI Drivers on the 8200s) as well as BIOS Utilities and HP Client Interfaces, in accordance to HP Compaq dc7700 Ultra-Slim Desktop PC but for some reason It will not Download all the paqs and I am attempting the singular DL of each. I am still encountering the issue.

 

Further Regards 

 

Eng-3

 

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Eng-3
Posts: 2
Registered: ‎01-17-2012
Message 24 of 87 (168,236 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

[ Edited ]

Hi all.

I have discovered the solution to my problem, hopefully it can be applied to you guys at home.

 

I have installed Intel(R) ME before but I have found that the Installation of Intel® ME: Management Engine Driver for Intel 963/965 Chipset-Based Desktop Boards completely clears this up.

 

At first the installation told me that it was not installed correctly but after a quick re-installation It eliminates the PCI Simple Communication.

 

It Worked! :D:D:D

 

Kind Regards

 

Eng-3

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Ern Reeders
Posts: 3
Registered: ‎02-14-2009
Message 25 of 87 (164,829 Views)

Re: HP DC7700 driver missing for -PCI Simple Communications Controller using Windows 7

Tearing my hair out!

 

Have DC7300, XP SP3; after a complete OS reinstall the device at boot time detects the PCI Simple Comms controller but can't locate s/w or driver for it.

 

I have run the Intel driver detector; it updated the graphics driver but could not update the LAN  cos it said Proset stuff had to be deleted first.  This is out of my competence.

 

Have used the HP driver site to update the Algere soft modem, Intel Mgt Engine Interface, Intel Chip Support for Windows and HECI.

 

Properties for the comms controller are:

PCI\VEN_E159&DEV_0001&SUBSYS_0002E159&REV_00\4&3721BFB3&0&20F0

 

Help gratefully received!

 

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