Elite 8000 Windows 7 w SP1 (32bit) BSOD immediately following wake from sleep (3654 Views)
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TimG_CMU
Posts: 5
Registered: ‎03-11-2011
Message 1 of 4 (3,654 Views)
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Elite 8000 Windows 7 w SP1 (32bit) BSOD immediately following wake from sleep

While testing Windows 7 SP1 (32bit) installations on various pieces of hardware around my office, I ran into a problem with the HP Compaq 8000 Elite Convertible Minitower.

 

I have found that following the installation of SP1 for Windows 7, whenever the system sleeps, upon wake, I'll get a BSOD.

 

To rule out other software as a possible cause, I did a fresh install of Windows 7 SP1, put the system to sleep, then pressed a button on the keyboard to wake the system and...BSOD.  I have confirmed that this occurs on all of our HP Compaq 8000 Elite Convertible Minitowers.  The systems previously did not have this issue (prior to SP1).

 

Some troubleshooting steps I've already taken without success:

Updated BIOS from 1.02 to 1.07

Updated the Video Driver from ATI's website

Updated the Intel chipset drivers from Intel's website

Ran all critical Windows 7 updates (and looked through recommended updates, none seemed to be relevant).

 

I'll attach the minidumps, but each dump is essentially the same (aside from the first one).  Here's the plain text output of Bluescreenviewer:

 

First minidump:

031111-20311-01.dmp 3/11/2011 7:39:12 PM KERNEL_DATA_INPAGE_ERROR 0x0000007a 0xc0413c78 0xc000000e 0x29207860 0x8278fc76 ntkrnlpa.exe ntkrnlpa.exe+def20 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17514 (win7sp1_rtm.101119-1850) 32-bit  C:\Windows\Minidump\031111-20311-01.dmp 2 15 7601 150,640 

All others look like this one:

031111-11762-01.dmp 3/11/2011 7:48:23 PM CRITICAL_OBJECT_TERMINATION 0x000000f4 0x00000003 0x8602a220 0x8602a38c 0x82a63cf0 ntkrnlpa.exe ntkrnlpa.exe+def20 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17514 (win7sp1_rtm.101119-1850) 32-bit  C:\Windows\Minidump\031111-11762-01.dmp 2 15 7601 144,576 

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Occasional Contributor
TimG_CMU
Posts: 5
Registered: ‎03-11-2011
Message 2 of 4 (3,649 Views)

Re: Elite 8000 Windows 7 w SP1 (32bit) BSOD immediately following wake from sleep

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IMPERIAL COLLEGE ICT PU
Posts: 2
Registered: ‎02-10-2008
Message 3 of 4 (3,575 Views)

Re: Elite 8000 Windows 7 w SP1 (32bit) BSOD immediately following wake from sleep

[ Edited ]

Hi,

We have come across the same issue when installing Windows 7 Service Pack 1, where users get a BSOD when waking up the system from Sleep.

This has been seen on the "HP Compaq 8100 Elite SFF PC" & "HP Compaq 8000 Elite SFF Business PC".

 

Cause:

The apparent cause for this problem is that the Windows system has an issue reading the Hard Drive after it wake up from sleep. Dump files will show different information of processes causing this problem, but nothing specific.

 

Solution:

1. Boot into BIOS Setup

2. Go to Power options

3. Change the "ACPI S3 Hard Disk Reset" option to "Enable"

4. Restart

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Occasional Contributor
TimG_CMU
Posts: 5
Registered: ‎03-11-2011
Message 4 of 4 (3,567 Views)

Re: Elite 8000 Windows 7 w SP1 (32bit) BSOD immediately following wake from sleep

Thank you, setting that BIOS value appears to have corrected the problem.

 

Now the question is, does HP need to put out a BIOS update for this or does MS need to produce a patch for Windows 7 w/SP1?

 

;)

 

Thanks again.

 

-Tim

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