03-11-2011 05:08 PM
While testing Windows 7 SP1 (32bit) installations on various pieces of hardware around my office, I ran into a problem with the HP Compaq 8000 Elite Convertible Minitower.
I have found that following the installation of SP1 for Windows 7, whenever the system sleeps, upon wake, I'll get a BSOD.
To rule out other software as a possible cause, I did a fresh install of Windows 7 SP1, put the system to sleep, then pressed a button on the keyboard to wake the system and...BSOD. I have confirmed that this occurs on all of our HP Compaq 8000 Elite Convertible Minitowers. The systems previously did not have this issue (prior to SP1).
Some troubleshooting steps I've already taken without success:
Updated BIOS from 1.02 to 1.07
Updated the Video Driver from ATI's website
Updated the Intel chipset drivers from Intel's website
Ran all critical Windows 7 updates (and looked through recommended updates, none seemed to be relevant).
I'll attach the minidumps, but each dump is essentially the same (aside from the first one). Here's the plain text output of Bluescreenviewer:
031111-20311-01.dmp 3/11/2011 7:39:12 PM KERNEL_DATA_INPAGE_ERROR 0x0000007a 0xc0413c78
All others look like this one:
031111-11762-01.dmp 3/11/2011 7:48:23 PM CRITICAL_OBJECT_TERMINATION 0x000000f4 0x000000
Solved! Go to Solution.
03-14-2011 06:04 AM - edited 03-14-2011 06:06 AM
We have come across the same issue when installing Windows 7 Service Pack 1, where users get a BSOD when waking up the system from Sleep.
This has been seen on the "HP Compaq 8100 Elite SFF PC" & "HP Compaq 8000 Elite SFF Business PC".
The apparent cause for this problem is that the Windows system has an issue reading the Hard Drive after it wake up from sleep. Dump files will show different information of processes causing this problem, but nothing specific.
1. Boot into BIOS Setup
2. Go to Power options
3. Change the "ACPI S3 Hard Disk Reset" option to "Enable"
03-14-2011 06:13 AM
Thank you, setting that BIOS value appears to have corrected the problem.
Now the question is, does HP need to put out a BIOS update for this or does MS need to produce a patch for Windows 7 w/SP1?