10-17-2008 03:47 AM
10-17-2008 04:19 AM
In XP, you can look up the device name in the device manager.
Control Panel > System (icon) > hardware (tab) > Device Manager
If there is a yellow mark right click it, select Properties, Details tab...
You Will find a string like this one:
copy and paste the entire string and post it here on HP site .... (copy CTRL-C and PASTE CTRL-V)
VEN_ is the vendor and DEV_ is the device model number ...
with that string we can get you the proper driver.
say thanks with HP POINTS
10-17-2008 05:59 AM
I am assuming you are using Windows XP, based on your screen shot. Is that correct?
The first device is the Serial-over-LAN device. Make sure you have these two drivers installed (these work for XP and Vista):
The last device is the TPM, or Trusted Platform Module for security. Here are the XP drivers:
Hope this helps,
I am an HP Employee.