8200 Elite SFF PCI Serial Port Driver W7 64 Bit (61729 Views)
Reply
Occasional Contributor
Posts: 3
Registered: ‎06-09-2011
Message 1 of 15 (61,729 Views)

8200 Elite SFF PCI Serial Port Driver W7 64 Bit

[ Edited ]

We are having issues with one single driver on our new 8200 Elite SFF's. It is a PCI serial Port. Here is the HW ID's

PCI\VEN_8086&DEV_1C3D&SUBSYS_1495103C&REV_04
PCI\VEN_8086&DEV_1C3D&SUBSYS_1495103C
PCI\VEN_8086&DEV_1C3D&CC_070002
PCI\VEN_8086&DEV_1C3D&CC_0700


This thing has been whooping me all morning. Any Ideas? Thanks

 

 

P.S. This thread has been moevd from Archived Desktops and Workstations Boards > Windows based to Business PCs - Compaq, Elite, Pro. - Hp forum moderator

Occasional Contributor
Posts: 3
Registered: ‎06-09-2011
Message 2 of 15 (61,288 Views)

Re: 8200 Elite SFF PCI Serial Port Driver W7 64 Bit

When loaded on a 32 bit W7 load, the HW Id for this is loaded correctly using the drivers located in the System32\drivers folder and they are: serenum.sys and serial.sys. They fail to load when using a 64 bit OS.
Occasional Visitor
Posts: 2
Registered: ‎06-12-2011
Message 3 of 15 (61,288 Views)

Re: 8200 Elite SFF PCI Serial Port Driver W7 64 Bit

We're actually having the opposite issue... it shows up under "other devices" when we install a 32bit copy of Windows 7. However, there are no "unknown devices" when using the Windows 7 64bit discs that shipped with the machine.

I believe it's related to Intel AMT SOL, but can't figure out what to install to get it to detect.

Here's the information from a program named Double Driver when run on the 64 bit install.

< Intel(R) Active Management Technology - SOL >

Version: 7.0.0.1109
Date: 9-11-2010
Provider: Intel
Class: Ports
Setup Information: oem35.inf
Setup Section: ComPort.NT
Hardware ID: pci\ven_8086&dev_1c3d&cc_0700
Occasional Visitor
Posts: 2
Registered: ‎06-12-2011
Message 4 of 15 (61,288 Views)

Re: 8200 Elite SFF PCI Serial Port Driver W7 64 Bit

Actually, looks like I just needed a little more googling to get the 32 bit version.

I googled "intel amt 7.0.0.1109 hp". That took me to a Lenovo document with install instructions, referencing a file named c5amt10us17.exe. I could only find this file on the Lenovo japanese site, but it fixed the problem. I just had to download and run it, then have Windows look in the C:\SWTOOLS\drivers\amt\Intel\Drivers\SOL folder for the driver.

Here's the link to the file:
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkcentre_drivers/c5amt10us17.exe
Occasional Visitor
Posts: 1
Registered: ‎07-06-2011
Message 5 of 15 (61,147 Views)

Re: 8200 Elite SFF PCI Serial Port Driver W7 64 Bit

[ Edited ]

This looks like HP's official link.  Thanks for the research on this, it's a disappointed that this isn't easier to find by the Model.  http://goo.gl/G18kc

Occasional Visitor
Posts: 1
Registered: ‎08-18-2011
Message 6 of 15 (59,921 Views)

Re: 8200 Elite SFF PCI Serial Port Driver W7 64 Bit

I've got the same issue and the above drivers did not fix the problem.  Are their any other available drivers I can try for this?

Honored Contributor
Posts: 3,462
Registered: ‎04-11-2007
Message 7 of 15 (59,712 Views)

Re: 8200 Elite SFF PCI Serial Port Driver W7 64 Bit

Hi:

 

All you should need to do is manually install this driver, and it should load your AMT device:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12...

 

Run the executable. It may or not install. If it doesn't install automatically, click on your missing device in the device manager. Then click on the driver tab. Click on the update driver button. Select the Browse my computer for software option and browse to C:\SWSetup\sp52247, and the drivers should install.

 

Paul

Visitor
Posts: 4
Registered: ‎02-07-2015
Message 8 of 15 (5,557 Views)

Re: 8200 Elite SFF PCI Serial Port Driver W7 64 Bit

Hallo,

Why are all the pages  not available anymore ????

Honored Contributor
Posts: 3,462
Registered: ‎04-11-2007
Message 9 of 15 (5,545 Views)

Re: 8200 Elite SFF PCI Serial Port Driver W7 64 Bit

Hi:

 

The PCI Serial Port driver has been updated and can be found at the link below.

 

http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5037951&swItemId=vc_138955_1&swEnvOid=405...

Visitor
Posts: 4
Registered: ‎02-07-2015
Message 10 of 15 (5,520 Views)

Re: 8200 Elite SFF PCI Serial Port Driver W7 64 Bit

Hi,

Thanks for the link, sorry for not saying, i am using a elite 8200 with windows 7 pro 32 bit Dutch.

The sp69506.exe gives me a error.

 

" This computer does not meet the minimum requirements for installing the software"

 

 

Thanks in advanced

Honored Contributor
Posts: 3,462
Registered: ‎04-11-2007
Message 11 of 15 (5,515 Views)

Re: 8200 Elite SFF PCI Serial Port Driver W7 64 Bit

You're very welcome.

 

See if this driver works instead.

 

http://h20565.www2.hp.com/hpsc/swd/public/detail?swItemId=vc_135380_1#tab-history

 

If that doesn't work either, try manually installing it.

 

As you can see this driver is meant for your PC....

 

Provides support for HP Compaq 6200 Series and HP Compaq 8200 Series systems.

 

http://h20565.www2.hp.com/hpsc/swd/public/detail?swItemId=vc_135380_1#tab-history

Visitor
Posts: 4
Registered: ‎02-07-2015
Message 12 of 15 (5,463 Views)

Re: 8200 Elite SFF PCI Serial Port Driver W7 64 Bit

Hi,

Thanks again for the new driver, i think there is something wrong with my mobo.

 

I can not install any of the driver you gave me for " pci simple communication controle" .

Not even manually

 

In the updates of windows there is a update i can use.

After having no yellow in computermanagement the pc will crash when its doing nothing after idle for like 20 mins.

 

So im not sure whats going wrong but if i can not use any of your drivers and the only one i can use makes it crash, mybe mobo is not good ??? it is brandnew.

 

So the driver thats giving the problem is,  pci simple communication controle.

 

If you mybe still have another driver that i can use that would be great.

only yellow i have is, pci seriel poort and pci simple communication controle.

 

Thanks in advanced  

Honored Contributor
Posts: 3,462
Registered: ‎04-11-2007
Message 13 of 15 (5,456 Views)

Re: 8200 Elite SFF PCI Serial Port Driver W7 64 Bit

You're very welcome.

 

Sorry that nothing seems to be working for you.

 

Unfortunately, I don't have any other suggestions for you to try.

 

Visitor
Posts: 4
Registered: ‎02-07-2015
Message 14 of 15 (5,444 Views)

Re: 8200 Elite SFF PCI Serial Port Driver W7 64 Bit

Thanks for your effort, il have to send the pc back.

 

 

Occasional Visitor
Posts: 2
Registered: ‎05-28-2010
Message 15 of 15 (1,285 Views)

Re: 8200 Elite SFF PCI Serial Port Driver W7 64 Bit

The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.