8200 Elite SFF PCI Serial Port Driver W7 64 Bit (45201 Views)
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Occasional Contributor
Isaac Armstrong
Posts: 3
Registered: ‎06-09-2011
Message 1 of 7 (45,201 Views)

8200 Elite SFF PCI Serial Port Driver W7 64 Bit

[ Edited ]

We are having issues with one single driver on our new 8200 Elite SFF's. It is a PCI serial Port. Here is the HW ID's

PCI\VEN_8086&DEV_1C3D&SUBSYS_1495103C&REV_04
PCI\VEN_8086&DEV_1C3D&SUBSYS_1495103C
PCI\VEN_8086&DEV_1C3D&CC_070002
PCI\VEN_8086&DEV_1C3D&CC_0700


This thing has been whooping me all morning. Any Ideas? Thanks

 

 

P.S. This thread has been moevd from Archived Desktops and Workstations Boards > Windows based to Business PCs - Compaq, Elite, Pro. - Hp forum moderator

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Occasional Contributor
Isaac Armstrong
Posts: 3
Registered: ‎06-09-2011
Message 2 of 7 (45,168 Views)

Re: 8200 Elite SFF PCI Serial Port Driver W7 64 Bit

When loaded on a 32 bit W7 load, the HW Id for this is loaded correctly using the drivers located in the System32\drivers folder and they are: serenum.sys and serial.sys. They fail to load when using a 64 bit OS.
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Adam C. Brock
Posts: 2
Registered: ‎06-12-2011
Message 3 of 7 (45,168 Views)

Re: 8200 Elite SFF PCI Serial Port Driver W7 64 Bit

We're actually having the opposite issue... it shows up under "other devices" when we install a 32bit copy of Windows 7. However, there are no "unknown devices" when using the Windows 7 64bit discs that shipped with the machine.

I believe it's related to Intel AMT SOL, but can't figure out what to install to get it to detect.

Here's the information from a program named Double Driver when run on the 64 bit install.

< Intel(R) Active Management Technology - SOL >

Version: 7.0.0.1109
Date: 9-11-2010
Provider: Intel
Class: Ports
Setup Information: oem35.inf
Setup Section: ComPort.NT
Hardware ID: pci\ven_8086&dev_1c3d&cc_0700
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Occasional Visitor
Adam C. Brock
Posts: 2
Registered: ‎06-12-2011
Message 4 of 7 (45,168 Views)

Re: 8200 Elite SFF PCI Serial Port Driver W7 64 Bit

Actually, looks like I just needed a little more googling to get the 32 bit version.

I googled "intel amt 7.0.0.1109 hp". That took me to a Lenovo document with install instructions, referencing a file named c5amt10us17.exe. I could only find this file on the Lenovo japanese site, but it fixed the problem. I just had to download and run it, then have Windows look in the C:\SWTOOLS\drivers\amt\Intel\Drivers\SOL folder for the driver.

Here's the link to the file:
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkcentre_drivers/c5amt10us17.exe
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Occasional Visitor
thejtluv
Posts: 1
Registered: ‎07-06-2011
Message 5 of 7 (45,027 Views)

Re: 8200 Elite SFF PCI Serial Port Driver W7 64 Bit

[ Edited ]

This looks like HP's official link.  Thanks for the research on this, it's a disappointed that this isn't easier to find by the Model.  http://goo.gl/G18kc

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Occasional Visitor
spm2600
Posts: 1
Registered: ‎08-18-2011
Message 6 of 7 (43,801 Views)

Re: 8200 Elite SFF PCI Serial Port Driver W7 64 Bit

I've got the same issue and the above drivers did not fix the problem.  Are their any other available drivers I can try for this?

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Honored Contributor
Paul Tikkanen
Posts: 3,278
Registered: ‎04-11-2007
Message 7 of 7 (43,592 Views)

Re: 8200 Elite SFF PCI Serial Port Driver W7 64 Bit

Hi:

 

All you should need to do is manually install this driver, and it should load your AMT device:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12...

 

Run the executable. It may or not install. If it doesn't install automatically, click on your missing device in the device manager. Then click on the driver tab. Click on the update driver button. Select the Browse my computer for software option and browse to C:\SWSetup\sp52247, and the drivers should install.

 

Paul

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