12-20-2011 09:27 AM
Hello Paul, dear old friend,
I suggest that you visit Seagate's website and collect whatever they have for testing the drives.
This might help in detecting any SMART errors on the new disk.
Alle the best
12-21-2011 10:24 AM
Thanks Rainald for your sage advice.
I've used "Seatools" (very good) and it confirms that the newbie drive is on its way out....
I didn't bother changing its position - I think that is confirmation enough!
The drive's still working fine, but there's nothing too important on it and it's under 5yr guarantee.
So full marks for "SMART" technology I guess!!
Have a great Xmas - and best wishes for 2012
12-21-2011 01:12 PM
so I think you might make use of the warranty ;-)
All the best and the best wishes for Christmas and a peaceful 2012
01-24-2012 05:18 AM
it seems that you did not read this thread prior to posting :-(
Otherwise you have seen the answers specifying that there is no repair for the said error and the warning is most valid.
In can only repeat what I had said 3 years ago:
if this warning appears the HDD is defective and is no longer able to cover bad sectors.
The HDD will die sooner or later and writing to the HDD may cause corruption due to bad sectors.
If this appears:
1.) Immediately make a backup of all of your data and/or an image of the HDD.
2.) Replace the HDD with a new one.
a) If the machine is still covered by warranty, call HP and open a case. They will send you a new drive and - depending an the warranty scheme - send a serviceman to change the drives.
b) Otherwise by a new HDD. You can use a HDD from any manufacturer (no need to buy the thing from HP).
Let me repeat:
It's a deadly sin to work with a HDD which shows the said symptoms.
03-26-2012 06:14 AM
I have the failure error and will be buying a new HDD.
I'm also getting an external drive to backup the current system and another laptop. (The failing one is a Pavilion dv7-4170us; the other is a Pavilion dv7-4069wm.)
I want to use the external drive as the primary storage for my documents, music, pictures, etc. Is it possible to have images from two different computers on the external, and to use the external as the primary accessible storage unit? The external is a 1.5TB Western Digital; the two laptops have 640GB internal drives (neither of which has much on them - 50-60GB each). Will I need to partition the external? (If so, how is this done?)
Also, in looking for a new internal drive, will I need to replace it with an identical drive (640GB 5400rpm)?
Or, is it possible to get a different drive?
Thanks for your help.
03-27-2012 07:16 AM
If you have at least one Seagate drive in (or I think attached to) the machine, you can download and use a basic version of Acronis True Image for free - other manufacturers may offer something similar.
The free version from Seagate is called Disk Wizard is the download is here:
Once you've downloaded it and start to use it, you should find an option to buy the full version at a considerablre discount - but the free one will let you partition disks and create complete bootable disk images.
The disk images are compressed files (.tib files) and are stored like any other file - so you can save them on your new external disk without any need to partition, so maximising flexibility of its use. Your two 640GB will certainly back up onto a single 1.5TB - but for security you really need enough space to retain the last back-up before writing the new one! With your current usage on the live drives, this will not be a problem - but it will become one later if both active drives get nearer full capacity.
The free version ONLY gives you "one off" back ups as compmlete disk images - it is not a file by file backup nor does it offer differential back-ups - for that you need to buy the full version - or use a different application
For your replacement drive, you are not limited to the original size nor spin speed. Any 2.5inch SATA drive should be fine. However, I would recommend you buy a recognised brand - the few extra pounds are nothing in comparison to the value of lost data downstream..... I've generally found Seagate very good - apart from the one drive that showed Smart Drive failure - but still worked to copy out the data and was replaced under their 5 year guarantee. But have a search on the internet for people's comments.
Hope that helps, Paul
04-08-2012 09:33 AM
i have a problem with my hard drive it says (1720-SMART Hard Drive detects imminent failure Attribute failed: #5)
what is the solution for this problem..
04-10-2012 02:39 AM
Regrettably, there is no cure - you must change the disk.
You should check whether the disk is under warranty - you may be entitled to a free replacement.
Hopefully you will have backed up your disk regularly. But if not and if you're lucky, you'll be able to clone the disk onto the replacement before the existing one fails completely - or create an image which you can later use to restore your systems and data onto a new disk.
Please read the whole of this thread where you'll find helpful information about replacing the disk.
05-05-2012 05:54 AM
As your question relates to an attribute (#7) which is not addressed in this thread, (this on'e aboout Attr #5), it would be better for you to start a new thread or find a more appropriate one.
Att #7 relates to a high incidence of seek errors - viz: the magnetic heads are not positioning accurately over the relevant radial on the disk.
This is generally considered non-critical - but I would change the disk, because this indicates that the head positioning system is failing or that the disk is distorted.
Some HDDs have a long guarantee, (eg up to 5 years) so check that out as you may be entitled to a free replacement
Unfortunately, this is not something you can fix yourself and if you continue to use the disk you should recognise there is a higher than normal risk of catastrophic failure - so be very careful to backup its contents regularly in a two or more stage process. (viz: don't overwrite a backup until the subsequent one has completed successfully.
05-08-2012 08:32 AM - edited 05-08-2012 08:33 AM
Thank you for the help! (I used the Windows 7 image creator/backup to put an image on the new
WD external. When attempting to install the image onto the new HDD there is a constant failure -
sometihng to the effect that "there is no drve associated with an image to be installed." Yet, the
program that is supposed to install the image onto the new HDD, shows the image is there.
Any idea how to resolve this problem?)
05-10-2012 01:41 AM
Sorry - I'm not familiar with Windows7 - I only start to trust MS crap after it's been around for several years - and not much even then....!!
I've checked and there is an Acronis version for WD drives:
If I've understood you correctly, you've formatted the new WD disk, then created the image file on that new disk and are now trying to run it on the new disk?. I don't see how that could work.
Assuming W7 works in much the same way as Acronis, the image file must not be on the destination disk - because the first move on running the image file will be to format and partition that disk and then write the image to it.
Hope that helps ...
07-22-2012 08:11 PM
Of the few Hard Drive failures I've had; after I get the Notification of "Iminant failure" to appear my Hard Drives have dropped dead before I had a chance to back anything up! That's why I found it interesting when I purchased an 'off-lease' dc7600 CMT. I bought the computer and immediately yanked the Seagate Hard Drive and replaced it with a 'fresh' "re-certified" WD 40GB Sata II (3 Gb/sec). I wanted it for fun. Not a week later, I received exactly the same error message from S.M.A.R.T. - 1720 - Smart Hard Drive Detects iminent failure,....finding SATA 0 : "dark blue" (!?!) with failure Attribute: 05. Back Up and run DPS Self-Test,...After the test was completed, my error was "Code 4". Since I had the original drive stowed away, and I hadn't had enough time to load anything important, I decided to keep running that little WD until it dropped dead! That's what brought me here! It's 4 weeks later and that little tater hasn't dropped dead yet! It successfully does maintenance chores like Disk Clean-Up, Defragments "o.k.", I haven't lost any sectors (performing Windows own disk check and fix any errors). None were to be found! Piriform's Defragmenter says ID #5 shows a one time Realocated Sectors Count "Real Value" of 620. but the "current"/"Worst" ranges are within range. Piriform's SPECCY doesn't have any Values 'out-of-range' and reports the Hard Drive, running at around 35C to be "GOOD". I took a little time today to search for answers as to WHY my Hard Drive HASN'T Dropped Dead!!!
03-28-2013 03:45 AM
The everyday used HD is now showing this imminent failure even though the Quick Test and Full Test show that the HD has Passed. The backup has no error warning.
I have tried a complete clean of the everyday HD using Acronis and irreversible disk wiping. Still the problem continues!
I can't see why the backup HD having exactly the same image copied to it and being the same age does not produce this error.
And, rather than throwing out a 500 gig HD, can it be safely used as external storage as I need some?
03-28-2013 08:20 AM
I suggest you read the very useful message #9 from NN60 on page 1 of this thread. You could also benefit by reading through the other postings on the thread if you've not done so already
Basically, a SMART HDD continuously monitors itself, looking at a number of internal parameters that could indicate that the drive is starting to fail. I believe attribute #5 relates to excessive sector reallocation. This is a hardware problem related to disk integrity and growing numbers of bad sectors.
There's no saying how long it will last before it finally expires.... could be hours or months!
Although SMART predictions of imminent failure are not always related to age of the HDD or the extent of its usage - and are not infallible, it sounds like your "everyday" HDD has seen lots of service, while the backup disk has just been used occasionally. It's therefore perfectly logical that the everyday HDD is getting close to the end of its life while the backup disk is not!
I don't understand the logic of buying two disks at a time. I'd suggest you buy one to replace the everyday one that's failing. Disk storage is cheap these days and, unless your time comes really cheaply, loss of data is likely to be much more expensive than a new drive!
You could of course continue using "everyday" as backup storage - as long as it's storing stuff you're prepared to lose!
Frankly, if you keep it, you're probably sitting on a timebomb - with no idea when the timer will run out....
03-28-2013 06:58 PM
Since I wrote on the subject concerning Hard Drive Failure (last year), I was 'prompted' by the HP Community Mailer the
subject was 'still alive'! I absolutely respond to warnings from the System! I have copy's (plural) of anything on a computer
I own and in the case of a "mechanical" piece of Hardware (like the 'old' hard drives we're familiar with) vs the "ssd"'s;
electronics Fail Too! For that reason, I advise anyone 'bumping' up to a 95 watt processor from a 65 watt; that's a 50%
load increase to the system!!! Electronic devices have a very tight design characteristic where each component has ~5%
to 10% variance. That's what gives us the "Quality"! Older readers might recollect the development of Hi Fidelity in
Amplifiers and the increase in quality the integrated circuits brought over the transistor! These components, as a result
have a narrower tolerance for system components running 'out-of-their'design' range! The most sensitive being heat!
04-02-2013 06:48 PM
I'd like to 'update' my reply (in July 22,2012). The 40GB WD SATA II was eventually "yanked" and the original Seagate that came with the dc7600cmt was re-installed. Though the WD was still working "o.k."; I noticed it, slowing down in performing tasks. I continued running tests on it and got tired 'chasing-my-tail' (so to speak). It is stowed away, still in operating order with everything there (bootable). Again, this computer was bought as a "toy" - nothing important is on it. IF GIVEN A WARNING MY HARD DRIVE WAS ABOUT TO FAIL; I'd BACK UP EVERYTHING TO A BRAND NEW HARD DRIVE IMMEDIATELY!!! Putting anything on a "used" hard drive is like buying "used" (worn-out) tires for your family's auto! It isn't worth the gamble! Kind Regards, wfejnieh2
04-08-2013 09:31 AM
Every time I boot my machine at home, I get this error message: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5
Initializing Intel(R) Boot agent version 4.0.19 PXE Build 083 (WFM 2.0). RPL V2.73
can you help me please ?
04-08-2013 10:57 AM
I would buy a New Hard Drive As Soon As Possible! If you can't afford "new" right now, I'd get a 'good' used one; transfer everything to it, and 'stow' the old drive. It could prove usefull in the future knowing you still have a bootable hard drive if you have problems in the future! What-ever-you-do; make a copy! I wish you the best of luck! Jeff
06-26-2014 01:58 AM
It's avisable to try the hard disk on another laptop just to see if it works, at times the you get the imminent filure message for your hard disk but when you try it on another machine the hard disc works just fine , happened to me.
12-11-2014 11:48 AM
12-17-2014 10:06 AM
With a failing hard disk, your first priority is to back up your most important data - which of course you should have been doing anyway! But if not, DO IT NOW - BEFORE you start trying to install the new "C Drive" disk. Copy the relevant folders (eg My Documents, Mt Image, My Videos etc, plus your email files and any other important user files) onto alterative media like one or more data sticks. If you have a huge amount of data, it may be cheaper to buy 2 HDDs and, for a laptop, a remote enclosure – then you will have a back up facility for the future. (see below)
Choose the replacement HDD you need. Depending on your machine this could be 3.5inch (desktop) or 2.5inch (laptop). If the machine is more than about 12 years old, the HDD may have a PATA/IDE (parallel) interface. More recent models will have a SATA (serial) interface. So check out the physical size and interface type – then decide on the capacity. You can take the opportunity to install a higher capacity drive with a faster spin speed than the existing one if you like. Assuming your interface is SATA, you may also consider purchasing an SSD (solid state drive) as the replacement HDD – more expensive but faster and no delicate mechanicals to worry about.
I’m going to assume you have a laptop PC that’s about four years old – in which case you’ll almost certainly need a 2.5inch SATA drive. Make sure you don’t buy an mSATA device – these are much smaller and the plug won’t fit your machine! You’ll also need to buy or borrow an external disk enclosure with USB lead - suitable for the type of disk you have. This is essential for the cloning processs on a laptop as well as for backing up files later.
If you have a desktop with a spare drive bay and power/SATA interface lead, then you won’t of course need an enclosure and will just need a new 3.5 inch disk (or two – one replacement for the C: drive and one for future back-ups)..
Providing your machine is working normally (apart from that message on boot-up), you can make an exact copy of the HDD onto your new one, Most disk manufacturers provide a free cut down version of Acronis True Image (or Norton Ghost or similar) to download which allows you to copy everything on your existing disk onto your new disk. (It's called "cloning" the disk.) . I believe recent versions of Windows (viz: win7 onwards) also have this facility built-in to their Backup Tools area. You could alternatively download Macrium Reflect Free ) which will let you create a clone.
The result of Cloning is a disk that is identical to your existing hard drive - including the Master Boot Record and with more empty space if you decide to buy a larger disk than you had before. You’ll find step by step instructions for cloning at http://pagestart.com which provides versions for windows XP and later.. For earlier versions of windows, the instructions for XP will suffice. For Win7 onwards you need to make sure that both partitions are included – this is explained on the pagestart site.
When cloning is finished, you’ll need to physically remove the old disk and install the new one. Turn off power to the machine by pulling out the power lead. On a laptop, you must also remove the battery then press and hold the start button for at least 10 seconds to help discharge any capacitors inside. Now follow the manufacturer’s instructions (HP Maintenance and Service Guide) to remove the old disk. Although many technicians don’t bother, it’s wise to take electrostatic precautions while handling disks – basically bond yourself electrically to the metal frame of the machine with an electrostatic wrist strap and avoid touching the circuit board and metal connectors of the disk and inside the laptop– hold the disk by its long edges and connectors byt their plastic parts.
It's not a difficult job - work methodically, be careful and take your time. YOu should end up with a machine that works better and faster than before.