1720-SMART Hard Drive detects imminent failure Attribute failed: #5 (129293 Views)
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Occasional Contributor
sarni
Posts: 4
Registered: ‎05-13-2004
Message 1 of 50 (129,293 Views)
Accepted Solution

1720-SMART Hard Drive detects imminent failure Attribute failed: #5

Every time I boot my machine at home, I get this error message: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5
Initializing Intel(R) Boot agent version 4.0.19 PXE Build 083 (WFM 2.0). RPL V2.73
press F1

can you help me please ?
Honored Contributor
John Y
Posts: 8,773
Registered: ‎04-06-2003
Message 2 of 50 (127,672 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

Sounds like the hard drive is on it's way out...backup all your data while you still can and take it in to be checked.!

They usually fail between 3-5yrs...how old is yours.?
Occasional Contributor
sarni
Posts: 4
Registered: ‎05-13-2004
Message 3 of 50 (127,672 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

4 yrs !!!
thank for your help
Honored Contributor
John Y
Posts: 8,773
Registered: ‎04-06-2003
Message 4 of 50 (127,672 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

Your Welcome...sorry to be the bearer of bad news but you know how these things can be...Good Luck now.!
Occasional Contributor
sarni
Posts: 4
Registered: ‎05-13-2004
Message 5 of 50 (127,672 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

there is no software solution for my problem ? update BIOS or other drives !!!
thanks!
Honored Contributor
John Y
Posts: 8,773
Registered: ‎04-06-2003
Message 6 of 50 (127,672 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

That warning is from the hardrives software telling you something is about to fail inside...sorry as far as i know nothing else can be done at this point other that to take it in ...and backup all your pictures and keepsakes etc.!
Occasional Advisor
CA1061321
Posts: 6
Registered: ‎12-11-2003
Message 7 of 50 (127,672 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

the problem could be less serious
found this on hp webside
TITLE: SMART Update Utility for Maxtor 5Txxxxx IDE Hard Drives

VERSION: 1.00 Rev A
DESCRIPTION:
This SoftPaq creates a diskette for updating the SMART attribute #10 on Maxtor 5Txxxxx IDE
hard drives to correct premature failure notification (1720).

PURPOSE: Routine Release
SOFTPAQ NUMBER: SP22569
SUPERSEDES: None
EFFECTIVE DATE: October 21, 2002
CATEGORY: Software Solutions
SSM SUPPORTED: No

PRODUCT TYPE(S):
Desktops

PRODUCT MODEL(S):
Deskpro EN P667
Deskpro EN P667 (na)
Deskpro EN P700
Deskpro EN P733
Deskpro EN P733 (na)
Deskpro EN P800
Deskpro EN P866
Deskpro EN P933
Deskpro EN P1.0GHz
Deskpro EN SFF P733 (SFF)
Deskpro EN SFF P733 (SFF-v)
Deskpro EN SFF P800 (SFF)
Deskpro EN SFF P800 (SFF-v)
Deskpro EN SFF P866 (SFF)
Deskpro EN SFF P866 (SFF-v)
Deskpro EN SFF P933 (SFF)
Deskpro EN SFF P933 (SFF-v)
Deskpro EN SFF P1.0GHz (SFF)
Deskpro EN SFF P1.0GHz (SFF-v)
Deskpro EN SFF P1.13GHz (SFF)
Deskpro EN SFF P1.13GHz (SFF-v)

Deskpro EX C566
Deskpro EX C600
Deskpro EX C633
Deskpro EX C667
Deskpro EX C700
Deskpro EX P667
Deskpro EX P733
Deskpro EX P800
Deskpro EX P866
Deskpro EX P933
Deskpro EX P1.0GHz
Deskpro EX P1.13GHz
Deskpro EX P1.20GHz
Deskpro EX P1.3GHz
Deskpro EX P1.4GHz
Deskpro EX P1.5GHz
Deskpro EX P1.7GHz

Evo D500 All Models

Evo D300 All Models

OPERATING SYSTEM(S):
Microsoft Windows 95
Microsoft Windows 98
Microsoft Windows NT 4.0
Microsoft Windows 2000
Microsoft Widnows XP Professional
MS-DOS

LANGUAGE(S):
US English

ENHANCEMENTS:
- Changes SMART attribute #10 to correct premature failure notification (1720).

PREREQUISITES: N/A

HOW TO USE:

1. Obtain a formatted 1.44-MB diskette and place it in your A: drive.

2. Download the SoftPaq to a directory on your hard drive and change to that
directory. The file that is downloaded is an executable with a filename based
on the SoftPaq Number above.

3. From that drive and directory, execute the downloaded file and follow the
on-screen instructions to build the diskette.

4. After the diskette has been created, you may delete the SoftPaq file downloaded
in step 2.

5. Place the newly created diskette in the A: drive of the computer and cycle
system power to boot from the diskette.

6. Follow the on-screen instructions.


Copyright (c) 2002 Hewlett-Packard Company. All Rights Reserved.

Compaq and the Compaq logo are trademarks of the Hewlett-Packard Company
in the U.S. and other countries.
All other product names mentioned herein may be trademarks of their respective companies
Occasional Visitor
eirini kyriakidou
Posts: 1
Registered: ‎10-10-2007
Message 8 of 50 (127,672 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

hi
I have the same problem. If i replace my existing hard disk with a new one, the problem will be solved?
i'll wait for your answer,thanks in advance!
Honored Contributor
nn6o
Posts: 987
Registered: ‎06-20-2007
Message 9 of 50 (127,672 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

Sarni,

SMART is a technology built into hard drives the past made in the past 10 years or so. It monitors several key operating attributes of the drive. When one or more of these attributes reach a certain threshold, the drive is deemed as "failing" and it will report this status to the system. The BIOS, if it has SMART support enabled, will then give you a POST error telling you that the drive is failing so that you can perform a backup and replace the drive before it fails completely.

Now, SMART isn't 100% perfect - there are times when you might get false SMART Failure reports, but this is rare. If you get a SMART failure warning, there are two things you can try:

1. Check for a firmware update for your drive - this will ensure that the drive isn't producing a "false" report. If no BIOS update is available, then the failure report is probably accurate.

2. Check for a BIOS update for your system. Again, sometimes the BIOS will report a false SMART error - if the BIOS is up-to-date and the sMART error still occurs (even with a drive firmware udpate), then the error is accurate and the drive is failing - time to get a new drive.

One last thing you can try is to download the drive diagnostic utility for your specific drive. Maxtor, Western Digital, and Hitachi (IBM) provide a diagnostic utility that will check the drive and fix "simple" problems. You can download them from their websites:

http://www.maxtor.com
http://www.wdc.com
http://www.hgst.com

Good luck!

- nn6o

Advisor
Rachel Chipman
Posts: 14
Registered: ‎01-23-2007
Message 10 of 50 (127,672 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

I am having the same issue. Whenever I boot the PC, I receive the "1720 SMART Hard Drive detects imminent failure" error. I just replaced the hard drive in the PC but am still getting the error. I have a Western Digital Cavier drive.
BIOS has been update. Hard drive does not have a firmware update available.

What else could be the problem?
Any help is appreciated !!
Occasional Visitor
luis dias
Posts: 1
Registered: ‎07-14-2008
Message 11 of 50 (128,331 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

Good Morning. Every time i boot my machine at home , i get this error message: 1720-S.M.A.R.T. Hard Drive Detects Imminent Failure Please Back Up The Contents Of The Hard Drive And Run HDD Self Test In F10 Setup
Advisor
yibo sun
Posts: 15
Registered: ‎07-03-2008
Message 12 of 50 (128,331 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

whenever you see the following error message: 1720 SMART Hard Drive detects imminent failure. Call HP and get your Hard Drive Disk replaced if your computer is still under warranty PERIOD.
Honored Contributor
Rainald T
Posts: 13,839
Registered: ‎10-22-2002
Message 13 of 50 (128,331 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

Rachel, Luis,
if this warning appears the HDD is defective and is no longer able to cover bad sectors.
The HDD will die sooner or later and writing to the HDD may cause corruption due to bad sectors.

If this appears:
1.) Immediately make a backup of all of your data and/or an image of the HDD.

2.) Replace the HDD with a new one.
a) If the machine is still covered by warranty, call HP and open a case. They will send you a new drive and - depending an the warranty scheme - send a serviceman to change the drives.

b) Otherwise by a new HDD. You can use a HDD from any manufacturer (no need to buy the thing from HP).

Let me repeat:
It's a deadly sin to work with a HDD which shows the said symptoms.

Rainald
Occasional Visitor
batool qassem
Posts: 2
Registered: ‎09-22-2008
Message 14 of 50 (128,331 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

i have the same problem !
1720-SMART hard drive detects imminenet failure (faling attr:05)
please back up the contents of the hard drive and run HDD self test in F10
or press f1 tor ignore ~~~



and i dnt know how to update the BIOS ?
please help me

i dont konw what to do !
Occasional Visitor
batool qassem
Posts: 2
Registered: ‎09-22-2008
Message 15 of 50 (128,331 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

for more information i have an windows xp pro.

and the updates its available for home edition ?

what i can do ?
Occasional Visitor
dougj.barnes
Posts: 1
Registered: ‎09-22-2008
Message 16 of 50 (128,331 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

I'd suggest that you DON'T think of trying to keep the old disk going, but "bite the bullet" and go for a new disk
We've had a fair few Maxtor 40GB IDE give this message, the odd few we've tried to stretch out have failed, not too bad from our view as we can PXE a new image and users should't have any data on the disk.
If you can get a a second drive in the PC use one of the disk copy progs, they make the transfer painless (but sometimes slow if the NTFS indexes are a little ragged)
Honored Contributor
Rainald T
Posts: 13,839
Registered: ‎10-22-2002
Message 17 of 50 (129,159 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

batool gassem,
no need to do something with the BIOS.

Do as advised:
Immediately backup all of the data to an external medium.
And stop *working* with it. With this error appearing everything saved to the HDD is close to Nirvana.

You may then try use the test/diagnostics/repair tool offered by the drive's manufacturer (see their website).

Unless you have very rare special situation most probably diagnostics will tell you that the drive has reached the end of it's life-cycle.

Rainald
Honored Contributor
James Hearron IT
Posts: 791
Registered: ‎05-15-2008
Message 18 of 50 (129,159 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

I don't drive cars with the engine on fire.

Always replace a failing hard drive....
"Errors were made, others will be blamed.."
Occasional Visitor
Lucas jones
Posts: 1
Registered: ‎05-26-2009
Message 19 of 50 (129,159 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

My old compaq desk pro is windows 98 my
kids play games on it and when i boot my
system i get 1720-SMART Hard Drive detects imminent failure. It all happend when i took it apart to insall a second cd-rom drive.
everthing else works fine exept niether one
of my cd-rom drieves work.
Advisor
Rachel Chipman
Posts: 14
Registered: ‎01-23-2007
Message 20 of 50 (129,159 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

I issue I had with my hard drive and recieving the 1720 message was resolved when I replaced my hard drive.
Occasional Visitor
Brenda Brown
Posts: 1
Registered: ‎06-02-2009
Message 21 of 50 (128,137 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

I have read all of these and I am having the same problem. The only thing different with me is that I can't get past that window with the error message to back up anything. How do I get past that window?
Advisor
Rachel Chipman
Posts: 14
Registered: ‎01-23-2007
Message 22 of 50 (128,137 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

My experience is that if you can't get beyond the message, then the hard drive is dead. You can try booting the PC with an Operating System (O/S) CD (such as windows XP) and see if you can access the hard drive that way.

If not, then I would suggest getting a new hard drive installed in the PC and once that is configured with the O/S, etc., try attaching the old hard drive as a secondary drive in the PC and see if you are able to access it that way.

Hope that helps.
Occasional Visitor
rasheedv
Posts: 1
Registered: ‎12-06-2011
Message 23 of 50 (125,419 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

1720-SMART Hard Drive detects imminent failure Attribute failed: #5 .what is the solution

Honored Contributor
Rainald T
Posts: 13,839
Registered: ‎10-22-2002
Message 24 of 50 (125,412 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

I can only repeat what I posted more than 3 years ago (8-20-2008).

Pls see there.

 

Rainald

Honored Contributor
Paul Walling
Posts: 1,170
Registered: ‎09-07-2004
Message 25 of 50 (124,760 Views)

Re: 1720-SMART Hard Drive detects imminent failure Attribute failed: #5

 

Haven't been on this forum for ages - but just had SMART Attr #5 error on my ancient N400C and found this thread via google !!  

 

The error is consistent - viz the same on every boot.

 

The machine sits on a base expansion unit and is set to boot first from a fairly new Seagate 120GB  HDD located in the multibay. That HDD runs quietly and smoothly. Apart from the SMART error, It's perfectly accessible and all files appear to be intact.

 

The original C:\ drive HDD is probably 10 years old + - and rattles like a bunch of pebbles in a tin can!

 

Strangely, if I remove the newish HDD from the multibay - or remove the machine from the base, the Attr error disappears and the little old 20GB disks boots perfectly - despite the rattles!.

 

The BIOS HDD test on the new drive while in the multibay returns "Unknown Error" on both the quicktest and full test options.

 

ATTR #5 is I believe related to high levels of reallocated sectors - which in the case in the old drive is certainly plausible - but I find hard to believe with a relatively new one that's had an easy life !!

 

Next move will be to move the newish  HDD into the machine proper - and see if the SMART error still occurs.

 

Meanwhile, if anyone has any thoughts on this - I'd be pleased to hear them.....

 

With seasonal greetings, - and nice to see you're still around Rainald

Paul

 

 

 

 

 

 

 

 

 

 

 

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