Re: network card (610N) not being recognized by computer (142 Views)
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Advisor
rj_6
Posts: 18
Registered: ‎12-22-2008
Message 1 of 10 (142 Views)

network card (610N) not being recognized by computer

i am a computer dummie, please be patient

my computer is a dual operating system, with both XP pro & Vista 64x.

thanks for any imput
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Honored Contributor
David Zuts
Posts: 3,878
Registered: ‎03-04-2007
Message 2 of 10 (142 Views)

Re: network card (610N) not being recognized by computer

Lets forget about the computer for now. What printer model? If you know hnow print a configuration page from the printer's menu and let us know again the model and if you get a second page with network settings. If you do not know how to get the pages, then post back again with the printer model and that is the most important piece of information we need.
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Advisor
rj_6
Posts: 18
Registered: ‎12-22-2008
Message 3 of 10 (142 Views)

Re: network card (610N) not being recognized by computer

Hi Dave,


the printer model is the LaserJet 4100.
there is no Network Settings listed only Network Statistics, which is probably not the same-- but to be thorough

total packets received: ....63
unicast packets received: ....2
bad packets: ....0
framing errors received: .....0
total packets transmitted: ....46
unsendable packets: .....0
transmit collisions: ...0
transmit late collisions: ...0
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Honored Contributor
David Zuts
Posts: 3,878
Registered: ‎03-04-2007
Message 4 of 10 (142 Views)

Re: network card (610N) not being recognized by computer

On that sheet on the left side will be the ip settings for the printer. The address will be something like 192.168.1.15 as the numbers will be different but will have the same group of 4 numbers. On your computer you need to go to a command prompt and type ipconfig to find out the address of your computer. If the address of the computer and the address of the printer are within the same range meaning that the first 3 sets of numbers are the same then just type ping and the address of the printer and hit enter. If you get a response it means the printer is being seen by the computer and all you need to do is first go to your web browser and type the ip address of the printer and when the web page comes up go to network settings and change the method from dhcp or bootp to manual and apply the setting. No go to add printer and choose local printer and then next and at the bottom of the next page click on create port and in the drop down choose standard tcp/ip and hit next and when asked put in the ip address of the printer and keep going till the makers page and then choose hp on the left and laserjet 4100 on the right and finish up and it will print. Now if the address of the printer is not within the frame of your computer's address then turn off the printer, press the green button and turn on the printer and continue to hold the green button until cold reset appears in the menu. Release the green button and let the printer come to ready and wait about 2 minutes and print the information config pages again. This time the address will be within the range and start at the web browser instructions I gave you above and you will get it to work. Do it first on the xp pro boot.
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Advisor
rj_6
Posts: 18
Registered: ‎12-22-2008
Message 5 of 10 (142 Views)

Re: network card (610N) not being recognized by computer

Dave,

have cold reset the printer a number of times.
most give 0.0.0.0; once gave a different address as to my computer, with only the first grouping the same.

what might this indicate?
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Advisor
rj_6
Posts: 18
Registered: ‎12-22-2008
Message 6 of 10 (142 Views)

Re: network card (610N) not being recognized by computer

Sorry,

the 1st two groupings are the same
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Advisor
rj_6
Posts: 18
Registered: ‎12-22-2008
Message 7 of 10 (142 Views)

Re: network card (610N) not being recognized by computer

strange...my LAN 3 says it's connected
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Trusted Contributor
George Brecosky
Posts: 151
Registered: ‎09-30-2003
Message 8 of 10 (142 Views)

Re: network card (610N) not being recognized by computer

Hi, Can you tell us how you have the printer connected to the computer?

What kind of cable? To a switch, router, etc?

Thanks.
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Advisor
rj_6
Posts: 18
Registered: ‎12-22-2008
Message 9 of 10 (142 Views)

Re: network card (610N) not being recognized by computer

George,

my printer is connected via a router through ethernet cable ( the same connection as available through the 610n card)

thank you.
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Trusted Contributor
George Brecosky
Posts: 151
Registered: ‎09-30-2003
Message 10 of 10 (142 Views)

Re: network card (610N) not being recognized by computer

Have you tried to manually configure the IP address into the printer settings? (IP, SUBNET, GATEWAY, ETC, settings)

Have you tested all the ports on the router for internet connectivity, maybe by using the PC to do this?

Any info you have on the router and PC IP configuration would help us to help you if you're not sure what to do.

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