02-08-2011 02:35 PM
02-09-2011 07:19 PM
please visit the www.hp.com site and download the latest firmware for this unit and try "pushing" it at the printer via the USB port. There should be directions included with the RFU file. As I recall, the unit needs to be at the READY mode to perform a firmware upgrade so odds are this is not a solution. The other option is to replace the formatter. There seems to be a pattern with the first generation "P" machines with formatter failures. We've heard some chatter about "baking" formatters but our experience is a fairly low success rate.
Our position is to save time and just replace formatter.
02-10-2011 02:24 PM
I downloaded the file, but that still does not seem to fix the problem. Started to act like it was going to work, but then reset itself and asking for the same update. Think we're just gonna replace the printer. Thanks for you advice.
02-17-2011 12:52 PM