10-11-2005 10:32 PM
I have a call logged for an engineer to attend site as most of these printers are new installs, has anyone else seen this error message and knows it's fault?
We test benched a brand new printer and connecting it to the network when no one is using it the message will be displayed at random. So far the only common demoninator is the built in network card. I am going to try disabling it and installing a jetdirect card to see if it stays stable. Any suggestions or advice will be greatly appreciated.
10-12-2005 01:13 AM
Have a look at these links. They may contain something that HP Support didn't suggest.
10-12-2005 01:29 AM
Thanks for the reply and I checked out the links you supplied, we have done everything that is indicated. With no resolution to the problem.
The main thing we have found is that the printer will display the error message when no one is using it, for example we have a brand new printer taken out of the box onto a test bench in a secure room. The firmware was updated and everything reseated, when the tester went to lunch it was displaying ready but when he came back it was displaying error 49 4C02. No one is printing to it and just leaving it connected to the network it will display error 49.
I have installed a new jetdirect card that I had to see if it can be isolated to the onboard network card. This printer is a 4250 but we have reports of it effecting 9050's all seem to be recent installs on 4 locations now.
The engineer that attended site on HP's behalf never even waited long enough to talk to anybody. He just told security that he knew what the part was that was needed and left! So I now need to wait till he decides to show up again to explain that its on more than one machine.
10-13-2005 01:36 AM