11-02-2011 12:15 PM
This printer came into the shop with a bad fuser. Half of the heat roller is missing and there is a scrap of paper wrapped part way around the fuser roller where the cover is missing. When the printer is powered on the fuser turns a couple of time and the prints stalls and "Initializing" appears on the display. Both LEDs flash and nothing else happens. Is this because the fuser is working too hard to turn? Thanks!
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11-03-2011 05:18 AM
No. This printer also has a formatter issue. To test just open the toner door and turn on the printer. It should still initialize with the message close door. With the door open the fuser will not be told to turn. Most times with these formatters you can "bake" them and have them work again. Look for P2015 possible solution thread or threads on baking jet direct cards. You have 2 different issues.
11-03-2011 11:07 AM
Thanks David - I had wondered about the formatter - since the customer said that the printer was working other than poor print quality and constant jamming, I was trying to rule out the fuser causing the problem. Since the retail price on this printer is almost equal to the price of a fuser, formatter and repair labor they are going to replace the printer. I was recommending replacement for the fuser and labor alone. Thanks again!