08-12-2005 04:46 AM
This started out as an isolated issue, but we now have two LaserJet 2100 (2100TN) printers that have the same problem.
Both of the printers have a third paper tray (Tray 3) installed. When you try to print something using the default "automatic" tray selection, from which Tray 2 should be used, the printer cranks up, the pickup rollers in Tray 2 turn (but no paper is picked up) and the Attention Light comes on. The printer would work fine printing from Tray 1 ("manual feed" tray). After some trial and error troubleshooting with the first printer, if Tray 3 is removed from the printer (not the assembly, just the paper tray itself), it picks and prints from Tray 2 with no problem. Switching trays had no effect. Not even switching trays with a different printer.
I was frustrated with the first printer, so I didn't fully troubleshoot the issue... I don't know if removing the Tray 3 assembly changed anything. Now that I think about it, I didn't see if removing Tray 2 enable printing from Tray 3, either. Once I got the printer to print from Tray 2 without an issue, I went on to other issues.
Does anyone have ideas as to what's happening or what to try to resolve this issue?
Thanks in advance,
Solved! Go to Solution.
08-12-2005 08:07 AM
Try a following doc:
And another Known Issue for HP LaserJet 2100 Series Printers - Cannot Print from Tray 2 or Tray 3
Hope this HP Referance link provide enough information to resolved your issue.
if the problem still presist,Let's know.
08-12-2005 08:38 AM
But, these don't appear to be the issue.
The printers are not connected to the PCs via parallel cable, but to the network. The issue was global and occurred if the print job came from the PC or from the printer (trying to print a configuration or demo page, using the Go and Job Cancel buttons).
I had printed a configuration page (from Tray 1) and both Tray 2 and Tray 3 were shown and were UNLOCKED.
I had previously checked the paper guides to make sure they were correct, and the printer printed from either paper tray installed in Tray 2.
I probably won't be able to get to either printer before Monday morning, but I sure would appreciate any further suggestions to resolve this issue.
08-13-2005 03:08 AM
I think you pass through Seconed Referance link and check all steps Except S/W driver Setting Pls Read a an instruction Point(6) At my previous message ...
If the Self Test/Configuration page prints correctly from Tray 2/Tray 3, verify that the correct paper source settings are set within the HP LaserJet 2100 print driver.
NOTE: When troubleshooting Tray 3, make sure that a check mark is in the box labeled, "250-sheet paper tray," in Printer Properties in Paper Handling Options otherwise paper not feeding from Printer driver from Tray 3...
Pls,Let's know a Result
08-13-2005 05:29 AM
Another problem may be the plate lifters in the tray are broken. There should be two lifters, one for each side of the tray.
I hope this helps.
08-15-2005 01:39 AM
The configuration page does NOT print from Tray 2 unless Tray 3 is removed. It doesn't matter if the print job comes from a PC or the printer (pressing Go for a demo page or Go and Job Cancel for a configuration page), jobs won't print from Tray 2 with Tray 3 installed. I'm not trying to print from Tray 3. I'm not trying to specify either Tray 2 or Tray 3 -- just the default "Automatic" paper tray selection, which should pull from Tray 2. The settings are there and available in the printer properties.
I haven't gotten back to either printer yet to take a look, but if what you say is the issue, why does removing Tray 3 allow printing from Tray 2? I don't see a connection...
08-15-2005 02:20 AM
08-23-2005 08:08 AM
Actually, it turned out to be a tray paper size setting issue. I looked at this to start with, but on the first printer, the paper size was not locked into place and looked as if it was set properly. It would print from either tray inserted into the Tray 2 slot, apparently pulling paper from the only available source, despite the paper size not being set correctly. It wasn't until I had a third printer exhibiting the same issue that I was able to determine the problem, as users were in and out and always seemed to be out when I was available to look at the problem further... :(
Thanks, again. And, sorry for the overlooking of the obvious from the start.