12-10-2010 10:08 AM
Solved! Go to Solution.
12-16-2010 12:11 AM
If your configuration page shows the media as identical in each tray then I would check the firmware is fully up to date (the 2000 sheet HCI will have firmware so may be out to the printer) and consider a cold reset - this will force a re-read of the trays but remember the cold reset will erase EIO network information.
I have had this fault and in my case all the trays were set identically, the cold reset corrected it so I never found the underlying cause.
12-16-2010 11:42 AM