08-25-2009 02:00 AM
For a while now one of the printers we have here on site keeps getting this error, and the tray makes a very noisey clunking sound. I've read that this may be due to a motor spring either broken or fallen off. I've tried everywhere to try and find a picture of some sort of where this is excatly, but there all just plain and not relevant enough. Can someone help....
Many thanks in advance
08-25-2009 08:38 PM
This error is from the tray 2 lifter-motor.
The tray 2 lifter-motor have a spring for tension and contact with tray 2.
I believe this is broken or the tray 2 motor is faulty. in order to change the motor, first verify if the tension spring is ok.
08-26-2009 12:58 AM
thanks for getting back to me. Thats the thing I dont know where this spring is to be able to get to it. I need some sort of dummies diagram so I can locate this. I know thats its in the side of the printer but I cant find where.....
08-26-2009 05:05 AM