05-13-2009 07:38 AM
We have a strange issue that has occurred in our office whereby recently many HP laserjet printers that were previously printing fine over USB 2.0, now take several minutes to print even the smallest test jobs. The PCs in question are various manufacturer desktops and laptops running Windows XP SP2. The printer models this occurs on are: Laserjet P3005, P2420, P4014. In addition to ridiculous print performance I notice that even trying to access the printers properties page takes forever. Also- a weird side effect seems to be the pop-up in MS Word that "printer is not found..do you want to continue?".. I've seen this issue reported here several times and i've tried ALL of the following to no avail..
-Checked firewall, cabling between printer and PC, basic stuff: restarted print spooler, tried under user and admin profiles, power cycled printer and PC in various combinations.
-Upgraded firmware on printer(s)
-Uninstalled, cleaned registry,rebooted, re-installed printer(s) using
A. drivers downloaded from HP
B. HP install disk that came with printer
-Tried various drivers from basic laserjet drivers to PCL and PS drivers designed for the models in question.
-tried installing with USB device connected during install, and after install (where option was available based on model)
-Changing Generic IEEE 1284 port to USB port via driver update. (NOTE: this problem *still* occurs despite port showing up correctly as USB port as opposed to Generic IEEE1284 port)
-Toggled "bi-directional support" and "enhanced printer features" in print properties.
I've been setting these problem printers up as network printers with local IP ports as a workaround but i have too many printers to support to do this for all the local desktop printers.
Does anyone have a solution NOT already tried above?.
05-14-2009 05:05 AM
05-14-2009 05:37 AM
05-18-2009 03:52 AM
05-18-2009 03:57 AM