HP Laserjet 4100dn, EIO Jetdirect Menu does not appear (1353 Views)
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Occasional Contributor
Gordon_24
Posts: 5
Registered: ‎01-08-2004
Message 1 of 6 (1,353 Views)

HP Laserjet 4100dn, EIO Jetdirect Menu does not appear


On a laserjet 4100dn I have a jetdirect card installed but am not able to access the JetDirect menu to configure the card. The EIO Jetdirect menu does not appear at all. When scrolling through the menu options the last menu that appears is the "I/O Menu" instead of "EIO JetDirect Menu".

Is there a way to access this menu? A setting? Should the menu automatically appear when a JetDirect card is detected?
Honored Contributor
Bill Brayford_2
Posts: 2,217
Registered: ‎10-29-2002
Message 2 of 6 (1,353 Views)

Re: HP Laserjet 4100dn, EIO Jetdirect Menu does not appear

Hi Gordon

Print your information menu/configuration. The second page should show the EIO 2 or card status? The first page will show if controll panel is locked?

You resets menu should be the last menu option by the way?

Sounds like things are locked out by your administrator.

Let us know?
The only good cheap printer is a Pencil. Rest were invented by Salesmen!
Esteemed Contributor
Mathew Siby Thomas_1
Posts: 611
Registered: ‎09-03-2004
Message 3 of 6 (1,353 Views)

Re: HP Laserjet 4100dn, EIO Jetdirect Menu does not appear

Hi Gordon,
1. Print a configuration page and check whether the EIO card is recognised or not.
2.Check whether the control panel is locked.

Refer to the following link, to unlock the control panel.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectIDbpl03612

Hope this resolves the issue.
Regards
Mathew.
Occasional Contributor
Gordon_24
Posts: 5
Registered: ‎01-08-2004
Message 4 of 6 (1,353 Views)

Re: HP Laserjet 4100dn, EIO Jetdirect Menu does not appear


Thanks....

On the config page the control panel lock status is "NONE". The EIO slot show as "EMPTY"..but there is a card in the slot. I'll try reseating the card....
Esteemed Contributor
Mathew Siby Thomas_1
Posts: 611
Registered: ‎09-03-2004
Message 5 of 6 (1,353 Views)

Re: HP Laserjet 4100dn, EIO Jetdirect Menu does not appear

Hi Gorden,

Since the EIO slot is not recognised in the configuration page, to determine whether the Jet direct card or the slot is faulty, perform the following workaround:

1. Reseat the Jet direct card and see whether the issue still persist.
2. Swap the Jet direct card to a different EIO slot and see whether the issue persist.
3. Swap the Jet direct card with a known good jet direct card and see whether the issue persist.

If the issue still persist or the issue is resolved by swapping the jet direct with a known good jet direct card then the issue lies with the faulty jet direct card.

If the issue is resolved by swapping the Jetdirect card to another EIO slot, then the issue lies with the slot.

Hope this resolves the issue that you are experiencing.

Regards
Mathew
Occasional Advisor
Mary McBride
Posts: 8
Registered: ‎07-18-2005
Message 6 of 6 (1,353 Views)

Re: HP Laserjet 4100dn, EIO Jetdirect Menu does not appear

Well it COULD be the slot - as mentioned - but if you get it working in another slot I suggest swapping it back to the original one to make sure that the card didn't just come back. It happens sometimes. If the card works in the original slot after it wasn't before - then the card could still be at fault.
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