10-14-2005 05:12 AM
I used compressed air to clean the printer, but the test pages come out with banding and ghost images on the page, whether printing to both sides or on a single side of the page.
On the left side of the page at the top where the pocket watch graphic is located, there is a light, ghost image of the duplex page which is located beneath, and three dark horizontal bands over the pocket watch. On the opposite side of the page, the HP logo in the upper right corner of the page is ghosted on the specs graphic beneath.
This problem appears radomly on all test pages.
The customer replaced the toner cartridge in July and has had the problem for the past couple of weeks.
Any help would be greatly appreciated
10-14-2005 09:36 AM
Print your configuration page. Hold down both buttons at the same time look for page count?
Let us know?
10-14-2005 03:13 PM
To test and to isolate the problem, you could do a Half Print Test:
1). Remove the Tray cover from the paper Tray.
2). Press the button on the printer to run a Self Test page.
3). When you see the trailing edge of the paper starts to disappear into the printer, open the cover to stop the print.
3). Carefully remove the toner cartridge and inspect the printout.
4). If you see the ghosting on the paper before it gets through the back, it is your toner cartridge. If you don't see it, it is your Fuser.
5). Carefully remove the paper. Pull it out at the direction of the normal print travel path. If it reaches the Fuser, press the two grey levels at the back to release the Fuser pressure before you pull it off through the back so you don't risk damaging the fixing film.
11-06-2005 03:03 AM
I'm really at a loss as to why this would happen just by replacing the pick-up roller, separation pad and fuser.
11-07-2005 10:52 PM
11-16-2005 07:43 AM
Possible cause for this, in most cases, is that the fuser is not seated properly, bent power connectors and or defective fuser from the maint kit.
Do not expect that once you receive a maint kit that this will be brand "new" parts, sometimes they are refurbs.
Hope this helps, a little late will not hurt to try again.
11-20-2005 02:58 AM
The customer opted to purchase a new printer (I installed and set it up two weeks ago), and the old one is now on the floor in our shop with a $200+ maintenance kit sitting on top.
I'm convinced it's a wash.