HP LJ 8100DN, 79.00FE error (5157 Views)
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Advisor
Blade Swift
Posts: 24
Registered: ‎05-13-2011
Message 1 of 13 (5,157 Views)

HP LJ 8100DN, 79.00FE error

On occasion (seemingly random), the user receives the 79.00FE error upon sending a print job to the printer. The first time it had occurred it was a PDF file. I unplugged the printer from the network, power-cycled it, and cleared all jobs on the print queue.

The printer worked for another 2 days, only to give the error again. Expecting a PDF file I checked the print queue only to find a .docx had caused the error this time. Again I unplugged the printer, power-cycled it, and cleared all jobs from the print queue. My fix fixed it again.. Temporarily. It seems to happen only on occasion, but it seems it can happen with any file type (which I had understood 79.00FE usually occurs due to a PDF!)

I am the only printer maintenance guy servicing a state university campus, and only work part-time. This is my first year on the job. As you might guess, I'm a bit of a green thumb to printers so the better you explain things to me, the more likely I will understand.

Thank you,
Blade Swift
Honored Contributor
Richard Eklund
Posts: 379
Registered: ‎09-30-2002
Message 2 of 13 (5,157 Views)

Re: HP LJ 8100DN, 79.00FE error

Blade,

Have you tried using a PS driver? We refer to the 79 errors as "indigestion". The machine is getting a signal it can figure out. The PS driver is designed for Post Script type files. Check to see if that helps.

Good Luck.
"Everytime you do a good deed, you kick the devil in the butt." Tim Allen
Esteemed Contributor
Stuart A. Woods
Posts: 1,370
Registered: ‎05-13-2002
Message 3 of 13 (5,157 Views)

Re: HP LJ 8100DN, 79.00FE error

PDF files are one of the worst files to print with PCL 6, PDF and PCL 6 seem to hate each other, sometimes text on PDF with PCL 6 come up as garbage.

I use either PS or PCL 5e

Stuar.
Advisor
Blade Swift
Posts: 24
Registered: ‎05-13-2011
Message 4 of 13 (5,157 Views)

Re: HP LJ 8100DN, 79.00FE error

Since it is a network printer, where would I change the drivers?
Honored Contributor
Richard Eklund
Posts: 379
Registered: ‎09-30-2002
Message 5 of 13 (5,157 Views)

Re: HP LJ 8100DN, 79.00FE error

Blade,

The driver resides on the computer trying to print. It's a free download from the HP web site. Put it on each machine and install it. Probably should set it up as the default printer.

Good Luck.
"Everytime you do a good deed, you kick the devil in the butt." Tim Allen
Advisor
Blade Swift
Posts: 24
Registered: ‎05-13-2011
Message 6 of 13 (5,157 Views)

Re: HP LJ 8100DN, 79.00FE error

Multiple computers are causing this error. However, PCL is the standard driver used on campus so they are both likely using that driver. I will attempt to install and switch to the PostScript drivers and see if that makes a difference.
Esteemed Contributor
Stuart A. Woods
Posts: 1,370
Registered: ‎05-13-2002
Message 7 of 13 (5,157 Views)

Re: HP LJ 8100DN, 79.00FE error

Campus of over 10,000 workstations Aprox it might take up too a month to install the driver.

It would be best to do a server policy of some kind to automate the installation.
Advisor
Blade Swift
Posts: 24
Registered: ‎05-13-2011
Message 8 of 13 (5,157 Views)

Re: HP LJ 8100DN, 79.00FE error

In this particular office there are only 3-4 computer printing to this printer giving the bad print jobs. As far as I know it is the only 8100DN on campus.
Esteemed Contributor
Stuart A. Woods
Posts: 1,370
Registered: ‎05-13-2002
Message 9 of 13 (5,157 Views)

Re: HP LJ 8100DN, 79.00FE error

Post Script as far as I know is best for PDF, most newer LaserJets made after 1997/98 has this as standard.

LaserJets made before 1997/98 needed a PS DIMM.

Out of interest Blade what's the page count?
Advisor
Blade Swift
Posts: 24
Registered: ‎05-13-2011
Message 10 of 13 (5,157 Views)

Re: HP LJ 8100DN, 79.00FE error

Page count is 109560.
Advisor
Blade Swift
Posts: 24
Registered: ‎05-13-2011
Message 11 of 13 (5,157 Views)

Re: HP LJ 8100DN, 79.00FE error

The last time I had visited this ticket I had powercycled the printer and cleared all printer jobs (after disconnecting the printer from the network). Since then I haven't had any further problems, and the users have been printing PDF files. So far it seems as if the problem has been resolved, in which case I will close this ticket on Friday and that will be that.

Otherwise if something pops up, I will install the PostScript drivers and see if that fixes the problem.
Advisor
Blade Swift
Posts: 24
Registered: ‎05-13-2011
Message 12 of 13 (5,157 Views)

Re: HP LJ 8100DN, 79.00FE error

Problem resolved after powercyling printer and using PS drivers. Printer indigestion indeed.

I apologize for taking to long to resolve this, thank you!
Advisor
Blade Swift
Posts: 24
Registered: ‎05-13-2011
Message 13 of 13 (5,157 Views)

Re: HP LJ 8100DN, 79.00FE error

Power cycled printer & used PS drivers.
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