HP LJ 5250 Firmware upgrade failure (116 Views)
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Occasional Advisor
cld_user
Posts: 7
Registered: ‎11-27-2007
Message 1 of 9 (116 Views)

HP LJ 5250 Firmware upgrade failure

Hello.

I attempted to perform a firmware upgrade on a new HP LJ 5250. After the restart, it now displays "Downld file now RFU Load error resend rfu". It does not specify the paralle lport or any like. A cold reset is not possible as after the RAM initialization, I receive the above error. HP Support says that the hardware is damaged. Doh. Please help. Thanks so much!
Honored Contributor
razzer
Posts: 6,734
Registered: ‎03-04-2007
Message 2 of 9 (116 Views)

Re: HP LJ 5250 Firmware upgrade failure

what method did you use to do the upgrade?can you try to resend it via parallel?or is that what you originally did?
Occasional Advisor
cld_user
Posts: 7
Registered: ‎11-27-2007
Message 3 of 9 (116 Views)

Re: HP LJ 5250 Firmware upgrade failure

I used the FTP method as described here:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18...

I've tried via USB and it did not work either.
Honored Contributor
razzer
Posts: 6,734
Registered: ‎03-04-2007
Message 4 of 9 (116 Views)

Re: HP LJ 5250 Firmware upgrade failure

can you try to connect via parallel to an lpt port and use:copy/b filename lpt1.or whatever lpt port number it is on?
Honored Contributor
razzer
Posts: 6,734
Registered: ‎03-04-2007
Message 5 of 9 (116 Views)

Re: HP LJ 5250 Firmware upgrade failure

often ,if trying it by USB then you have to use the "net use "command to redirect it to an lpt port.if networking is established at the pc and the printer is shared and has a sharename,you can open the dos prompt and type:
net use lpt1\\computername\sharename .then from the dos prompt ,switch to the directory with the rfu file,(like,cd\rfu filename).then again from the dos prompt type:copy/b rfu filename lpt1.

it can be easier if you unpack the rfu files to a directory thats easy to find and rename the file to something like:lj5200RFU.if the original RFU filename is more than 8 characters ,it can cause issues with dos.
Occasional Advisor
cld_user
Posts: 7
Registered: ‎11-27-2007
Message 6 of 9 (116 Views)

Re: HP LJ 5250 Firmware upgrade failure

Thanks. I was able to use LPT1 earlier, but now the JetDirect card is unrecognized. Per the notes from the firmware upgrade, the jetdirect update was included. Ugh. Any ideas why it is no longer recognized? Thanks.
Honored Contributor
razzer
Posts: 6,734
Registered: ‎03-04-2007
Message 7 of 9 (116 Views)

Re: HP LJ 5250 Firmware upgrade failure

not offhand.it's probably tied in with the upgrade i would say.can you try a cold reset now?
Occasional Advisor
cld_user
Posts: 7
Registered: ‎11-27-2007
Message 8 of 9 (116 Views)

Re: HP LJ 5250 Firmware upgrade failure

Thanks for your responses. The issue was in the jetdirect enabling before bootup. Thanks for your help.
Occasional Advisor
cld_user
Posts: 7
Registered: ‎11-27-2007
Message 9 of 9 (116 Views)

Re: HP LJ 5250 Firmware upgrade failure

See above.
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