HP 2420 Service error 49.0E00 (395 Views)
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Occasional Visitor
Carol Kaufman
Posts: 2
Registered: ‎10-09-2005
Message 1 of 40 (395 Views)

HP 2420 Service error 49.0E00

Laserjet 2420

I am unable to print because I am getting a service error 49.0E00. I tried turning the printer off for 1 minute and on again but still get the same error message when I try to print.
Please help! I am working on a MAC if that matters.
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Lewis M. Sudul
Posts: 5
Registered: ‎10-18-2005
Message 2 of 40 (395 Views)

Re: HP 2420 Service error 49.0E00

I am having the same problem on a new iMac (10.4.2) whenever I try & print from an internet site.
Trusted Contributor
Ian McKerracher_1
Posts: 153
Registered: ‎04-08-2005
Message 3 of 40 (395 Views)

Re: HP 2420 Service error 49.0E00

Hello Carol,

Is it the same document which is causing the problem each time? What type of document is it (e.g. PDF)?


Regards,

Ian

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Lewis M. Sudul
Posts: 5
Registered: ‎10-18-2005
Message 4 of 40 (395 Views)

Re: HP 2420 Service error 49.0E00

For me, it is a different document, or a different website each time I get this error message.
Lew
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Michael Dinsmore_1
Posts: 1
Registered: ‎10-20-2005
Message 5 of 40 (395 Views)

Re: HP 2420 Service error 49.0E00


I also am seeing this issue, but with a printer 4250(dtn).

I can replicate it consistently when printing a page from Firefox on Mac OS X 10.4.2 from a PowerMac G5; possibly others.

It might be a related issue that have had some weird font issues with this printer, and both Linux and Macs, that I have also been unable to resolve.
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Lewis M. Sudul
Posts: 5
Registered: ‎10-18-2005
Message 6 of 40 (395 Views)

Re: HP 2420 Service error 49.0E00

Well, the weird font must be on the HP website because I got this error while printing out the directions for clearing a jam (error # 13.01.00 jam)(this is a second problem I've been having on this 6 month old printer) from the HP website. Does anyone from HP monitor these threads?
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Carol Kaufman
Posts: 2
Registered: ‎10-09-2005
Message 7 of 40 (395 Views)

Re: HP 2420 Service error 49.0E00

It all rang true when Lewis mentioned that he had problems when trying to print from an internet site. That is exactly when the problem came up for me. I couldn't print anything after that. Is that the case for all concerned?

Out of desperation, I phoned HP technical support and they had me change a few settings in Print Utility including changing to 2300. I wish I remember the specific steps to share with you. You may want to contact them as well. I haven't tried printing from an internet site since so don't know if the problem will reoccur but at least I am able to print. The HP tech guy said it should resolve the problem. Evidently it is specific to Tiger and HP. Since Michael mentioned he had the same issue with his 4250 it may be not be model specific. HP technical support said eventually Apple should have a upgrade/patch that will resolve the problem and will be posted on the HP site. Let's only hope. HP should at least post a warning on their site so we aren't all scrambling in the dark.
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Scott Levitt
Posts: 1
Registered: ‎10-24-2005
Message 8 of 40 (395 Views)

Re: HP 2420 Service error 49.0E00

I was having the problem on a 4250tn, and I found that the problem was very long file names. When you print a web page, the file name of the print document is the title of the web page. The problem surfaced when trying to print directions from MapQuest. I saved the print file as postscript, shortened the file name in the postscript file and it printed. I've opened a case with HP tech support, since this is definitely a Mac OS X driver bug. Pinting the same file with the 4000 series driver works.
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Joe_461
Posts: 1
Registered: ‎11-01-2005
Message 9 of 40 (395 Views)

Re: HP 2420 Service error 49.0E00

I have a client that also is getting the 49.0E00 Service Error. She is using a MAC Powerbook w/ OS 10.4.2. We receive the error while printing most anything. PowerPoint, Word Doc, Website.

I haven't tried a cold reset but that might be my next attempt at "fixing" the problem.

Has anyone found a definitive answer for this error message?

Thanks,
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Glen Jessop
Posts: 2
Registered: ‎11-07-2005
Message 10 of 40 (395 Views)

Re: HP 2420 Service error 49.0E00

The 2420 and 4250 models have the same integrated Network Interface Card (NIC). Meaning they have identical issues. According to Carol's earlier note, the HP tech had you change your driver to be printing with HP2300 model printer drivers instead of the correct one for that model. Same with the 4250 model. Scott mentioned earlier in the thread also that he changed it to a 4000 series printer driver and it works properly. Apparently the long-file-names is the issue and it is common for Mac users to not have a naming convention (length restriction). PCs (users) are accustomed to an 11 character limit. Hopefully Apple comes up with a fix. But for now, I guess the trick is to shorten your filenames.
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Glen Jessop
Posts: 2
Registered: ‎11-07-2005
Message 11 of 40 (392 Views)

Re: HP 2420 Service error 49.0E00

I tested this issue w/very long filenames from a machine updated to 10.4.3. It seems to work properly now. I'm not 100% sure, because I haven't done an extensive test, but I recommend updating for just that reason. I'm not a big fan of jumping on the newest update, because it hasn't been tested on what it breaks as well as fixes. BUT for the sake of this issue: I printed from a web page and had no issues, I also created a Word doc w/a VERY long filename (82 characters) and it printed with out any issues as well. I hope this helps. If you are running in a critical environment, I recommend going with a different driver, or shortening filenames until the latest Apple update has been tested with your specific applications. Hope this helps.
-Glen
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Richard E Luna
Posts: 1
Registered: ‎11-07-2005
Message 12 of 40 (392 Views)

Re: HP 2420 Service error 49.0E00

I had the same problem on a 4350n laserjet when trying to print a particular pdf document. In addition when other pdf files printed there were missing characters in many words. I did a really complicated procedure of saving out of Acrobat as JPEG and JPEG2000. And was able to open up and print these files in Photoshop.
I work on a Mac, too. I decided to try Preview. . To my delight Preview opened and printed the pdf file correctly with all characters intact.
I don't know what Preview does that Acrobat does notâ perhaps vice versa. I'm just happy that Preview gets the job done.

Richard Luna
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rf12cornell.edu
Posts: 1
Registered: ‎11-08-2005
Message 13 of 40 (392 Views)

Re: HP 2420 Service error 49.0E00

Ditto and your solution is not working for me
Occasional Advisor
Allen Hancock
Posts: 5
Registered: ‎10-08-2005
Message 14 of 40 (392 Views)

Re: HP 2420 Service error 49.0E00

I just updated the firmware of the jetdirect in a 2430 to v J7949E_V2854.dld and that seems to have helped.

anyone care to confirm?
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Lewis M. Sudul
Posts: 5
Registered: ‎10-18-2005
Message 15 of 40 (392 Views)

Re: HP 2420 Service error 49.0E00

how does one update the firmware?
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Allen Hancock
Posts: 5
Registered: ‎10-08-2005
Message 16 of 40 (386 Views)

Re: HP 2420 Service error 49.0E00

Use your web-browser to go to the printer's IP address, click on networking, other options, then firmware

see also:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=bpj07429&dlc=en&cc=us
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Villanova Preparatory
Posts: 5
Registered: ‎06-09-2005
Message 17 of 40 (386 Views)

Re: HP 2420 Service error 49.0E00

We have 40 eMac OSX 10.4.3 computers with all Software Updates completed. We have an HP LaserJet 2430n with a brand new formatter and firmware version V.28.59.FF (the latest and greatest). We are using the 2400 series driver that comes with Tiger.

We also have printing managed by our OSX Server running 10.4.3. The printer is added on the server in Printer Setup Utility, and then each eMac client in our computer lab is given access to it through a Computer List's printing preference.

We get the 49.0e00 on webpages formatted specifically for Internet Explorer.

Our test site for printing is, you guessed it, www.hp.com

If you print from Safari or Firefox you get the error and the printer must be power cycled.

If you print from Internet Explorer, there is no error and printing works great.

We are going to try and go back to the 2300 driver on the server by deleting the printer from Printer Setup Utility, re-adding it using the 2300 driver, giving access to our Computer List, and then restarting our clients.

I will update what happens when we print www.hp.com from Safari and Firefox.
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Villanova Preparatory
Posts: 5
Registered: ‎06-09-2005
Message 18 of 40 (386 Views)

Re: HP 2420 Service error 49.0E00

I just posted previously and I can confirm that following those steps to switch to the 2300 driver and printing www.hp.com from Safari and/or Firefox DOES NOT produce the 49.0E00 error anymore.

If people have other website addresses that produce this error I would be grateful for testing purposes. Thanks.
Occasional Visitor
Richard Kronstad
Posts: 1
Registered: ‎11-09-2005
Message 19 of 40 (386 Views)

Re: HP 2420 Service error 49.0E00

You had requested a website address that causes the 49.0E00 error. Here's a website that caused the error for us:

www.albrightstrategy.com/papers/Albright_Portfolio.pdf
Occasional Advisor
Villanova Preparatory
Posts: 5
Registered: ‎06-09-2005
Message 20 of 40 (386 Views)

Re: HP 2420 Service error 49.0E00

I can confirm printing that PDF successfully on a HPLJ 2420dn (using the 2300 driver) and HPLJ 2430n (using the 2300 driver) from Safari and Firefox using version 7.0.5 of Acrobat Professional
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Jason Smothers
Posts: 1
Registered: ‎01-23-2006
Message 21 of 40 (386 Views)

Re: HP 2420 Service error 49.0E00

I am finding that the error message appears now even after rebooting the device. If I print from a PC there is no error message, if I print from a Mac (specifically Mac OS X 10.4.4) the error message appears whenever you boot up after causing the error initially. I am sure I need to do a hard reset on it to clear the message.
Since my issue is related to a 10.4.4 device I surmise that this is not unique to a specific software version.
I am still investigating this issue and I will keep up to date regarding my progress.
Occasional Advisor
Lewis M. Sudul
Posts: 5
Registered: ‎10-18-2005
Message 22 of 40 (386 Views)

Re: HP 2420 Service error 49.0E00

Apple has not corrected this problem with the 10.4.4 update & nobody at HP is very helpful. I have discivered that the printing of certain types of files cause this error. It is usually a pdf file of some sort, especially one that is printed directly from the internet. I am now buying other printers. They don't seem to have this proble.
Lew Sudul
Occasional Visitor
Jeff Spetalnick
Posts: 1
Registered: ‎02-20-2006
Message 23 of 40 (386 Views)

Re: HP 2420 Service error 49.0E00

I had the same problem and also found that the switch to the hp 2300 driver worked. Thanks to everyone who found that out, it really saved me a lot of time. In case anyone at HP wants to fix the problem I found a site that caused the error using the 2420 driver that can be used to help determine the problem.

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James R Steele
Posts: 1
Registered: ‎03-20-2006
Message 24 of 40 (386 Views)

Re: HP 2420 Service error 49.0E00

I'm using a 2430 with the same problem printing a formatted email message from Apple's Mail.app from Tiger 10.4.5 on a Dual 2.7GHz PowerPC Mac. Updated the firmware today with the J7949E_V2862.dld file, printed to an Acrobat file and shortened the filename, still the same problem. Opened my email account through IE (it's an IMAP account with web access) and it printed fine from there. Apple? HP? Anyone fix this problem without changing the driver?
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Ross Scroggs 3
Posts: 3
Registered: ‎04-24-2006
Message 25 of 40 (386 Views)

Re: HP 2420 Service error 49.0E00

I have a 2430 and have experienced this same problem, and, having nothing better to do today, I researched it. This postscript code appears at the top of the print job:
userdict/dscInfo 5 dict dup begin
/Title(12345678901234567890123456789012345678901234567890123456789012345678901234567890)def
/Creator(Firefox: cgpdftops CUPS filter)def
/CreationDate(Monday, April 24 2006 11:53:56 PDT)def
/For(Ross Scroggs)def
/Pages 3 def
end put

If there are 80 or more characters in /Title()def you'll get a 49.0E00 error; 79 or less and the job prints.
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