Error 13.05.00 and 13.06.00 (7185 Views)
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Occasional Visitor
Ronaldo Zamorano
Posts: 2
Registered: ‎02-16-2009
Message 1 of 7 (7,185 Views)
Accepted Solution

Error 13.05.00 and 13.06.00

I have two printers that continuosly jam paper and give this error codes, Error 13.05.00 and 13.06.00, I've changed pick up rollers and still going on these problem.
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Esteemed Contributor
Stuart A. Woods
Posts: 1,369
Registered: ‎05-13-2002
Message 2 of 7 (7,186 Views)

Re: Error 13.05.00 and 13.06.00

It would actually help if you told us the model number, and give us the page count as well.

That would help a lot, because of the varibles of each paper path in each model printer.

I would suggest a sensor could either be stuck or broken, or a feed assembly in the printer needs replacement.

Yet again we need to know the model number.
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Occasional Visitor
Ronaldo Zamorano
Posts: 2
Registered: ‎02-16-2009
Message 3 of 7 (7,186 Views)

Re: Error 13.05.00 and 13.06.00

The printers are two HP Laserjet 4250n, sorry
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Honored Contributor
David Zuts
Posts: 3,878
Registered: ‎03-04-2007
Message 4 of 7 (7,186 Views)

Re: Error 13.05.00 and 13.06.00

Problem most likely with the fuser assembly.
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Esteemed Contributor
Stuart A. Woods
Posts: 1,369
Registered: ‎05-13-2002
Message 5 of 7 (7,186 Views)

Re: Error 13.05.00 and 13.06.00

Try taking out the fuser, and check the gears at the swin plate assembly and the fuser itself if they are okay then its the sensor near the fuser is stuck or broken.

Usually the swing plate strips its teeth, and requires a replacement to the gear itself.

If the paper jams at the fuser itself, that means that fuser rollers are not rotating, caused by a broken teeth of the gear.

However if the gears are okay take out the fuser and reinstall it, and check if the gears are turning it can be as simple as that.

13.05.00 indicates that the media did not reach at sensor PS108 & fuser assembly at all, within the time required.

13.06.00 Means paper is jammed near the output door.

David, do you agree to this post?
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Honored Contributor
David Zuts
Posts: 3,878
Registered: ‎03-04-2007
Message 6 of 7 (7,185 Views)

Re: Error 13.05.00 and 13.06.00

If the swingplate is an issue, then the user would also be complaining about a loud grinding noise. If no noise it is not the swingplate.
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Esteemed Contributor
Stuart A. Woods
Posts: 1,369
Registered: ‎05-13-2002
Message 7 of 7 (7,185 Views)

Re: Error 13.05.00 and 13.06.00

Yeah thats true, faulty swingplates do indeed cause grinding noises.

Ronaldo, turn the printer on, and do you hear any grinding noises.

All I can think of is that the fuser itself insnt installed properly.

You just need to tell us the symptoms as well not just the error message, saying that is a 13.05.00 and 13.06.00 errors we have determined that the printer pickups paper.

If the printer was jamming at the pickup there would be a 13.1 error.

Check the fuser and output assemblies carefully, such as the gears.

It could be simply not pushed in properly, yet there is no 50.x errors.

Strange problem indeed.

I had this 13.06 problem with a 4000 laserjet it turned out that the gears between fuser and gear train wasnt meshing. "no contact and there was paper jamming and at a 20 degree angle".
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