Can't print to HP 8100N (342 Views)
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Advisor
Bretting IS IT Tech
Posts: 17
Registered: ‎11-03-2008
Message 1 of 11 (342 Views)
Accepted Solution

Can't print to HP 8100N

I have a HP 8100N Laserjet Printer that will not print anymore. On the display is always says "Processing Job" and you can not go into the different menu's of the printer. It is frozen. Anyone have a suggestion? I am able to get to the menus when the printer is warming up after you turn it on but after those few secs it will lock up.
Honored Contributor
David Zuts
Posts: 3,878
Registered: ‎03-04-2007
Message 2 of 11 (342 Views)

Re: Can't print to HP 8100N

Remove the network card with the power off and turn on the printer and see if it works. If it does the nic card may be bad or you may have network issues.
Honored Contributor
dicka
Posts: 562
Registered: ‎10-11-2008
Message 3 of 11 (342 Views)

Re: Can't print to HP 8100N

Remove the network card , de memori dimm and reser de formatter ,
Advisor
Bretting IS IT Tech
Posts: 17
Registered: ‎11-03-2008
Message 4 of 11 (342 Views)

Re: Can't print to HP 8100N

Yea that seemed to work. I order a new card and will see if that helps. I did take the old card out and it does not lock up anymore.
Honored Contributor
dicka
Posts: 562
Registered: ‎10-11-2008
Message 5 of 11 (342 Views)

Re: Can't print to HP 8100N

good
you can update the firmware on the card, and see if it works again
using HP Download Manager

http://h10025.www1.hp.com/ewfrf/wc/document?lc=es&dlc=en&cc=ar&docname=bpj07429
Advisor
Bretting IS IT Tech
Posts: 17
Registered: ‎11-03-2008
Message 6 of 11 (342 Views)

Re: Can't print to HP 8100N

Yea, I would if I could. That card is so locked up that is will not be discovered by the Web Jetadmin Scan. I can ping it but it will not be added.
Advisor
Bretting IS IT Tech
Posts: 17
Registered: ‎11-03-2008
Message 7 of 11 (342 Views)

Re: Can't print to HP 8100N

Well i got the new card and put it in and did all the necessary ip configurations just like how it should be. That did not work. It locked the printer right up. I then changed the ip address and then went to a computer and added the printer via its ip address. That worked! but as soon as i put it back to the port name address it locked the printer right up. Any suggestions? Thanks for your help.
Honored Contributor
David Zuts
Posts: 3,878
Registered: ‎03-04-2007
Message 8 of 11 (342 Views)

Re: Can't print to HP 8100N

My assumption is the printer is on a server and perhaps that driver is corrupt. If it works as a local tcp/ip printer then the printer and jet direct card are fine and your issue is software driver or server issues.
Honored Contributor
dicka
Posts: 562
Registered: ‎10-11-2008
Message 9 of 11 (342 Views)

Re: Can't print to HP 8100N

if it is a new network card, these are configurads by dhcp, which would have to do is the configuration of the network card to a fixed IP address.
Print the configuration page to get the IP number, then enters the browser and from there to set ip fixed.
Lucky
Advisor
Bretting IS IT Tech
Posts: 17
Registered: ‎11-03-2008
Message 10 of 11 (342 Views)

Re: Can't print to HP 8100N

The printer has a static ip address. The problem i think has to be with the print server. As soon as i point the DNS record to the printers ip address, it will lock the printer right up. If i dont point the DNS record to the ip address and setup the printer on a computer to point to the ip address via the port configuration page, then the printer seems to work fine. But i cant go around and setup all the computers that way. What else is there that can make a printer fail because of a printer server? Thanks for all your help!
Honored Contributor
David Zuts
Posts: 3,878
Registered: ‎03-04-2007
Message 11 of 11 (342 Views)

Re: Can't print to HP 8100N

The driver on the server is probably corrupt. You need to get your network people to delete the printer and reinstall again. Of course everyone will have to reload the server printer again.
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